John Pennekamp
I'd rather be here...
- Joined
- Feb 21, 2006
- Posts
- 3,895
Solution:
Dial the GO, ask for BL, hand your cell phone to the disabled passenger and tell them you have the CEO on the phone for them to complain to. :-}
14RF SUX
That'll get you fired quicker than spit.. as if they'd even put you through.
Better plan is to hand the customer a comment card. And mention that lawyers love cases like this, and that ASA has lost nearly every time they were sued under the ADA. Then mention that the phone book in the terminal is full of lawyers who love cases like that... and that they'll have plenty of time since they missed their flight and the next one is three hours away.