Actually, I think NJA Owner may be on to something. In my last five tours, I've been paired with partners who have one of the following: 1.) A&P/AI designations; 2.) dispatch licenses; 3.) licensed meteorologists 4.) PhD. in Business Strategy. Just because they have chosen to fly for a living doesn't mean they they don't bring other skills/insights to the table. Unfortunately, NetJets has chosen to ignore that expertise. While I would agree that letting pilots manage companies is akin to herding cats, NetJets wastes more talent in a day than most companies possess!
As far as the concluding joke about the current "experienced" management leaving, I think there is also some truth in that. The skills necessary to run a start-up are often very different from running the established market share leader. Currently, the level of customer service we are providing is an embarrassment to those of us who have to face the customer - and this has nothing to do with pilot actions. Some really bad strategic decisions have been made in the past 2-3 years, resulting in a complete mismatch between demand and the ability to supply that demand. I have heard senior management officials say "we need to adjust our customers' expectations downward". Job well done, fellas! Why don't you leave before all the customers do!
As far as the concluding joke about the current "experienced" management leaving, I think there is also some truth in that. The skills necessary to run a start-up are often very different from running the established market share leader. Currently, the level of customer service we are providing is an embarrassment to those of us who have to face the customer - and this has nothing to do with pilot actions. Some really bad strategic decisions have been made in the past 2-3 years, resulting in a complete mismatch between demand and the ability to supply that demand. I have heard senior management officials say "we need to adjust our customers' expectations downward". Job well done, fellas! Why don't you leave before all the customers do!