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I think the point is if you don't know then STFU.
We page the times in manually, but we do it based on the flight times that the FMS records, so it's dead-on accurate.
As NJAowner says, we (NetJets) charge for wheels up to wheels down, plus 6 minutes of taxi time on each end of the flight regardless of how long it really takes. (Source: NetJets web site.) Anything beyond that (say, an hour-long taxi at LGA) isn't directly charged to the owner.
actually you are wrong.
NJA gives the owner 6 minutes on each side of the trip anything over for taxi time the owner pays for.
how long you been here man?
Occupied Hourly Fee
The occupied hourly fee covers flight specific direct operating costs including standard fuel, maintenance, catering (for light and midsize aircraft), and landing fees. You’re charged only for occupied flight hours plus 6 minutes of taxi time (12 minutes on the BBJ) at the beginning and end of each flight.