Really...IT SUCKS! Troll and Dispatcher are obviously stuck in CMH and know that Columbus is such a hole and that they aren't likely going to find another Dispatch job for minimum wage like they have now...so they do the bidding of the company and try to muster up as much of a company smile as they can in hopes pilots will apply at NJA faster than the vacuum's left by those fleeing. Afterall they spend a few weeks getting certified and if NJA closes it's doors or reduces the work force, it's off to working at the Limited or Budwieser for them.
NJA is a place that had a chance gone bad. Management doesn't care about customer service and they are willing to throw the baby out with the bath water. Really a shame because there used to be a number of pilots that would have wanted to see this place succeed. NetJets bought a couple thousand pilots anxious to see the planes end up with respectable corporate outfits who would on day one pay double what most of the senior pilots make now. Not much to lose anymore and much more to gain. They either pull their heads out of thier ahrses and dump the ego trip or this place is dust.