Reservation Experience: This score is based on how passengers rate the variety of flight options, ease of making a reservation, ticket prices, availability of preferred seats, and friendliness of the reservation staff.
Jetblue 3 Balls
Alaska Air received 5 Balls. Not a regional carrier
Check-in Experience: This score is based on how passengers rate the speed of the check-in process and courtesy of the staff.
Jetblue 3 Balls
Alaska Air received 5 Balls. Not a regional carrier
Boarding Experience: This is how passengers rate the time spent in boarding and exiting the aircraft, as well as time spent at baggage claim.
Jetblue 2 Balls
Alaska Air received 5 Balls.Not a regional carrier
Staff Experience: This score is based on how passengers rate the frequency of in-flight updates and the courtesy, friendliness, presentation, and helpfulness of the crew.
Jetblue 2 Balls
Alaska Air received 5 Balls.Still not a regional airline
Aircraft Experience: This score is based on how passengers rate seat comfort, availability of overhead storage, roominess of the seat area, and cleanliness of the aircraft.
Jetblue 5 Balls
Alaska 5 Balls Nothing to do with the free stuff we give. As a matter of fact we charge for some of this
Staff Experience: This score is based on how passengers rate the frequency of in-flight updates and the courtesy, friendliness, presentation, and helpfulness of the crew.
3 Balls
Alaska 5 Balls Still not a regional carrier
Service Experience: This score is based on how passengers rate the airline’s in-flight (ie free TV free soda and chips) services.
5 Balls
Alaska 4 Balls
Without our Product (free stuff) we are USAirways. But we do give a better over all product so we still aren't Airways.
Better find away to fix it and ignoring the data is not fixing the issues that we have.
Our customers love the free stuff but they don't care for our crew members.