No comment

[PBRstreetgang]

http://www.washingtonpost.com/blogs...low-vets-angered-by-delta-airlines-treatment/

 

[BILL LUMBERG]

Yeah, no comment huh?

So then why did you repeat another posting of this article?

You stay classy PBR......

 

[General Lee]

No comment? Really? If someone dropped the ball, I have a feeling they will find out what happened. Here is what was stated in the article about the ramifications:



Michael R. Thomas of Delta’s corporate communications office in Atlanta offered this emailed statement regarding Knighton’s letter:

“The story in no way reflects either Delta’s standard operating procedure or the very high regard we hold for our nation’s service members. We are sorry for the difficulties that transpired and are investigating this event to determine the appropriate next steps.”

Asked to list possible next steps–reprimands, fines, suspension, termination–or estimate how long the probe might last, Thomas sent a second email: “As previously stated, we are actively looking into the incident and have no additional details to share at this time.”



On many flights I have flown, I have heard the FAs give PAs looking for military people to give upgrades to if there are open seats. As far as trading seats, I don't know if that is allowed, or what the procedure is from Coach to First. Do you do that at the gate? Do you do that enroute? Come on PBR, tell me how you would do that?



Bye Bye---General Lee

 

[GogglesPisano]

Boarding someone in an aisle chair is supposed to happen during the pre-boarding process. Something obviously prevented this. But if it's "humiliating" for this Marine, why wouldn't it be humiliating for any other disabled person?

What did the 104 degree fever have to do with anything?

 

[SWA Bubba]

Boarding someone in an aisle chair is supposed to happen during the pre-boarding process. Something obviously prevented this. But if it's "humiliating" for this Marine, why wouldn't it be humiliating for any other disabled person?

It would be just as humiliating I'm sure. However, in this day where airlines (and other businesses) are making a point of crowing about "taking special care" of veterans (especially wounded ones) who gave to their country, it's in direct contradiction to that. That's why it was brought up.

What did the 104 degree fever have to do with anything?

Probably nothing to the actions in the incident, other than weaking and stressing the veteran to the point of tears.

Anyway, having said that, one action by one crew doesn't define any company or any airline. Or even necessarily that particular crew, since we don't know all the details. The facts is, most companies and people DO try to take better care of veterans. I've heard numerous airlines, including Delta, offer to board servicemen and women first, offer upgrades, etc. We as a society are doing a much better job of this than we did in previous generations. While there may be something to this particular incident that needs to be addressed, Delta as a whole has nothing to be ashamed about.

Bubba

P.S. Please nobody tell Gen'l Lee that I stuck up for Delta, okay?

 

[IBNAV8R]

Anyway, having said that, one action by one crew doesn't define any company or any airline.

Sadly, it does. One incident like this offsets ten-million acts of kindness.

I'm guessing this is not the first incident for this crewmember - just the first one to make the news.

 

[General Lee]

Well said Bubba. I would think most airlines try to show respect to our Military personnel, and I always thank them for their service. Hopefully situations like the one above don't happen too often.


Bye Bye---General Lee

 

[328dude]

Just saw about 40 rampers standing around a Delta jet in Atlanta an hour ago paying respects to a fallen warrior being offloaded on the ramp.

It was nice to see that today. Good show.

 

[Spud]

Just saw about 40 rampers standing around a Delta jet in Atlanta an hour ago paying respects to a fallen warrior being offloaded on the ramp.

It was nice to see that today. Good show.

Today especially... that whole business in CT really got to me.

WTG DL Ramp.

 

[HA25]

this is disgraceful.... but I can't just lay blame on Delta here, this is endemic in our industry... the level of service is at such a low that I expect better service at a DMV than when I travel in the back of a passenger plane on the vast majority of carriers.

I blame the over unionization of FAs, "Customer Service" Agents, and other personell who are employed by the airlines to deal with the public, and instead of putting on the best possible face for our employers, so many of them disregard the most basic needs of a person, such as their basic human dignity.

 

[filejw]

this is disgraceful.... but I can't just lay blame on Delta here, this is endemic in our industry... the level of service is at such a low that I expect better service at a DMV than when I travel in the back of a passenger plane on the vast majority of carriers.

I blame the over unionization of FAs, "Customer Service" Agents, and other personell who are employed by the airlines to deal with the public, and instead of putting on the best possible face for our employers, so many of them disregard the most basic needs of a person, such as their basic human dignity.

Fact check only union workers at DAL are pilots and dispatchers..

 

[johnsonrod]

That story is truly shocking if true. Time for a lower FA age limit. Sorry, many of those old bag, jaded, cat-farming, obese Delta stews have to go...

 

[Golden Falcon]

The state of cabin crew attitude and service levels at US major carriers is appalling full stop, best thing they could all do is turn it into a post- grad type travel life experience during the transition from college to career type job..attract younger men and women who have no intention of staying after the enjoyment factor wears off...kinda like overseas airlines where I fly...we still have seniors, but very few, and there is for sure no financial incentive to stick around, and even our seniors seem to enjoy the job,

 

[Quack]

Well you get what you pay for...lack of common sense and decency. This is not just a Delta problem, but industry wide. You could take this article and insert any given airline in the subtitle and we'd point fingers and say how despicable XYZ airline is, but the reality is that our industry is despicable sometimes. This happens at every airline...

 

[HA25]

Fact check only union workers at DAL are pilots and dispatchers..

you're right, I'd forgotten about that, which makes it all the worse.... but having said this, the way DAL treats their FA's is de facto like they're a member of a union, this way they prevent them from voting one in..... it's 2 and a half, a dozen of the other...

 

[HA25]

The state of cabin crew attitude and service levels at US major carriers is appalling full stop, best thing they could all do is turn it into a post- grad type travel life experience during the transition from college to career type job..attract younger men and women who have no intention of staying after the enjoyment factor wears off...kinda like overseas airlines where I fly...we still have seniors, but very few, and there is for sure no financial incentive to stick around, and even our seniors seem to enjoy the job,

been saying this for two decades now, and I've even had other pilots look at me like I've got 3 eyes and landed form Mars.. Pray they don't allow cabotage, or Emirates, Korean Air, and Singapore will wipe Delta, United, USAir, et al off the face of the earth

 

[SWA Bubba]

this is disgraceful.... but I can't just lay blame on Delta here, this is endemic in our industry... the level of service is at such a low that I expect better service at a DMV than when I travel in the back of a passenger plane on the vast majority of carriers.

I blame the over unionization of FAs, "Customer Service" Agents, and other personell who are employed by the airlines to deal with the public, and instead of putting on the best possible face for our employers, so many of them disregard the most basic needs of a person, such as their basic human dignity.

Delta's level of unionization notwithstanding, I find your remark above especially ironic when viewed with your pro-socialism remarks on the other thread. When we're as socialist as Europe's most left-leaning countries, everyone will be in a union, everyone will get paid no matter what, and no one will give a crap--service or otherwise.

Bubba

 

[filejw]

you're right, I'd forgotten about that, which makes it all the worse.... but having said this, the way DAL treats their FA's is de facto like they're a member of a union, this way they prevent them from voting one in..... it's 2 and a half, a dozen of the other...

Funny this ....from what I have been told this incident has zero to do with FA's but the contract workers who load wheelchair bound pax onto the aircraft. No matter you guys are on a roll, keep the FA bashing going you guys are good at it...

 

[HA25]

Delta's level of unionization notwithstanding, I find your remark above especially ironic when viewed with your pro-socialism remarks on the other thread. When we're as socialist as Europe's most left-leaning countries, everyone will be in a union, everyone will get paid no matter what, and no one will give a crap--service or otherwise.

Bubba

Europeans (I hate to say it) are simply better at unions than we are...the unions there (called trade unions) are more like guild.. they do a better job of policing their own than their management.. Here it's the opposite, a union seems to be the last one to protect the quality of who their company hires.. it's all about numbers and dues here, money, greed and power.. European trade unions actually vet their memebrship and the work ethic, professionalism and attitude towards the job and the customer are an order of magnitude better than it is here.

Cultural? maybe..

So do I believe that EVERYone should be in a union here in the USA? No... just those of us with professional licenses, education and a skill/standing that makes it so we need protection from the all mighty profit motive.

 

[HA25]

Funny this ....from what I have been told this incident has zero to do with FA's but the contract workers who load wheelchair bound pax onto the aircraft. No matter you guys are on a roll, keep the FA bashing going you guys are good at it...

who's call is it if they can a paying customer can swap seats in 1st with the guy? Contract worker?

who assigned the guy the last row in coach and boarded him last? A contract worker? So they farm out Red Coats now to 3rd party companies?