Flightcom Intercom Customer Service

[Way2Broke]

I recently sent a flightcom external two place intercom in for repair. The battery leads that go to the 9 volt battery had become worn and one of them broke in two. All they did was "troubleshoot it" and call me and say the unit is "dead". Nice troubleshooting genius! I knew that wasn't right so I had them send me the unit back. When I got it back I plugged it using the "DC IN" and a generic wall plug and sure enough, works fine. I then took a 9 volt battery and put the broken wires to the positive and negative side and wahlaw! It works fine. When they called me they said my only option was buying a new intercom for $139.00. That is what I call pothetic customer service.... I've seen better at McDonalds! So tommorow I am going to do what I should have done in the first place, not worry about voiding the useless warranty and go to radio shack and buy a replacement 9volt connection. Has anyone else ran into poor customer support from Flightcom? Would you even bother calling them to complain?

 

[Rally]

One word.
Flightcom

 

[navigator72]

Two words "David Clark"
Best customer service in the industry

 

[Way2Broke]

You mean "David Clamps". I do not disagree one bit that DC backs up there products very well. However, I do think they are by far the most uncomfortable headsets on the market, with the exception of the new x11. Does DC make a external intercom?

 

[Rally]

DC makes a incredable intercom. I had a four place that got stolen/lost. The quality is as good or better then installed intercoms. Save your frustration and shell out the $300 for a DC 2 place +2 place intercom.

 

[Rally]

DC makes a incredable intercom. I had a four place that got stolen/lost. The quality is as good or better then installed intercoms. Save your frustration and shell out the $300 for a DC 2 place +2 place intercom.

 

[Way2Broke]

I fixed my intercom already, no need to buy a new one. But it is nice to know that if someone needed to buy one they could buy a DC intercom and if it broke they actually would know how to fix something they made.

 

[kf4amu]

Lightspeed is good too. I just sent a headset back to them yesterday. I had multiple problems with it. 2 were from rough handling, 2 were not. I had a broken mike boom joint, a broken ear cup support, a "chirp" every minute or so after about an hour of use, and the ear seal covering flaked off.

I emailed them and they said usually they send the parts for free, with instructions on how to repair it yourself so you arent without your headset in case you want to fly. However with the multiple problems, they suggested I send it in. They will fix it for free and have it back in about 1-2 weeks.

 

[Way2Broke]

I recently had my lightspeeds fixed too. They mailed everything too me, and I fixed it myself. I also get the chirping, did they give you any idea what it might be?

 

[kf4amu]

No they didnt, here is the email I got from them. I hope it goes away because its slightly annoying, especially doing an instrument approach when you dont want any distractions.

Hi Will,
Don't hesitate to call whenever you have a problem. We do the repairs at no charge and turn around time is just a few days. Usually we can send parts with instructions so you don't have to be without the headset but since you now have a few things that need work it would be best to send it in. Go ahead and ship to the address on the website. Write your name on the outside of the box along with RA# 091806jan2. We'll get it taken care of for you.
Thanks and let me know if I can be of further help.
Jan
Customer Service

 

[Way2Broke]

So I e-mailed the customer service department at Flightcom and professionally let them know that I was disapointed in their customer service on the 20th, it is now the 25th and you guessed it....... I have not heard a thing back.

Edit: So I just recieved a e-mail back. They are claiming that they offered to fix it for $55.00 and I opted out and had them just mail it back to me. They are now offering to "pick up" the shipping charges to have me mail it back to them again. Too little, to late. I fixed the unit for $2.00 with parts from Radio Shack. It is never acceptable to cover up a lie with another lie, as they did in the case. It is just bad business. But to their credit at least they did offer to try to make it right.

 

[kf4amu]

Lightspeed is good too. I just sent a headset back to them yesterday. I had multiple problems with it. 2 were from rough handling, 2 were not. I had a broken mike boom joint, a broken ear cup support, a "chirp" every minute or so after about an hour of use, and the ear seal covering flaked off.

I emailed them and they said usually they send the parts for free, with instructions on how to repair it yourself so you arent without your headset in case you want to fly. However with the multiple problems, they suggested I send it in. They will fix it for free and have it back in about 1-2 weeks.

Just got my Lightspeed 15XL back in brand new condition. Literally, I had no idea how crappy I had let it get.

2 weeks door to door. No charge. No questions asked. They get two thumbs up. Heres to another 5 years of abuse.

 

[NW_Pilot]

Just got my Lightspeed 15XL back in brand new condition. Literally, I had no idea how crappy I had let it get.

2 weeks door to door. No charge. No questions asked. They get two thumbs up. Heres to another 5 years of abuse.

Yes, Lightspeed is another fantastic Portland, OR based company!