Way2Broke
Member
- Joined
- Feb 24, 2005
- Posts
- 2,882
I recently sent a flightcom external two place intercom in for repair. The battery leads that go to the 9 volt battery had become worn and one of them broke in two. All they did was "troubleshoot it" and call me and say the unit is "dead". Nice troubleshooting genius! I knew that wasn't right so I had them send me the unit back. When I got it back I plugged it using the "DC IN" and a generic wall plug and sure enough, works fine. I then took a 9 volt battery and put the broken wires to the positive and negative side and wahlaw! It works fine. When they called me they said my only option was buying a new intercom for $139.00. That is what I call pothetic customer service.... I've seen better at McDonalds! So tommorow I am going to do what I should have done in the first place, not worry about voiding the useless warranty and go to radio shack and buy a replacement 9volt connection. Has anyone else ran into poor customer support from Flightcom? Would you even bother calling them to complain?