United pilot gets a nod

[skybert]

I always had a lot of disrespect for the CEO's and other upper management money grabbers taking from
the crews and giving themselves big bonuses. After reading this....I'm not so sure I support the "professionals pilots" either.

Whats wrong with taking care of your passengers?

 

[Guitar rocker]

For those of you who side with this pilot, thats great. But quick question for you...why arent you out there doing the same thing he is? Maybe your embarrassed to hand out bananas???

I hate to say it, but this day and age where people are so sue happy....what happens if he hands out some micky D's burgers that people get sick from or someone finds a little something "special" in that burger.....who is liable??? The pilot, UAL and micky D's are........

I am sure that many people laugh at this pilot and enjoy his attempt at making everyone happy. Inherently, there are other passengers who perhaps are a bit more conservative and feel awkward at accepting bananas and burgers from an airline pilot at the gate. There are other professional ways that a pilot can "take care" of his passengers rather than being a waiter and handing out business cards with name and number.

 

[shiznitobam]

This is too funny. A guy actually goes out of his way to make sure that his passengers are taken care of and...holy sh!t...wait for it...wait for it...enjoy their flight and the responses come flying in about how unprofessional and "disturbing" this dude is.

There is a reason no one is willing to pay the fares that you people think they should pay. If every flight had this sort of experience, people would pay a little more to fly United, I know I would. Instead I get the surly flight attendant that bites my head off for holding my son on my lap instead of my wifes, because that's where the oxygen mask is (less than a foot away)! It's called product differentiation and right now there is none (except for SWA who does the same sort of thing but on a different level).

This guy deserves a pat on the back, because it's obvious that he loves what he does and it shows.

 

[Long Time Gone]

The nicer stories get turned into movies with Robin Williams. Robin Williams sadly doesn't make movies about pilots, Wilt Chamberlain does though so that has to count for something.

Um.......that was Kareem Abdul-Jabbar (born Ferdinand Lewis Alcinder, Jr., aka Lew Alcinder). I know what you're thinking.....don't go there.

Wilt Chamberlain was the self proclaimed "ladies man", claiming that he had sex with over 20,000 women before he died in 1999.

 

[Acey]

I guess it would be too much for a pilot to stoop to the level of helping a mother of little children to open her stroller, or walk up the jetway to make sure the gate knows about the need for a chair. Service is service, guys. It may cost you a little something. What is lost in perceived authority is gained in RESPECT! That's how you become a servant leader.

I have just one question for Flanagan's bashers. If pilots/doctors/CEOs are too big to serve at work, wouldn't they be to big to clean the toilet or take the trash out at home? Wouldn't that be inconsistent if their co-workers or clients found out about their awful little secret? Presuming that having a home life is something worth keeping and making work, how does such an authority live with his family? I don't know, maybe it works over in Iran.

Acey

 

[Big Beer Belly]

If pilots/doctors/CEOs are too big to serve at work, wouldn't they be to big to clean the toilet or take the trash out at home?
Acey

Of course! That's why they have maids. You're not seriously suggesting they clean their own toilets, are you?

BBB

 

[30West]

I would certiainly hope my doctor wouldn't offer to buy me a cheeseburger.

 

[bravodude]

Your day is coming over there at SWA...soon. I remember not too long ago when one of your pilots gloated about all the money you at SWA made not just in salary but in corporate earnings...so far so good but it isn't sunny all the time...

you take care and have a cold one on me! Dont worry about us we will be just fine.

 

[AC560]

Same goes for the captain of a delayed flight. Wouldn't you as a passenger hope/pray that a customer service agent (let alone THE captain of the flight!) work the crowd trying to appease the customers.

It is what is called the difference between service and extra ordinary service.

The next time the chef comes out after you have a nice meal and brings you a free dessert or asks how things were, be sure to ask him doesn't he have more important things to be doing in the kitchen. I am sure his response will be nothing is more important then my customers.

 

[learflyer]

For those of you who side with this pilot, thats great. But quick question for you...why arent you out there doing the same thing he is? Maybe your embarrassed to hand out bananas???

I hate to say it, but this day and age where people are so sue happy....what happens if he hands out some micky D's burgers that people get sick from or someone finds a little something "special" in that burger.....who is liable??? The pilot, UAL and micky D's are........

I am sure that many people laugh at this pilot and enjoy his attempt at making everyone happy. Inherently, there are other passengers who perhaps are a bit more conservative and feel awkward at accepting bananas and burgers from an airline pilot at the gate. There are other professional ways that a pilot can "take care" of his passengers rather than being a waiter and handing out business cards with name and number.

You should know better. Don't you fly for a Frac?

 

[FLYLOW22]

This is what we at SOUTHWEST do everyday!

Yeah.... but he did it with original thinking, not just waiting for a memo.

 

[Ex737Driver]

This is too funny. A guy actually goes out of his way to make sure that his passengers are taken care of and...holy sh!t...wait for it...wait for it...enjoy their flight and the responses come flying in about how unprofessional and "disturbing" this dude is.

There is a reason no one is willing to pay the fares that you people think they should pay. If every flight had this sort of experience, people would pay a little more to fly United, I know I would. Instead I get the surly flight attendant that bites my head off for holding my son on my lap instead of my wifes, because that's where the oxygen mask is (less than a foot away)! It's called product differentiation and right now there is none (except for SWA who does the same sort of thing but on a different level).

This guy deserves a pat on the back, because it's obvious that he loves what he does and it shows.

Fine. Great idea. Excellent decision. Let's have this type of service on each and every flight at each and every airline. I'm all for it as well. The point being made here is don't have the damn captain of a 747 handing out coupons and bananas like a monkey at the zoo. The man is paid, albeit a lot less, to fly the aircraft from point A to B. He is a professional and it's time he acted like one. Make the calls, delegate the appropiate services, coordinate the perks, but for God's sake, leave the duties outside of the cockpit to your co-workers who are paid to do these jobs. Next thing you know he'll be running down the jetway to drive a tug to baggage claim to personally hand each pax their bag.

 

[Dewey Oxberger]

No but I have read several stories about Doctors who do things for their patients above and beyond sticking a finger up their ass and telling them to cough. The nicer stories get turned into movies with Robin Williams. Robin Williams sadly doesn't make movies about pilots, Wilt Chamberlain does though so that has to count for something.

You mean Kareem Abdul-Jabbar? "We've got clearance, Clarence."

 

[Guitar rocker]

You should know better. Don't you fly for a Frac?

No, I sell bananas, apples, business cards and burgers to pilots who give our goods away to passengers.

 

[Long Time Gone]

You mean Kareem Abdul-Jabbar? "We've got clearance, Clarence."

Didn't I just clarify that?

Besides, it's.....

"Roger, Roger."
"Huh?"
"Roger."
"What?"

Clarence was the FE.