Of course there's no conspiracy. A conspiracy would suggest secrecy and there is hardly any of that when memos about "whiners" and "crack hoes" are zipping about. A conspiracy would also suggest coordination and I won't comment about that.
The discord you are beginning to hear is all about the haves and the have-nots. As the numbers skew more-and-more to the latter, we will have the inevitable frustration that grows from each person's sense of fair play. Can a few hand picked pilots, some bean counters and THE OPTIMIZER, combined with a zealous sense of "what we are trying to achieve" make balanced decisions to the satisfaction of the majority? Do we have pilot representatives or do we have management pilots? In many cases we have shareholder pilots (pre-IPO) which is even more disconcerting. Do we have pilots who can fight for increased costs like staffing (the thought!!) or do we only believe that every penny will ultimately fall into profit sharing. What costs ARE justified? Apparently HUDS and electronic flight bags are justified. Are twenty more reserve pilots justified? Is a nice supply of open time justified? Is a real insurance plan justified?
Caring should be exercised in both pairing construction and staffing and it should be used to spread wealth across the pilot group. When I read that using the word "caring" for selfish purposes without consideration for shareholders, I am troubled. Staffing and growth have been optimized to the detriment of the pilot group. Most of our troubles with PTO, Premium Pay, and Schedule Flexibility come from understaffing – a temptation that no airline bean counter has ever been able to refuse. Yes, there should be balance, but that's a moving target depending on who you are.
Is there hope for growth in the out-bases, or should we just pull it all back to JFK as suggested in a recent pilot meeting? Because we all seem to agree that out-bases were a benevolent decision based upon QOL, I suppose unhappy pilots should just shut their yaps. Who get's the growth? Who get's the redeyes? Who get's the sweet pairings? Do I have to be a certain shade a blue to even enter the discussion? Do I have to worry about making it into an e-mail discussion that shoots around the pre-IPO sewing circle? Will I get a label? Boo hoo. We already have the inevitable turf wars occurring between pilots in different bases – usually between very senior pilots and their huge sense of entitlement. Junior guys (bottom 80%) just shake their heads at the prospect of arguing over schedule variety.
Let's start getting the expectations right from the beginning because we are starting to miss the mark for more pilots every day. My own expectations (set by jetBlue during hiring and indoc) have not even come close to being met. Do I have a semi-secure job with decent pay? Of course, and I wouldn't change that, and I appreciate that but if that's all I can expect then tell me that. I'm a big boy. Don't have your senior guys who pull down 90 hours and a 10% override running around telling everyone how great everything is. The crew lounge is full of pilots with lowered expectations. And NO we don't need to find employment elsewhere if we don't like it. Someone who makes this suggestion is just begging for a union.
The primary problem right now is that most of us were hired with a set of expectations that included:
- Pay for performance – use 85 hours as your guide – The Blend.
- Schedule flexibility – plenty of reserves to ensure this.
- Open time – plenty of reserves to ensure this as well.
- Insurance that would improve.
- Rapid growth will equate to great schedules and big pay.
Options and profit sharing are desires not expectations (even if they were pitched as such) so I won't include them in the list. Many pilots are angered by the very suggestion that options should be included in a discussion about pay or benefits.
This is where we begin to divide into those who's expectations have been met and those whose expectations are having to be modified – in some cases by pilots who's expectations have been exceeded. When someone from the scheduling committee suggests that there should be a disclaimer on a particular base bid, I have to scratch my head. Since when did bases themselves have any seniority? The expectations that we were given (interview, indoc, White Papers) are the expectations that should be met. If now, we are being asked to lower our expectations or to create a different set of expectations for different bases, then let's get that out there – from the top – not from committee pilots. Let's live the integrity value and be real.
Will the bean counters always make the kind of staffing decisions they are now and are they even aware of our expectations? Are they aware of the White Papers? Will we have opportunities for premium pay across the seniority list or will we improve base pay? Can we expect to improve our insurance and 401K plan or will Health Savings Accounts and profit sharing be weak substitutes?
Going forward, these will be the differences between the haves and the have-nots.
- A schedule that doesn't wreck havoc with your body vs. a schedule that affects you even when you're home playing with your kids.
- A healthy PTO bank vs. an empty bank that is spent to even out the stress.
- A healthy bank account and a naturally happy outlook vs. a second job.
- Anxiety over stock price vs. complete disregard for stock price.
- An appreciation for premium pay vs. an appreciation for base pay.
- A disdain for anyone who seems unhappy with the setup vs. a very realistic understanding of why the haves do not want to upset the apple cart.
- A strong seniority defense (for haves) vs. a strong sense of fair play.
- A love of AMP vs. contempt for AMP. Boon for some, tool for others.
- Lot's of time for rest and relaxation vs. total burn out.
These are all natural feelings for both haves and have-nots and for pilots and administrators alike. People didn't come to jetBlue to find God – the smart ones came for opportunity – and opportunity equates in large part to dollars. Although job security is just as important, you can hardly argue that people who came to jetBlue pre-IPO were terribly concerned with job security. We've all had the conversation with the pre-IPO pilot explaining how we will all become millionaires.
Even the most well-meaning volunteers are not unbiased. And certainly management, when faced with a decision (crewmember vs. shareholder) will have it's biases – witness the insurance decision. Pilots (unfortunately) will often act in their own best interests, or worse, against the interests of other pilots – this isn't speculation, it is reality. I have seen it at countless properties. Which is why when we reach a mass that is no longer able to manage the expectations of the have-nots, something will have to give. Checks and balances – how do you achieve them? Elections? Contracts? Does trust end when you see 150 pilots buying airplanes and yachts, or when those same pilots clean up the schedules with THE OPTIMIZER? Does trust end when your insurance plan gets dropped, or does trust end with a misdirected e-mail? I'm sure it's a different threshold for everybody.
Do we need representation, or should we be thankful and shut-up? Who is we? How will we begin to arrange ourselves? Are there only a few malcontents? Or is the number much larger? What is the difference between malcontent and advocate? Is the administration setting anchors?
I don't think there is a conspiracy at all. I think there are a few people with strong biases making very big decisions about the lives of the have-nots. This won't last forever. It's a game of large numbers now. I'm not saying this is good or bad, it just is.