Ok, take this for what it's worth

[GuppyWN]

Hung, I guess I'm the only guy that sees it your way. The flamers are embarassing. Plain and simple. I think it's a negative experience for the customers. If you want to be gay and over the top that's your deal. Just please don't do it in front of the customers.

Fire away,
Gup

 

[Bavarian Chef]

I think that experiences like this are immensely embarrassing for my company and need to be addressed.

BOS to FLL has more than just cashews and soda though. We do "reduced service" on short legs, for example bos-iad. That consists of soda or water and a choice of some type of chips or a cookie. Smart business. I used to jump on UA from iad to bos or lga, no service most of the time. Once a fa asked me in front of the other pax if she should do a service because the flight was so short. I, in a jb uniform, with all the pax staring at me oddly, said ... "uhh, do whatever your airline wants you to do?"

 

[Lake Alice]

This guys works for some shaddy corporate outfit in Ft. Lauderdale. He interviewed and was turned down. Now he is lashing out.

 

[J32driver]

Actually, I only wish this were flame bait. Fact of the matter.... whether its flame bait or not, he's right.

I did a trip a bit ago that had 4 male FA's. All "batted for the other team". 3 of the 4 were pleasurable people to work with. 1 of them was an absolute embarrasment. It was like he was TRYING to be over the top. What are you going to do though.... can't kick him off the trip for being a fruitloop. JetBlue hired him, now they have to deal with the image he presents to the public.

The sad fact is, alot of FA's have no concept of what professional service is. Thats not just JetBlue. Its anyone that has a staff of FA's. I've been riding in the back of planes on a weekly basis for almost 10 years now. No company is immune from a bad FA every now and then.

 

[Mamma]

Lake Alice,
Get off the thread. You are embarrassing yourself and your company. This was a good thread that actually provided some intelligent discussion for once. I think Hung posted a legitimate issue.

 

[IAHERJ]

J32 is correct. I saw it a little at my last airline. It was the fault of the inflight training department and the inflight supervisors. They create the culture of the FA's and it was out of control. I don't see much of this at my current airline. I attribute the good behavior of our FA's to the inflight supervisors as well as some of the "old hags". They don't put up with the above mentioned behavior either by the guys or trashy girls. These old FA's were here when sexual harassment was the norm and the long range aircraft all had 4 engines. They may not look good but they keep the newbies in line. We have around 80 newbies comming online each month and most are attractive. I like knowing that these older, senior FA's are showing them how to serve customers and treat the pilots etc. When you have an all young, new workforce, you have instances like the JetBlue description. I've seen it at AirTran and at COEX, and yes even at CAL. Sometimes a little policing among the troops, by the troops is all that is needed. Tell the FA, or pilot that what they are doing is embarassing to you as an employee and why. If you can do this without offending the person than you just did your airline a big favor.

IAHERJ

 

[Hung Start]

Ok, Alice:

I said my piece, and if you bothered to read, I told you that:
a) I was tired and probably a bit cranky.
b) I was just voicing my opinion
c) As I said to Longhorn, I assumed it was a bad day all around, and I would be back.

So,, to answer you, I never interviewed for any major, or for that matter any smaller carrier. Never had to.
I started a FBO that turned into a pretty good sized charter company that grew bigger than I would ever have imagined. Through my hard work AND the hard work of a bunch of great employees.
Time came, an offer was made and I sold it. And, at the age of 50 I was retired. Moved to south Florida from the cold Northeast to be closer to my daughter. And got a call to fly a Citation as a contract pilot. Paid very well, fly a couple of days a week,,,, tops. Could care less of trying to be a "real" pilot, other than some of the kids I taught to fly, or flew for me in 135 ops are now in the majors. I'm proud of them, and hope they never get your attitude.
If you really cared for your airline, you would want to make sure ALL your customers enjoy the ride. Don't whine if somebody mentions what is perceived to be a flaw,,, work to fix it!!
Or then, people will vote with their wallets, and truly not come back.

So know you know me, try not to be too jealous. I fly for the love of it,, my retirement is secure.

Hung

 

[IB6 UB9]

Hung Start,

I think my airline owes you an apology for the service you had the other day. I had a two male FA's (gay) fighting yesterday in the aisle on a 4 hour flight and had to separate them, similar to separating my 5 and 6 yr old. A disgrace.

 

[Stifler's Mom]

Hung Start,

I think my airline owes you an apology for the service you had the other day. I had a two male FA's (gay) fighting yesterday in the aisle on a 4 hour flight and had to separate them, similar to separating my 5 and 6 yr old. A disgrace.

And this is how you make a return customer out of a person who had a bad experience on your airline. There is nothing wrong in admitting that your airline may have been in the wrong with a customer service issue.

No need in shooting the messenger.

 

[32LT10]

This guys works for some shaddy corporate outfit in Ft. Lauderdale. He interviewed and was turned down. Now he is lashing out.

No he is just waiting and waiting on his class date...... Perhaps if he was younger and went to FSI you would have hired him.

 

[JBFlyer]

I have flown B6 but once, here were my complaints from my all nighter a few weeks ago.

1. I sat in row 25, 1 row from the aft galley, the 4 flight attendants sat back there and gabbed the whole way which made it hard to sleep.

2. I dimmed my TV but others were left on full bright...also made it hard to sleep.

3. They call them pillows and blankets but in reality they are very small.

4. They boarded some pax via aft stairs...some pax had a hard time carrying there bags up the stairs.

Other than that it was a decent flight but definitely no better than any flight that I have had on other airlines...I agree it's the TV period.

My humble thoughts:

1. Should they stay back there and be stone quiet?? That said, on a red-eye I would hope our FAs would be more considerate.

2. What other TVs? The ones in your row? If they were on and the seats unoccupied, you could easily turn them off yourself.

3. You do realize that a number of other airlines have removed pillows and blankets totally or charge a small fee for them. You can't expect a quilt and goose-down pillow.

4. Your comment inplies that we make customers do that. Our customers are not forced to board via the aft stairs. They are told before boarding/deplaning (at those locations that do that of which there are only a few) that it involves going up and down a couple of sets of stairs. If they "choose" not to do so, they board thru the front door.

Not bashing your honest comments, just wanted to clarify. Hope you have a better experience/opinion next time.

 

[Hung Start]

IB6:

No apology expected or needed.. But thanks for offering.
I was just pointing out what I and the people around me saw as an awkward situation. You know how the old saying goes about 1 bad apple?
Well, I see 98% working hard to make a great situation. Unfortunately, human nature being what it is, people walk away remembering that 2%.
And THAT is what kills a good business.

Hung Start

 

[pilot141]

First of all, I'm impressed that a thread like this has gotten so far without being completely derailed. Did the hated forced registration actually work?

Second, kudos to Hung Start for starting this thread and coming back to answer it.

He pointed out a problem in service. As pilots we have become accustomed to having F/As who switch hit. But when I read his account I didn't think of my experience: I thought of what my mother would think in the same situation.

Yes, she is older and not "in tune" with everything going on today. But if you want her to ever buy another ticket on your airline you better not make her feel uncomfortable.

I'm sure that the vast majority of B6 flights are good experiences for their passengers. MX and WX can screw up a lot of things and passengers understand that. But over-the-top-flaming-F/A's is something that is within the airline's control, and not something that my mother would put up with again. The question is: do you want my mother to fly your airline again?

The B6 guys who have shown up here and provided constructive input are exactly the type of people you need working for a successful business. The ones who scream "You just hate JetBLUE!!!one!!!11!!" are either new to flying or new to the airline business.

Everyone has their turn in the barrel. If you are feeling on top of the world and in control of everything you better get prepared to an uppercut to the chin because it is coming. I'm not saying that B6 is going to take it on the chin; rather that if you market yourself as having better customer service then you should make sure that it doesn't slide as your airline expands.

Good luck to the B6 guys, especially the ones who came here and took the time to actually address the problem.

 

[JetFumes]

FlameBait, Get it! HAHAHAHAHAHA

 

[Bavarian Chef]

FlameBait, Get it! HAHAHAHAHAHA

Get it right or get off the thread ... it's FlamerBait.