Rez O. Lewshun
Save the Profession
- Joined
- Jan 19, 2004
- Posts
- 13,422
Flying is the new Greyhound. People used to wear suits and dresses. Now they wear sweatpants and flip-flops. Maybe Mickey and Goofy weren't good examples. The folks see two dorks wearing their pilot uniforms and other than that couldn't care less. When's the last time somebody stopped you and said "damn you look so darn professional in that uniform." Half the time they don't know if we're pilots, skycaps, flight attendants, or friggin busdrivers.
It appears you might have issues.
This industry has evoloved just like others. In order to expand and grow, ticket prices had to come down, so more people, who normaly would not... will. many of those people probably don't own a suit.
But does that mean you alter your dress code? Do the pax have to dress well so you'll dress well?
The uniform is one part of the image. Behavior, attitude, demeanor, character, and service is part of it as well.
Just a month ago i was compliment for my appearance by an old couple.they put a smile on my face and i put one on theirs.
Why pilots don't take proud of their personal appearance is beyond me.
Quite often I have come right out and told the pax what the deal was... why we were delayed. I don't sugar coat it, yet still tactful and reassuring.
I've gotten more compliments from this M.O. This one time (at band camp ) a significant wx delay.. we came into the terminal and talked face to face with the pax. An old man who said he'd been flying for years stated he never had a pilot do that...
Of course... if you are going to talk face to face with the pax in a upfront, truthful manner.... its best to have your uniform looking..... fairly well.