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Crew Scheduling

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If it a chief pilot wants something he/she is talking to sups. I have given several personal drps...I have also have several questionable sick calls for 4day trips that run into 3 days off...thats why the res. get called...Line pilots need to be more responsible and think of their fellow pilot employees...
 
Rumorhasit:

I like the clown face, it fits you and scheduling PERFECTLY.

I don't normally tout my past to make a point, I just didn't want to hear your cry baby shi.t about hauling bags. My service was MY choice, correct. My point being that I've had tough jobs before and had to handle difficult situations--to tell the truth, schedulers stress me much more than armed combat, how fu***ed up is that?

Once again you have the PERFECT attitude--"...should have known your contract." SHOULDN'T YOU KNOW THE CONTRACT AS WELL???? Isnt' that a part of YOUR JOB?? I have my own job to do, I shouldn't have to do YOUR job as well--no pilot should. A scheduler should NEVER deliberately assign an illegal, or contractually forbidden trip.......WHY IS THAT SO HARD TO UNDERSTAND.....WHY DO YOU RESIST THIS SO MUCH.

As far as legit sick time, or dropping trips....I have NEVER called off sick, never no-showed, never been late. As for the operation, I'm not a part of the PROBLEM. I come to work to WORK.

Guys call off sick because they know they cannot get the day off they need, or they are just tired of the crap. It's easier to call off then to battle the scheduling machine...another simple point.

Maybe I am part of the 10%....I'll tell you this, I'm not going anywhere, and I'll make sure our new TA is aimed directly between crew schedulings eyes. MANY pilots feel this way, they are just afraid of pis.sing you off for fear of being on your shi.t list. Don't kid yourself--no one at this company loves you and your guardian angel just got himself fired!
 
Outermarket:

I was aware of the duty pilot, and I have called them for technical probs. I wasn't aware they involved themseles in Sched. issues.

I do try to make use of what resources we have, sometimes more sucessfully than others.

Jesus, I'm getting myself all pis.sed off in this thread. Time to call it quits, going home tomorrow for a few days break.:eek:
 
what the h3ll do you mean "guardian Angel"

and the clown...was pretty cool
 
rumorhasit said:
If it a chief pilot wants something he/she is talking to sups. I have given several personal drps...I have also have several questionable sick calls for 4day trips that run into 3 days off...thats why the res. get called...Line pilots need to be more responsible and think of their fellow pilot employees...


And what exactly, in your vast experience, makes for a questionable sick call? Just because I call in sick for a 4 day trip that has 3 days off after it it becomes a "questionable" sick call. Your job is to cover trips not to pass judgement on whether or not I'm really sick when I use my CONTRACTUALLY GUARANTEED sick time.

I agree, we should call in sick responsibly. However, I don't think it's your place to try and decide who is sick and who isn't.
 
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divide and conquer

Pilots, dispatchers, schedulers.

I've seen the best, the worst and everything in between of all three groups.

Bicker between the groups and management gets the last laugh, because it takes some of the heat off themselves.
 
fmrfreightdog...

The idea was to show what can be construed as a missuse of the system. It's not my job to judge sickcalls and I don't but I can question in my own mind. I am sure you or someone you know has called in sick when you just don't feel like working? I have...
 
>>The idea was to show what can be construed as a missuse of the system. It's not my job to judge sickcalls and I don't but I can question in my own mind. I am sure you or someone you know has called in sick when you just don't feel like working? <<

I personally know a couple of pilots who have called in sick when they cant get on their commuting flight into ATL. Yes it ticks me off.
Palerider, I agree with just about everything you are saying, but I handle it a little differently. Its human nature, you will get much more out of someone that you are nice too. If its not legal, I talk to them in a calm manner and usually end up working it out with everyone happy. If not I say thank you, hang up and call the hotline or C/P. They are standoffish at times, but I think that is because people yell at them all the time. I have overheard pilots going off on schedulers on the phone in ops, in a big way using every word in the book, simply because they are pissed that they were extended for one round trip. Do you go off when the putz at Burger King gives you Sprite instead of a Coke? Its just not worth it. As the saying goes,. "Know your audience" It will get better. I am with you on the T/A !
Rumor, kudos to you for posting on here.
 
Is it just me, or are all Crew Schedulers born with an extra sphincter between their eyes???
QUOTE]

I'm sorry, but are all pilots born with a di.ck on their forehead?

I am also a crew scheduler. I have worked in this department for over a year, after having been a ticketing/gate agent. I hear your pain, but the truth is, all our jobs suck. Yes, I get to go home to my boyfriend and dog everynight, but that is because I choose to. No one forced you to become a pilot, as no one forced me to become a scheduler. From the sound of it, you have been a regional pilot for years. Why are you still doing it? Is it worth it? It must be.

I am not defending all schedulers here. There are those who "hate" certain crew members and do all they can to screw with them. But there are those of us who do everything in our power to help out. I have helped out numerous people. I have found other people to cover last rt's, so that someone could catch an earlier commute and not sit around the airport for 5 hrs. I have given whole rsv days off so someone could go to the doctor or attend a community garage sale. I have told people to stay home b/c they sound like sh.it and had no business coming to work. I have spent hours figuring out a trip swap b/w 4 ca's, just so one could have a whole week off.

Numerous other things come to mind, but for the sake of covering my own a.ss from mng, I will not list them here. I am not the scheduling saint, by any means. I have done my share of extended and jr-manning, as well as building trips with dhd's to and from a base just to cover a rt. But do I enjoy it? No. I usually try to pass it off to one of the other scheduler's b/c I feel horrible about it. I also recall calling a couple different people over the past year to jr-mann them, and because of some sob story they tell me, I let them go and tell them to pretend I didn't call.

What makes me bitter is that fact that no one can say thank you. Boo-hoo you say, but it makes a difference. When I make my job harder just to accomadate someone else, I deserve some respect and some gratitude. I do not have to do these things. I can be the biggest bit/ch you've ever met. But I do feel sorry for you guys. I know you are dealing with tough situatuons and attitudes. And we appreciate it.

I know my company has been really fu(ked up lately. What with the number of resigantions we've had, it's a wonder we are still operating. I couldn't begin to tell you the number of people we jr-manned or extended for oct, or the number of people who flew over 95 hrs for the month. There is probably not a ca in the company who wasn't jr-manned in oct. (I don't think they want to hear you sob stories either) We even have one ca who is timing out for the YEAR in the middle of nov! Now that sucks! These people have flown 90 some hrs, with many as low as 6-7 days off for the month. These are great people!! I thank you and am in awe of you.

But that doesn't excuse the lack of bad attitudes and bad manners that are directed at schedulers. When I come to work in the wee hours of the morning, sit down at my desk, and look at open time and segs for the week, I want to pull my hair out. !0 open trips, 40 open segs,(for a week) mostly for pilots. Do you know when the last time we had even one ca or fo on rsv was? Probably back in aug or sep. But to complete ours jobs we have to cover this stuff. We have to find anyone who can cover these. Then throw the whole broken a/c thing into the pile and you have a huge mess. Do you understand how frustrating it is when you have three open rt's to cover for the day, with no rsv's and mx asks you for a crew to repo a plane out of mht. Then when you tell them no, they go to your boss and he comes to you to find someone.

And as for the remark about scheduling causing someone's divorce, give me a break. It sounds like they didn't need any help. I am so sick and tired of being the brunt of everyone's problems. If you don't like your job, find another. I know this may sound a little harsh, but I read the same whines and grumbles on here all the time. Obviously there is no one airline that is better than another.

One week management is the devil. I guess this week its scheduling. But don't clump everyone together. I know the regs, I have my own highlighted copy of the contract. (And I still have pilots calling me to ask me how much a canx seg is worth.) I can do my job better than anyone here. But don't talk sh.it about me, cause I don't deserve it. I ain't your boss, spouse, or child. I am your equal.

I may not have as much education as you, or as much experience in the airline industry. But I don't make as much money as you either. And b/f you gripe about per diem rates and 75 hr months, let me ask you a question. Have to ever lived on fourteen thousand dollars a year? That's $14,000.00. Not $20,000, not $25,000. $14,000!!!! Why don't I change careers, as my advice to you was? Probably for the same reasons as you. I can't afford to. I can't afford to go back to school without student loans. And I can't get them for only one or two classes. And I can't attend more than one or two classes at a time while working a forty hour plus week. So can we all agree that we are all under paid, overworked, and unappreciated?

I am only speaking here from my own personal experience. My comments may not reflect every airline and/or crew scheduler. You may very well have the grand dame of scheduling bit.ches at your company. I just wanted to speak my peace and let everyone know that not all of us are out to get you. It is not my purpose everyday to to come to work and see how many lives I can screw over.

P.S. Just a thank you again to my dedicated and hardworking crew members. You have been through a lot the past couple of months and our many thanks are with you.
 
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Crewguru:

Fair enough, I appreciate that not all Schedulers are out to get pilots and not all pilots are easy to work with (yours truly included:D )

I have been around the block a few times and, like I said above, I understand that planes break, people get sick, and all of a sudden you find yourself with no coverage.

My problem is this (as I said above) the outright lies and deliberate contractual violations in scheduling. The examples I gave above are only a couple of incidents. At my company scheduling tries to convince SENIOR pilots of the most rediculous things. A few days ago I spoke with a 19 year Captain who bid reserve last month, he was unlawfully extended from a nap for an additional overnight. The general consensus of schedulers on this board is "tough, he should have known the contract!" And, yes he should have, but that's no excuse for sched. assigning him an unlawful trip, knowing he hadn't been on reserve for over a decade. I sat him down and schooled him on reserve rules and some of the tricks played by CS. If the Feds ever review his duty time, HE will be the one to burn, not CS.

I know the company tells you to fill the trips anyway you can, some schedulers take that to mean pull out the bag of dirty tricks, on the least suspecting people. Others, like yourself it seems, try to work honorably--believe it or not, I do appreciate your efforts.

When you are in a jam, if you took the time to explain why your short calling, extending, JM'ing, Drafting, etc....you would get much more cooperation out of pilots. It sounds like you do this already....many schedulers don't, if you question them you get "are you refusing this trip!!!" (That's when I hang up on them and go right to the CPO and ALPA) Again, even if I wanted to fly, the attitude and disrespect makes my blood boil.

When people on this board say "you only work 75 hrs. a month"---than it's my turn to through out the bullsh.it card. I may FLY 75 hrs a month, but that does not include the HOURS spent on the ramp trying to make this airline work, or the calls to maint., time waitng for a release, etc.,etc,. etc., In the Brasilia days a 6 leg day blocked for 5 hrs could easily equate a 13 hour day.--but hey I only worked 5 hours??? The actual flying time is the EASIEST part of this job, it's the crap on the ground the really pi.sses pilots (and FA's) off. Believe it or not, I do love my job and almost all of the people I work with...the glitch is that I don't see the struggling with CS as a part of my job.

Crewguru, all I ask is that Scheduling follow the contract thats been in place for years. If in doing that trips cannot be covered, then we are understaffed and Management needs to know that.

A new TA will go a long way at this airline, when there is a seniority based reserve system, a fly-don't fly list, and other things respecting senioirty--a lot of this galatic struggle will fade away. It will take time to build trust between CS and Pilots, but eventually it will make ALL of our jobs easier. This way, if I bid reserve or relief, I'll know you followed a list in inverse seniority and ended up at me. Right now, there is NO rhyme or reason who is selected for any given trip, and there is no accountability--this is WAY too much administrative power for CS and it lends itself to serious abuses. Pilots have finally had it and it IS going to end.

Having said all of that, I don't know if we work for the same airline or not. If so and I have been shi.tty to you, I aplogize. You said you have been in CS for a year, many of us have had CS salt rubbed in our wounds for years--yes, pilots can be ass.holes, but your fellow schedulers have to take their fair share of responsibility for the bitteness.

Good luck to you.
 
I don't think we work for the same airline, but I understand your plights. I just wanted to stick up for those of us who are trying.
 
crewguru said:
We even have one ca who is timing out for the YEAR in the middle of nov! Now that sucks!

Ummm... hate to be the one to tell you, but I'm fairly certain this pilot did that ON PURPOSE! Maybe you knew that already, but this is a common tactic of a senior pilot, something you'd know if you had been a scheduler for more than a year as this happens every year. Now he (or she) gets an extra month and a half of paid vacation over the holidays. Our contract actually has a section that specifically addresses this and works to keep pilots from timing out in November (but if you work hard you can still time out in the middle of Dec which about 16-18 pilots between all 3 domiciles are going to do this year).

I ain't your boss, spouse, or child. I am your equal. I may not have as much education as you, or as much experience in the airline industry. But I don't make as much money as you either. And b/f you gripe about per diem rates and 75 hr months, let me ask you a question. Have to ever lived on fourteen thousand dollars a year? That's $14,000.00. Not $20,000, not $25,000. $14,000!!!!


As a human being, we are all equal. But as an aviation professional, the above statements are contradictory and you will have a hard time getting any pilot to agree that crew schedulers are our equals in the aviation world. When you have experience commensurate with ours as YOU described above maybe we'll reconsider that stance. And yes, most of us did make $14,000 at one point in our career, usually our first aviation job either flight instructing or towing banners, etc.

So can we all agree that we are all under paid, overworked, and unappreciated?


Agreed. Crewguru, I'm not trying to bash you here, I'm sure you do a great job at your company (which by your statements I'm sure isn't where I work). But the problem is that we often bend over backwards to help our CS out in a bind, like making it to the airport and block out inside of 40 minutes instead of the contractually required 90 minute REPORT time plus time to get to the a/c, but then two days later when they assign an out-and-back at 1800 on your last day and when you try to drop it they say "Denied due to staffing" and you show up and there are 4 CA's on home reserve and 6 CA's sitting at the airport on ready reserve with great weather, is it any wonder reserves get hostile?

The actual flying time is the EASIEST part of this job, it's the crap on the ground the really pi.sses pilots (and FA's) off.


Well said Palerider.

Crewguru, all I ask is that Scheduling follow the contract thats been in place for years. If in doing that trips cannot be covered, then we are understaffed and Management needs to know that.


AMEN! Can I get an AMEN from my brothers? :D At this company the Association has been preparing a small booklet for new-hires highlighting the reserve sections of the contract along with scheduling tactics so that the new guys and gals know their contractual rights without having to pull it out from 20 different parts of the contract. Hopefully this will stop some of these illegal assignments and force the issue with staffing.
 
dispatcher duty day limitations...

I've heard that dispatchers have a max duty day of 10 hours but I'm too lazy to look it up. Is that true?
 
Lear70 said:
Ummm... hate to be the one to tell you, but I'm fairly certain this pilot did that ON PURPOSE!
NO SHI.T!! And while he may have been planning this to a certain extint, the fact that we are so short staffed has nothing to do with it. Not at all. Right!

And as for the remark that we aren't equals... Let me just say that attitudes like yours are what brings this industry down. When people who have a "god" complex, treat people like **CENSORED****CENSORED****CENSORED****CENSORED** (i.e. scheduling, gate agents, ramp agents, dispatch, mechanics, etc.) everyone loses out. You are not better than anyone else. It takes all of us to run an airline, not just you, god. No one's job is more important than anothers. Get off your high horse and come back to reality.

As for my 14,000/ yr, did I forget to mention that this is currently the most I ever made? And by my comment of going back to school, this does not mean I'm ignorant. I do have a college education, just not in anything that is going to get me anywhere!!
But I make do, and obviously you all do too. We would all like to make more money. That's the American dream, right?

Maybe I'm just getting my panties in a wad, but these generalized statements just piss me off. :mad:

If you know your contract and the far's then what's the problem. No one can force a trip on you that is illegal. And if scheduling doesn't know the contract, then maybe you should talk to their manager or supervisor as well as the cpo, and try to figure out why not. Maybe it's as simple as it was never a part of their training program. If this doesn't work then greive.

Enough from me. What ever I say is just going to be used against me, anyway. Have a great day everyone!:D
 
I think I'll have to stand up for crewguru on this one.

If any of you have the opportunity to actually sit and watch what happens at a crew scheduling desk, even for an afternoon, I recommend you do it. You'll probably have a new appreciation for what they face.

This is a job you DO NOT WANT... And if you think they have it easy, that they sit there eating bon-bons and laughing maniacally whilst sticking pins in pilot dolls, you're fooling yourself. They actually eat Pringles and throw darts at the pictures of pilots, instead. LOL

Really, though, the perfect kind of person for this job is one who loves to see misery doled out in tiny, unpalatable forkfulls. Imagine overhearing the likes of THIS conversation (not a real one, but representative of the type):

*ring ring* "Hey, Captain So-and-so, I know you have just come off of six days on duty and you're going into four days off, but we need to jr. man you for the last three of those days. (pause) Yes, I understand your daughter's communion is on day three of your days off, but we have no one else to cover it. (pause) Well I understand you're upset, but I can't kiss that particular part of your anatomy over a phone line."

Fortunately for us, most schedulers don't enjoy these scenarios. Seriously, they do the dirty work and it is so totally thankless that I wonder how any of them stick with it for more than a few months. Before you say "hey, they can always get another job" (and someone HAS said that), imagine how much worse YOUR life will be if you constantly have NEW schedulers... You want THAT even less.

They are given the steaming bowl of poo and a spoon. They have to deal with suspicious sick calls, family emergencies, reserve people who've "gone fishin'", that airplane that's busted at an oustation with the crew AND a deadheading crew, weather delays that mess up crew swaps, pilots trying to get a reserve pilot called in to cover their last roundtrip so they can go home early (my personal favorite!), no-shows, time-outs, training events, perhaps even an FA who, after nearly being hit by a car while crossing a street on an overnight, is "too emotionally traumatized" to do anything more than her first leg back to her base (fancy that!) and then needs the rest of the day and the whole next day off going into her scheduled three-day break.

And yes, the preceding is a true story. You would be simply amazed what stories they hear in a small company, and in a big company like EJ f'rinstance, they could probably write a book every month on the creative tales and elaborate fabrications they get to hear (on top of the legitimate stuff which is amazing enough in itself).

You can be p-o'd at scheduling, and trust me, I have been too... But be p-o'd at crew scheduling the ENTITY, not the individual. For the most part, the people who are there aren't personally to blame. In the case of my company the real problem is understaffing on certain positions and the schedulers really aren't given the tools to do their job correctly. And yes, they even make mistakes.

Don't tell me YOU don't make mistakes out on the line... You just don't have the luxury of blaming it on someone else. Except dispatch or maintenance, of course, though those accusations are off-topic for this thread. :)

Like someone said further up the thread... Don't judge until you've seen the whole circus in action. It's a reality show, it's a comedy, it's a tragedy, it's a soap opera. But it sure ain't boring to watch. Better than half of what's on TV, that's for sure.

Just my $0.02.
 
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Do we understand what happens when we're short-staffed? Absolutely, and I know it can be very stressful for schedulers, that's why I kept my accusations generalized and haven't lashed out at you specifically even though you bashed me... Like I said before, I don't believe we work at the same company and your company may not be as guilty as others of deliberately assigning contractually-illegal trips.

crewguru said:
NO SHI.T!! And while he may have been planning this to a certain extint, the fact that we are so short staffed has nothing to do with it. Not at all. Right!


Not sure what you're implying, but the crewmembers who do this every year are not doing it just to make things more short-staffed. These guys/gals didn't start out at the beginning of the year and say, "Gee, I want to make things even harder on my company so I'm going to fly 90+ hours a month so I can time out in November." It probably went something more to the tune of "I'm senior enough to hold 90+ hour lines and if I do this all year I'll time out in November and be able to spend the entire holidays with my family and get paid for it." Staffing doesn't enter our minds, and it shouldn't, that's not our job, so don't get p*ssed at us when mgmt can't plan for this simple exercise THAT HAPPENS EVERY SINGLE YEAR!

You are not better than anyone else. It takes all of us to run an airline, not just you, god. No one's job is more important than anothers. Get off your high horse and come back to reality.


Yes, it does take all of us, never said it didn't. But most crew schedulers, flight followers (dispatchers without the license), baggage handlers, fuelers, and others who are required for any airline to function by your own admission do not have the training or experience that pilots or mechanics do. It's not about being "more intelligent" or "better" and certainly doesn't make me or any other pilot a god, it simply makes us experienced enough to usually know better than the afore-mentioned groups when making a decision that affects the outcome of the flight, including scheduling matters. So you'll just have to excuse us when we often go around or above the scheduler's heads to get something done that is either contractually compliant or just plain makes more sense. Come back to reality? The REALITY is that we have to do exactly that just about every week we come to work.

If you know your contract and the far's then what's the problem. No one can force a trip on you that is illegal.

Wrong again. A probationary pilot may be covered under the contract but has no disciplinary action recourse under that contract, meaning that if a probationary pilot rightfully refuses an assignment and is terminated for it, the Association has very little recourse. Even if a non-probationary pilot refuses an assignment under contract provisions and is disciplined, it may take months or years to recover their lost earnings or their job and get the discipline removed from their record. This is why pressure tactics from CS often work and why, by the time these pilots are line holders, they have formed a permanently-lasting loathing for CS, hence the reason this thread started...

If this doesn't work then greive.


Sure, just GRIEVE it. Then many months to a year or more later, after it's gone through the initial hearing, system board of adjustments, and arbitration, you MAY get your pay OR YOUR JOB BACK for something YOU WERE CONTRACTUALLY ENTITLED TO IN THE FIRST PLACE! Or you may simply get awarded a cease and desist order (which the company then violates again a month later), but while you're waiting for the grievance process to work, that disciplinary action stays on your record and when you go to interview at SWA, JB, AT, ATA, etc, that disciplinary action has to be explained which may not be the end of the interview, but certainly raises a red flag; all because CS WILFULLY AND DELIBERATELY refused to abide by the contract.

Like I said before, you may not have ever been guilty of deliberately assigning a contractually-illegal trip, but MOST crew schedulers (at least at the last two airlines I've worked at as well as the airline the original gentleman who started this thread works for) HAVE; it's the rule, rather than the exception. Hopefully you understand the frustration a little better now from our point of view when we simply want our contract followed instead of intentionally breached!

...imagine how much worse YOUR life will be if you constantly have NEW schedulers... You want THAT even less.


IP Freely (nice s/n :D) - we DO deal with this regularly. Our CS turnover rate is about one every 90-120 days. We have about 3 people who have been there a year and they're all trying to get out. I have no illusions that it'd be a good job to have (I wouldn't do it), but it's hard to have respect for someone who doesn't respect you enough to abide by your legal agreement...
 
I don't think I have ever honestly been assigned an ILLEGAL trip INTENTIONALLY... And have never had to do one that I pointed out was either illegal or against the contract (except for, possibly, JM'd below 10 days/mo, which I "allowed" for the $$$). At least I don't think I have. :D

As for whether or not I have been assigned something that is legally or contractually, ummm, "interesting" is another matter LOL!!!
 
You know this whole mess could be cured if the airlines really employed enough pilots and F/A's to run without pissing off everyone. I have never picked up open time in my carreer and have only flown a draft once. That time was right after they opened the skies after 9-11 and they had a legitimate reason not to be staffed correctly. Other than that I think the airlines have been around long enough to know that aircraft break, blizzards happen, airports shutdown and crewmembers do get sick and injured. It's not the crewmembers fault that the airline chooses not to employ enough crewmembers to ease schedulers problems, but you sure as hell aren't going to make it better by pissing on everyone you talk to. I fly my line every month, no more, no less period.
 
lear, you obviously aren't getting my point, so we'll leave it all there. I may have gotten a little aggrevated earlier, and I'm sorry. I am just sick of hearing how scheduling is the devil. We're not all bad. I follow the contract and the regs and try to accomadate everyone I can. But some things are out of our control. I'm sorry if every scheduler you've met has screwed you over. Like IP said, here we try to follow the contract as best we can. Just try not to post all-inclusive statements about us next time. And when you say you are better equiped to make decisions about the flight, I find that very hard to believe. You don't see the big picture out there. All you see is your release, crew, passengers, plane, etc. I undrestand that if you had our resources in ops, you could help make an educated decision about things. But you don't have a plot, you don't know the spares, you can't see what mainx needs home, you don't know of the rsv's, etc. Hope I haven't offended any one here. Just sticking my nose in. I won't deny some cs are di.cks, but I just want everyone to recognize that all of us aren't.:)
 
"Could they be... I don't know... SAAATAN?!" :D Sorry, I miss Church Lady.

We know you're not all evil. H*ll, we have some great schedulers - problem is they don't stick around very long, only the problem children do. Still trying to figure out why that is. In any case, I apologize if I made some generalizations that you took personally; I certainly wasn't trying to point fingers at you in particular...

Granted, there's a lot of the operation I don't see as a line pilot, although I keep track of reserve coverage MUCH better than most people think... ;) At this company the schedulers don't track spares and MX needs (MX control and dispatch do that then simply inform CS when and where they need pilots). Frustration comes when as a pilot you KNOW what the better solution is and they won't consider it.

For example: a crew has a MX problem at an outstation - the aircraft is broken HARD with parts required. The Captain is in touch with MX Control and is told that a mechanic and parts will be flown in on the next aircraft (4 hours) and it will take 5 hours to fix (9 hours total). The CA then calls CS and relays and asks for hotel arrangements. The CA is told just to wait at the airport until parts arrive "because it might be sooner". CA calls C.P. - it's a weekend and he's not home. The CA calls the Duty Daddy (on-duty Sup) - who doesn't return the phone call. The CA (in this particular case ME), calls MX control back and verifies 9 hours, then CS who refuses the hotel again, then CA tells CS where they can kindly shove it, leaves the airport for the crew hotel and puts the crew into rest. 9 hours later, A/C fixed and crew fresh out of rest = legal to recover the aircraft immediately WITH REVENUE PAX ON BOARD rather than realizing the crew is now timed out from not being in rest while waiting at the airport for half a day and having to deal with fatigue issues or Part 91 and stranding a bunch of passengers.

There are lots of examples that work both ways at different airlines; the long and short of it is, some airlines are better at this than others. Your airline probably has a much better system than we do and this wouldn't ever happen. Here it does... regularly.
 
j41driver wrote:

I've heard that dispatchers have a max duty day of 10 hours but I'm too lazy to look it up. Is that true?

Lear70 wrote:

Yes it's true. FAR 121.465 (b) 2.

§ 121.465 Aircraft dispatcher duty time limitations: Domestic and flag operations.

(a) Each certificate holder conducting domestic or flag operations shall establish the daily duty period for a dispatcher so that it begins at a time that allows him or her to become thoroughly familiar with existing and anticipated weather conditions along the route before he or she dispatches any airplane. He or she shall remain on duty until each airplane dispatched by him or her has completed its flight, or has gone beyond his or her jurisdiction, or until he or she is relieved by another qualified dispatcher.

(b) Except in cases where circumstances or emergency conditions beyond the control of the certificate holder require otherwise --

(1) No certificate holder conducting domestic or flag operations may schedule a dispatcher for more than 10 consecutive hours of duty;

(2) If a dispatcher is scheduled for more than 10 hours of duty in 24 consecutive hours, the certificate holder shall provide him or her a rest period of at least eight hours at or before the end of 10 hours of duty.

(3) Each dispatcher must be relieved of all duty with the certificate holder for at least 24 consecutive hours during any seven consecutive days or the equivalent thereof within any calendar month.

(c) Notwithstanding paragraphs (a) and (b) of this section, a certificate holder conducting flag operations may, if authorized by the Administrator, schedule an aircraft dispatcher at a duty station outside of the 48 contiguous States and the District of Columbia, for more than 10 consecutive hours of duty in a 24-hour period if that aircraft dispatcher is relieved of all duty with the certificate holder for at least eight hours during each 24-hour period.



What this means is that a Dispatcher can only be SCHEDULED up to 10 hours. If something happens such as late flights or if another dispatcher calls off sick, they can work longer than that. I have heard of situations of up to 16-20 hours. A dispatcher needs a minimum of 8 hours of rest after a shift like that. It then goes on to state is paragraph 3 that a dispatcher can work up to 6 days a week, or 7 days a week for 26 days straight as long as they get 4 - 5 days rest at the end of the month.

Crew Schedulers don't have any restrictions under the FAR's.
 

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