SWA jumpseat denied for PSA & PDT

LyodChristmas

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Could anyone at Southwest please get in touch with your jumpseat coordinator and help us out? We need help getting in touch with him and getting an update as to when your jumpseat will be available to us again. Here is the problem.

Last fall southwest updated the software they use on their computers at the gate. When the agent goes into the southwest CASS section of website the agent can only enter in 7 characters for an employee number. PSA and Piedmont have 8 characters in our employee numbers and this makes it impossible for a gate agent to check our information in CASS.

On a side note. Many of the gate agents are under the impression that if they can't clear us in CASS then they can't let us ride in the back if there is in open seat. Some fellow pilots have tried to explain to them that CASS is only for the cockpit jumpseat and that we still have reciprocal agreements for travel in the cabin, you can imagine how well this goes over when you tell the gate agent she doesn't know what she's talking about.

Anyways, can anyone please help? It's becoming a problem for some guys here and it's not really fair that you can ride on us and we can't ride on you, this has been going on for nearly 6 months.

Thank you
 

328dude

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Could anyone at Southwest please get in touch with your jumpseat coordinator and help us out? We need help getting in touch with him and getting an update as to when your jumpseat will be available to us again. Here is the problem.

Last fall southwest updated the software they use on their computers at the gate. When the agent goes into the southwest CASS section of website the agent can only enter in 7 characters for an employee number. PSA and Piedmont have 8 characters in our employee numbers and this makes it impossible for a gate agent to check our information in CASS.

On a side note. Many of the gate agents are under the impression that if they can't clear us in CASS then they can't let us ride in the back if there is in open seat. Some fellow pilots have tried to explain to them that CASS is only for the cockpit jumpseat and that we still have reciprocal agreements for travel in the cabin, you can imagine how well this goes over when you tell the gate agent she doesn't know what she's talking about.

Anyways, can anyone please help? It's becoming a problem for some guys here and it's not really fair that you can ride on us and we can't ride on you, this has been going on for nearly 6 months.

Thank you
The problem was turned in to IT support for the new CS2 program. The system has lots of flaws that are getting worked out. Some take precedence over others.

One fix that is now present, is the option to add you as a cabin rider if you are denied CASS. I think this is the workaround until they get it fixed.

Can't help you with the CSR's though.
 

Whataburger

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I'll pass this on to our Jumpseat Coordinator. I'll let ya know what I find out.
 

LyodChristmas

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Thanks guys, I know the pilots over here will appreciate an update.
 

captairbusbb

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Whattaburger and Guppy WN.......You guys are the kind of people that makes JSing on WN so great.

You guys show class in showing fellow airmen and women that if there is a problem, you'll look into it right away.

Keep up the good work.......Love riding on you guys better than my own airline due to east/west conflicts that some people can't seem to get over.

Always welcomed on my JS......Captairbusbb
 

Whataburger

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I emailed my Jumpseat rep on Friday, and still have not hear a thing. I'll try another route.
 

paulsalem

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The PSA J/S coordinator knows about this and is supposedly in communication with the SWA J/S coordinator (for 3-4 months now).
 
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LyodChristmas

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The PSA J/S coordinator knows about this and is supposedly in communication with the SWA J/S coordinator (for 3-4 months now).


Talked to our (psa) jumpseat guy the other day about this. The southwest jumpseat guy will not return any calls or emails. He has been leaving him messages for over a month. Thats why I brought this up on here in hopes that someone at southwest can help us out or at least get an update for our guys.
 

paulsalem

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Talked to our (psa) jumpseat guy the other day about this. The southwest jumpseat guy will not return any calls or emails. He has been leaving him messages for over a month. Thats why I brought this up on here in hopes that someone at southwest can help us out or at least get an update for our guys.
Good to know, thanks.

When we have a SWA jumpseater I always let him know about it.
 

DX Jake

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Good to know, thanks.

When we have a SWA jumpseater I always let him know about it.
venting your aggression towards an swa pilot that has nothing to do with it won't solve the problem. I have brought it up with the technology folks next door. It can not be done overnight. Even the jumpseat chair can't just snap his fingers. He has to go through the flt ops wing as well. I'll let you know what I hear.
 

paulsalem

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venting your aggression towards an swa pilot that has nothing to do with it won't solve the problem. I have brought it up with the technology folks next door. It can not be done overnight. Even the jumpseat chair can't just snap his fingers. He has to go through the flt ops wing as well. I'll let you know what I hear.
Oh, I don't vet aggression.

And I understand it takes time.

I just politely let him know.
 

DX Jake

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Oh, I don't vet aggression.

And I understand it takes time.

I just politely let him know.

my apologies then, it sounded like you were trying to convey that you were "reminding" them.

anyways, the character fix will push at 2am this morning. I'll verify it soon. In the meantime, happy jumpseating.
 

paulsalem

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my apologies then, it sounded like you were trying to convey that you were "reminding" them.

anyways, the character fix will push at 2am this morning. I'll verify it soon. In the meantime, happy jumpseating.
Wow thanks man!

No worries on the misunderstanding.
 

GuppyWN

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The brotherhood of aviation. Gotta love it!

Hope this fixes you guys up.

Gup
 

GFunk20

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We had a Piedmont guy on the other day with no problems.

I will also see what I can find out.

We're glad to have you guys ride on us anytime!! We're all about the Non-Rev Express....
 

328dude

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We had a Piedmont guy on the other day with no problems.

I will also see what I can find out.

We're glad to have you guys ride on us anytime!! We're all about the Non-Rev Express....
I think they are dropping the first zero and it works this way. Ex. 012345JS11100

Still have yet to hear back from our useless chairman, but hey, he's probably busy spending SWAPA money.
 
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