Welcome to Flightinfo.com

  • Register now and join the discussion
  • Friendliest aviation Ccmmunity on the web
  • Modern site for PC's, Phones, Tablets - no 3rd party apps required
  • Ask questions, help others, promote aviation
  • Share the passion for aviation
  • Invite everyone to Flightinfo.com and let's have fun

SWA jumpseat denied for PSA & PDT

Welcome to Flightinfo.com

  • Register now and join the discussion
  • Modern secure site, no 3rd party apps required
  • Invite your friends
  • Share the passion of aviation
  • Friendliest aviation community on the web
Register   Log in
328dude said:
I think they are dropping the first zero and it works this way. Ex. 012345JS11100

Still have yet to hear back from our useless chairman, but hey, he's probably busy spending SWAPA money.
Click to expand...

Good point 328 dude. It should be fixed though. I was playing around with the computer system at my desk yesterday. The field for the airline is seperate from the emp number field. They are 2 seperate drop downs. It should be resolved. Any dash guys have an issue lemme know.
 
I tried to have a SDF gate agent pull up my stuff today and it did not work.

Our PSA employee numbers are this format.

JS######

in CASS for every other airline we have to tell the gate agents to move the JS to the end of the employee cass number (not sure why, but this must be someones idea on the CASS IT side)

So it is like this:

Agent logs into CASS

Pilot ID: ######JS
Airline: US (we are under us airways in cass, I know it doesn't make sense either, I have even seen other airlines that have PSA in their drop down menu, I know airtan did, but if the agent selects PSA it gets denied)

Can a PDT pilot confirm that this is the same format they use.

we also have a number on the back of our id but i've never seen it work for cass, it is only our us airways travel id code. It's format is 0######js10100.
 
GFunk20 said:
We had a Piedmont guy on the other day with no problems.

I will also see what I can find out.

We're glad to have you guys ride on us anytime!! We're all about the Non-Rev Express....
Click to expand...

Did he sit in the cockpit or in the back?

Because we can still sit in the back even though CASS isn't working.
 
LyodChristmas said:
Did he sit in the cockpit or in the back?

Because we can still sit in the back even though CASS isn't working.
Click to expand...

Negative, we (PSA) had a 18+ year guy that needed to get home and wound up paying $223 from BNA-MCO to ride in the back on SWA. Agree about riding in the back not CASS approved, but you have to get through the gate agent first!

I can confirm that this still has not been fixed. I hope this guy doesn't start a JS war.
 
BFE said:
Negative, we (PSA) had a 18+ year guy that needed to get home and wound up paying $223 from BNA-MCO to ride in the back on SWA. Agree about riding in the back not CASS approved, but you have to get through the gate agent first!

I can confirm that this still has not been fixed. I hope this guy doesn't start a JS war.
Click to expand...

Before he does that, PM me with the details and I'll send him pass. I'm serious. This is ridiculous. Our JS guy isn't taking phone calls this week I guess.
 
LyodChristmas said:
I tried to have a SDF gate agent pull up my stuff today and it did not work.

Our PSA employee numbers are this format.

JS######

in CASS for every other airline we have to tell the gate agents to move the JS to the end of the employee cass number (not sure why, but this must be someones idea on the CASS IT side)

So it is like this:

Agent logs into CASS

Pilot ID: ######JS
Airline: US (we are under us airways in cass, I know it doesn't make sense either, I have even seen other airlines that have PSA in their drop down menu, I know airtan did, but if the agent selects PSA it gets denied)

Can a PDT pilot confirm that this is the same format they use.

we also have a number on the back of our id but i've never seen it work for cass, it is only our us airways travel id code. It's format is 0######js10100.
Click to expand...

I thought PSA used "US" instead of "JS", thought that they and PDT got added to the same Cass list as Airways to save money!

KBB
 
FROM THE SWAPA WEBSITE THIS MORNING

XXXX,
I have played phone tag with the PSA jumpseat coordinator on this issue and have passed the complaint to SWA to ensure that the CS2 program is working correctly with PSA and PDTs employee numbers. I have not heard back from SWA on the issue but usually it is a quick and simple fix in the CS2 program to correct the problem.
I have not received any emails in regards to this issue. I spoke with xxx xxxxxxx, the other Jumpseat coordinator for SWAPA this morning to see if he has received any emails and he has not. I am not sure what email address the multiple emails are being sent to but the correct email address is XXXXXXX. I assure you both XXX and I are awake and are responding to numerous jumpseat emails daily. If you could please tell these people that have sent mutiple emails to please resubmit them to the email address above. They can also call me or XXX at anytime xxx-xxx-xxxxor xxx-xxx-xxxx
Thanks,
xxxx xxxxxx
 
you know it's funny that the note on the swapa site only mentions them having spoken with psa and nothing about pdt. oh wait, it's not funny, our management literally told us that you all had too much going on to be troubled.... god i hate that office in salisbury. I'm glad PSA is at least making the attempt
 
to ALL that private messaged me, THANK YOU for the support. Please understand that the first this was brought to "the tech's" attention was this past wed. (2/25). I can not discuss the specifics of the fix and the parties involved on this public board, but want you to know we ARE trying to fix it. I will let you know when the fix is pushed out.
 
LyodChristmas said:
Could anyone at Southwest please get in touch with your jumpseat coordinator and help us out? We need help getting in touch with him and getting an update as to when your jumpseat will be available to us again. Here is the problem.

Last fall southwest updated the software they use on their computers at the gate. When the agent goes into the southwest CASS section of website the agent can only enter in 7 characters for an employee number. PSA and Piedmont have 8 characters in our employee numbers and this makes it impossible for a gate agent to check our information in CASS.

On a side note. Many of the gate agents are under the impression that if they can't clear us in CASS then they can't let us ride in the back if there is in open seat. Some fellow pilots have tried to explain to them that CASS is only for the cockpit jumpseat and that we still have reciprocal agreements for travel in the cabin, you can imagine how well this goes over when you tell the gate agent she doesn't know what she's talking about.

Anyways, can anyone please help? It's becoming a problem for some guys here and it's not really fair that you can ride on us and we can't ride on you, this has been going on for nearly 6 months.

Thank you
Click to expand...

Maybe you were pulled off their list and nobody was told about it and they went ahead and "fixed the glitch". "We just let these things work themselves out naturally". JK sorry just saw an opportunity for a little office space there :beer:
 
Just to pass this along one of the messages I saw on a facebook page had this info from a PSA Pilot

CASS NOW WORKS ON SWA: 012345js and use US Airways for the airline
 

Share this page

Latest posts

Latest resources

Latest media

Carbon Cub FX-3 Shenandoah Valley
Carbon Cub at Kittyhawk
FX-3 in the backcountry
IFR Panel in a Carbon Cub FX-3
Cub-Provo-UT-c.jpg
Back
Top