Cattayyack,
Ha ha. I don't interact with passengers? How do you know? Sure I do. Especially with the Song stews and the passengers. They are all really nice, and that is why I talk with them a lot, and that blends over to the passengers too. Most of the mainline stews are older, and burned out. Sad but true---you should know---you willingly fly us all the time to Europe. Why doesn't your boss chip in for first class or business elite? You aren't worth it? I thought so.
This business depends on front line employees. We pilots aren't really on the front line (face to face) all of the time with pax, primarily because we have things we need to be doing in the cockpit. But, I try to always say hi to as many people as possible and I always say goodbye, especially after my great landings. Our regular front line employees, like the stews, need to be more aware of customer service and their own appearance, and most mainline stews can't cut the mustard. But, the Song stews do a better job for sure.
And, I don't need anyone to stroke my ego. I enjoy my job and that shows. Also, you are right, our stews don't have any union, which helps the company out a lot, but $crews the stews over regularly. That's what you get when you don't want to pay union dues.... Thanks again for flying us sooo often to Europe. Good----day.
Bye Bye--General Lee