JetBlue Passenger Bill of Rights

[8vATE]

To be announced on the 20th.


Will be retroactive to include the debacle on Valentine's Day.




Let's see how the media reacts to this.
And how quickly and to what extent the competitors match it and to what extent it will deflate any legislative action on the industry.:uzi:

 

[The_Russian]

You have the right to refuse Terra Blue Chips!

 

[trip]

Will they be raising the ticket prices to pay for the "bill-of-rights"? I think this will cost them dearly.

 

[roadrunnerblue]

Will they be raising the ticket prices to pay for the "bill-of-rights"? I think this will cost them dearly.

I concur, but in his wisdom a best effort attempt to postpone the inevitable

 

[IronCityBlue]

brace brace brace!

I concur, but in his wisdom a best effort attempt to postpone the inevitable

This could be the smartest thing we've done in a while (certainly in a week. Ha!) or it could be the dumbest.

We already grossly overcompensate for uncontrollable weather delays, ATC ground stops and every possible complaint, legit or not. If we come up with some stupid policy like "no delay over 3 hours no matter what or double your money back!" it may sound grand, but will cost way more than any good will that's gained back because of it.

We've all heard the proposed pax bill of rights giving anyone over 3 hours the "right" to return to the gate. Well what if after 3 hours you're number 10 for takeoff and could be airborne in 20 minutes? What if going back to the gate, even at that point, would take 45 minutes?

One size fits all, zero tolerance policies never work. How many times during heavy pushes is a 1-1.5 hour taxi common? Add in T-storms and it can easilly be another 2 hours. So every flight during the summer will now be free? While I hope we can come up with something fair to compensate anyone stuck for anything near 10 hours, by the same token we can't come up with some dumb, impossible to apply money back scheme that makes it impossible to earn revenue. We'll see shortly.

 

[8vATE]

Industry Leading.. Make or Break Time

David will appear on the following morning news programs to explain JetBlue’s Customer Bill of Rights:
7:30ET - Today Show | 8:15ET - CNN American Morning | 8:45ET - Fox & Friends | 9:20ET – CNBC Squawk Box



If any JetBlue airplane ends up sitting on the ramp for five hours, we will immediately return to the gate or provide alternative deplaning options. The Captain will have some discretion, especially if it’s coming up on five hours and the aircraft is #2 for take-off.

When a flight lands and is unable to taxi in to a gate right away, the following compensation will be made for Customers:
Delayed 30-60 minutes
Customers receive a $25 voucher

Delayed 1-2 hours
Customers receive a $100 voucher

Delayed 2-3 hours
Customers receive a voucher for the amount they paid for that leg.

Delayed more than 4 hours
Customers receive a voucher in the amount they paid for the round-trip.

If the flight has a ground delay on departure, the following compensation applies:
Delayed 3-4 hours
Customers receive a $100 voucher

Delayed more than 4 hours
Voucher in the amount of the Customer’s original round trip.

If a flight is cancelled within 12 hours of scheduled departure, and it’s our fault (as opposed to weather or ATC delays), then we will give the Customer either a refund or full credit, as well as a voucher valued at the cost of their original round-trip.

If we delay a flight due to something we caused, we will offer Customers:
Delayed 1-2 hours
Customers receive $25 voucher

Delayed 2-4 hours
Customers receive $50 voucher

Delayed 4-6 hours
Customers receive a voucher valid for the price of their one-way

Delayed more than 6 hours
Customers will receive a voucher for the amount of their round trip.

 

[MarineGrunt]

Well, they better pull of ORD then, cause they're gonna go broke.......

 

[Britpilot]

Well, they better pull of ORD then, cause they're gonna go broke.......

:laugh:

 

[Boris Badenov]

Or maybe they'll stop trying to squeeze 50 planes out of a 25 plane sized hole. It's no coincidence that the trope of choice for describing the air traffic mess is "bleeding".

 

[kassel737]

Great, that's all we need. This industry woud be better off if JB never started flying.