Neelman was on Thursday's CNBC with the "stock slut" Maria. He was trying to do some damage control. The thing that became very clear is that mgt did a piss poor job. DN, was quoted a saying that, "this storm cost the airline millions".
Mgt can be held directly accountable for the bad customer blood and the MILLIONS lost dues to not canceling flight, when the other airlines were. IMHO, the employees did a great job, given what they had to work with but DM and his crew really dropped the ball.
The thought of stranding thousands while only canceling 270 flights on Wed, to then have to cx 305 flights on Sat (of the approx 1,200) just to get the airline back in sink is absurd.
The flack that mgt gets is completely deserved as is the bad press (like Dave Letterman's top 10 list). If AMR or DAL were to cancel 25% of their flights on a VFR day, people would be screaming bloody murder (and rightfully so).
Did anyone look at the WX in PHL? USAir and SWA seem to have come out of this storm unscathed. Airline mgt 101 canceling in bad WX is a good idea. You re-book and load factors go from 85% to 100%. De-icing fluid kills the yield on any flight. People understand not flying in a snow/ice storm. Canceling flight to reposition aircraft is absurd. The airline saves money (vs losing millions).
I give credit to the employees, I would never in a million years want to be the pilot on the ramp at JFK for 10+ hours or the gate agent on the receiving line of the wrath of all of those stranded folks. I just hope that mgt appreciates the employees cover for their F ups.
Again, IMHO, I hope that DM and his crew learned something valuable from their multi million dollar bad PR loss. This is exactly the type of thing kills moral and will someday force Congress to institute laws that none of want to deal with.
If I was on the BOD, I would want someones head on a plate. This will no doubt take a would be profitable Quater and turn it into a multi million dollar loss. On top of the bad PR.
http://www.newsday.com/news/local/longisland/ny-lijet0218,0,3120577.story?coll=ny-main-bigpix
Mgt can be held directly accountable for the bad customer blood and the MILLIONS lost dues to not canceling flight, when the other airlines were. IMHO, the employees did a great job, given what they had to work with but DM and his crew really dropped the ball.
The thought of stranding thousands while only canceling 270 flights on Wed, to then have to cx 305 flights on Sat (of the approx 1,200) just to get the airline back in sink is absurd.
The flack that mgt gets is completely deserved as is the bad press (like Dave Letterman's top 10 list). If AMR or DAL were to cancel 25% of their flights on a VFR day, people would be screaming bloody murder (and rightfully so).
Did anyone look at the WX in PHL? USAir and SWA seem to have come out of this storm unscathed. Airline mgt 101 canceling in bad WX is a good idea. You re-book and load factors go from 85% to 100%. De-icing fluid kills the yield on any flight. People understand not flying in a snow/ice storm. Canceling flight to reposition aircraft is absurd. The airline saves money (vs losing millions).
I give credit to the employees, I would never in a million years want to be the pilot on the ramp at JFK for 10+ hours or the gate agent on the receiving line of the wrath of all of those stranded folks. I just hope that mgt appreciates the employees cover for their F ups.
Again, IMHO, I hope that DM and his crew learned something valuable from their multi million dollar bad PR loss. This is exactly the type of thing kills moral and will someday force Congress to institute laws that none of want to deal with.
If I was on the BOD, I would want someones head on a plate. This will no doubt take a would be profitable Quater and turn it into a multi million dollar loss. On top of the bad PR.
http://www.newsday.com/news/local/longisland/ny-lijet0218,0,3120577.story?coll=ny-main-bigpix
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