JetBlue Passenger Bill of Rights

[8vATE]

To be announced on the 20th.


Will be retroactive to include the debacle on Valentine's Day.




Let's see how the media reacts to this.
And how quickly and to what extent the competitors match it and to what extent it will deflate any legislative action on the industry.:uzi:

 

[The_Russian]

You have the right to refuse Terra Blue Chips!

 

[trip]

Will they be raising the ticket prices to pay for the "bill-of-rights"? I think this will cost them dearly.

 

[roadrunnerblue]

Will they be raising the ticket prices to pay for the "bill-of-rights"? I think this will cost them dearly.

I concur, but in his wisdom a best effort attempt to postpone the inevitable

 

[IronCityBlue]

brace brace brace!

I concur, but in his wisdom a best effort attempt to postpone the inevitable

This could be the smartest thing we've done in a while (certainly in a week. Ha!) or it could be the dumbest.

We already grossly overcompensate for uncontrollable weather delays, ATC ground stops and every possible complaint, legit or not. If we come up with some stupid policy like "no delay over 3 hours no matter what or double your money back!" it may sound grand, but will cost way more than any good will that's gained back because of it.

We've all heard the proposed pax bill of rights giving anyone over 3 hours the "right" to return to the gate. Well what if after 3 hours you're number 10 for takeoff and could be airborne in 20 minutes? What if going back to the gate, even at that point, would take 45 minutes?

One size fits all, zero tolerance policies never work. How many times during heavy pushes is a 1-1.5 hour taxi common? Add in T-storms and it can easilly be another 2 hours. So every flight during the summer will now be free? While I hope we can come up with something fair to compensate anyone stuck for anything near 10 hours, by the same token we can't come up with some dumb, impossible to apply money back scheme that makes it impossible to earn revenue. We'll see shortly.

 

[8vATE]

Industry Leading.. Make or Break Time

David will appear on the following morning news programs to explain JetBlue’s Customer Bill of Rights:
7:30ET - Today Show | 8:15ET - CNN American Morning | 8:45ET - Fox & Friends | 9:20ET – CNBC Squawk Box



If any JetBlue airplane ends up sitting on the ramp for five hours, we will immediately return to the gate or provide alternative deplaning options. The Captain will have some discretion, especially if it’s coming up on five hours and the aircraft is #2 for take-off.

When a flight lands and is unable to taxi in to a gate right away, the following compensation will be made for Customers:
Delayed 30-60 minutes
Customers receive a $25 voucher

Delayed 1-2 hours
Customers receive a $100 voucher

Delayed 2-3 hours
Customers receive a voucher for the amount they paid for that leg.

Delayed more than 4 hours
Customers receive a voucher in the amount they paid for the round-trip.

If the flight has a ground delay on departure, the following compensation applies:
Delayed 3-4 hours
Customers receive a $100 voucher

Delayed more than 4 hours
Voucher in the amount of the Customer’s original round trip.

If a flight is cancelled within 12 hours of scheduled departure, and it’s our fault (as opposed to weather or ATC delays), then we will give the Customer either a refund or full credit, as well as a voucher valued at the cost of their original round-trip.

If we delay a flight due to something we caused, we will offer Customers:
Delayed 1-2 hours
Customers receive $25 voucher

Delayed 2-4 hours
Customers receive $50 voucher

Delayed 4-6 hours
Customers receive a voucher valid for the price of their one-way

Delayed more than 6 hours
Customers will receive a voucher for the amount of their round trip.

 

[MarineGrunt]

Well, they better pull of ORD then, cause they're gonna go broke.......

 

[Britpilot]

Well, they better pull of ORD then, cause they're gonna go broke.......

:laugh:

 

[Boris Badenov]

Or maybe they'll stop trying to squeeze 50 planes out of a 25 plane sized hole. It's no coincidence that the trope of choice for describing the air traffic mess is "bleeding".

 

[kassel737]

Great, that's all we need. This industry woud be better off if JB never started flying.

 

[Yuppyguppy]

the end is near

 

[YourPilotFriend]

There goes the stock! Their first quarter earnings should be abysmal.

 

[Dizel8]

This debacle alone will probably produce a loss greater than 20M if not higher, some analyst was thinking more like 30+ !

 

[eaglefly]

Increased costs could be paid for by reducing employee costs. They have to decide whether they are an LCC or RJ operator (now trying to be both) and will have to do something.

Wall street not impressed and they've downgraded JetBlow.

Perhaps, they could sell a few more busses to pay for it ?

We cannot have another NM (Neeleman Mortification) syndrome incident again so soon. Wait for spring TRW's to throw them into BK.

 

[8vATE]

Value Added....?

We shall see in the long term what happens..

People should expect some service from an airline shouldn't they?

The real trick is..

We still have the ATC/Weather Delay get out of jail card.

The monetary compensation kicks in for direct JetBlue screwups....
No crews... Maintenance?...
The vouchers have been demonstrably proven to not be a 100% loss to the bottom line. They marginally impact revenue.
We shall see.

Let the games begin.

 

[J32driver]

Wait for spring TRW's to throw them into BK.

SWEET! After watching USAirways, Delta, Northwest, and UAL flood the market with underpriced tickets while in bankruptcy for the last 4 years, thats going to make JetBlue one hell of a competiter. Heck... we don't have to pay our bills NOW! Just wait until we are protected by bankruptcy and we give the seats away for FREE for 2 years!

OK... back to reality.

Neeleman was quoted on FoxNews as saying this bill of rights will not cost any significant $$. We already do these things, the only difference is we are putting it in writing for the world to see.

 

[Lampshade]

Neeleman was quoted on FoxNews as saying this bill of rights will not cost any significant $$. We already do these things, the only difference is we are putting it in writing for the world to see.

If they already do it, then why are they making it retroactive???

 

[The_Russian]

Why are they giving away money??????

 

[spinup]

The vouchers have been demonstrably proven to not be a 100% loss to the bottom line. They marginally impact revenue.
We shall see.

For a full Bus on an hour delay thats $15,000 in vouchers. $15,000 more than your competition is on the hook for... Per airplane. JB just increased their cost of doing business relative to the industry, a gamble IMO. Additional strain operationaly remains to be seen as management undoubtedly will now have another dynamic for which to account.

 

[DougsRule]

Neeleman was quoted on FoxNews as saying this bill of rights will not cost any significant $$. We already do these things, the only difference is we are putting it in writing for the world to see.

​

The company isn't stupid. $25 voucher? I dobut even 10% ever get used. That's why Neeleman says it won't cost much. Now the delay with the free ticket... that may start to add up.

 

[HomerJ]

Increased costs could be paid for by reducing employee costs. They have to decide whether they are an LCC or RJ operator (now trying to be both) and will have to do something.

Wall street not impressed and they've downgraded JetBlow.

Perhaps, they could sell a few more busses to pay for it ?

We cannot have another NM (Neeleman Mortification) syndrome incident again so soon. Wait for spring TRW's to throw them into BK.

Someone changing a letter in our name, that's original. Like many others, you obviously dislike us very much for some reason. Try posting something original and factual next time you decide to start typing.

 

[stb]

For a full Bus on an hour delay thats $15,000 in vouchers. $15,000 more than your competition is on the hook for... Per airplane. JB just increased their cost of doing business relative to the industry, a gamble IMO. Additional strain operationaly remains to be seen as management undoubtedly will now have another dynamic for which to account.

The vouchers are for future flights.
Weather, ATC delays are exempt.
Read the small print.

 

[crashpad]

Jet Blue has announced their new company policy as a "BILL OF RIGHTS".

This is a publicity ploy and lie to the American public intended to sway passengers into thinking some legislative order has passed which ensures satisfaction. This is a POLICY, not a BILL!

Let's face it, Jet Blue is the epitome of everything which takes the airline industry to its' lowest depths:

Not paying its' bills.
No substative business plan.
Reacting instead of proacting.
Hiring pilots temporarily "at will".
Lowest pay
Destroy the lines between 'Airline' and Commuter' pilot.
Requiring crews to double as profeesional aircraft cleaners.

The list goes on. Let the pax sue and let this failing business model dissolve.

 

[spinup]

The vouchers are for future flights.
Weather, ATC delays are exempt.
Read the small print.

I understand that... I read the small print... My point is that a like delay increases JB's costs relatively to that of a competitor sitting on the same pad, for the same reasons (eg. no gates available). Happens all the time.

 

[zkmayo]

Jet Blue has announced their new company policy as a "BILL OF RIGHTS".

This is a publicity ploy and lie to the American public intended to sway passengers into thinking some legislative order has passed which ensures satisfaction. This is a POLICY, not a BILL!

Let's face it, Jet Blue is the epitome of everything which takes the airline industry to its' lowest depths:

Not paying its' bills.
No substative business plan.
Reacting instead of proacting.
Hiring pilots temporarily "at will".
Lowest pay
Destroy the lines between 'Airline' and Commuter' pilot.
Requiring crews to double as profeesional aircraft cleaners.

The list goes on. Let the pax sue and let this failing business model dissolve.

All the JB myths put together in one convienent, ignorant post. Good job, welcome to the ignore list.

 

[crashpad]

All the JB myths put together in one convienent, ignorant post. Good job, welcome to the ignore list.

While you're at it...place your hands over your ears and yell;"Lah-lah-lah-lah...I can't hear you!!!"

 

[SNOWBUM]

I understand that... I read the small print... My point is that a like delay costs JB more than a competitor sitting on the same pad, for the same reasons (eg. no gates available). Happens all the time.

a gate dalay has to be between 30-60 minutes to get the $25 voucher. I have only once been delayed more than 30 minutes to get to a gate and that was during a denver snowstorm that closed the airport for almost 3 days.

the $25 voucher is a 10% discont on a $250 roundtrip , wich is average for 2 weeks advance purchased . still making money on that one and making JB look good on the eyes of the passenger, wich means a returned customer for another $250 rountrip in 3-6 months.

this passenger voluntary PBR is a good idea since most delayes are caused by ATC and weather and that means the pax just get pizza. it will not cost JB much but is a good PR move.

besides, if it begins to cost more that they think it should, they can just change it in 2 months without making a big announcement and problem solved.

good cheap idea.

 

[flynlow]

So would the last week of delays and cancelations be weather related or B6 related? Were does the magical to pay or not to pay line get drawn?

I'm more suprised that Neleman stated that not a single management head would roll. Well not really that suprised as that's fairly typical for managerial mistakes that are swept under the rug.

 

[spinup]

a gate dalay has to be between 30-60 minutes to get the $25 voucher. I have only once been delayed more than 30 minutes to get to a gate and that was during a denver snowstorm that closed the airport for almost 3 days.

Not my experience, waited plenty of times >30min for A/C on assigned gate with mx. issues.

the $25 voucher is a 10% discont on a $250 roundtrip , wich is average for 2 weeks advance purchased . still making money on that one and making JB look good on the eyes of the passenger, wich means a returned customer for another $250 rountrip in 3-6 months.

Still, in relative terms, a 10% increase in doing business for passenger retention.

this passenger voluntary PBR is a good idea since most delayes are caused by ATC and weather and that means the pax just get pizza. it will not cost JB much but is a good PR move.

Agreed, something had to be done in light of the horrible PR JB is receiving. I think this "fix" is a gamble, with its associated costs.

besides, if it begins to cost more that they think it should, they can just change it in 2 months without making a big announcement and problem solved.

No way would it go unnoticed that JB has rescinded their PBR. Like it or not, JB is committed.

good cheap idea.

An idea none the less

Good luck

 

[8vATE]

I'm more suprised that Neleman stated that not a single management head would roll. Well not really that suprised as that's fairly typical for managerial mistakes that are swept under the rug.

Oh... this is sweeping things under the rug?

On four national morning news programs six days after the beginning of the debacle?

Oh.. you must be talking about NWA, USAirways and AA.
I don't recall seeing their CEOs on the national news shortly after their respective snafus.