Interesting Blog on Netjets

[wacoflyr]

Now, go back to your mobile home in waco.

I don't live anywhere near there. Actually, I've just always had a thing for the Waco CTO taperwing.

 

[sshrae]

I don't live anywhere near there. Actually, I've just always had a thing for the Waco CTO taperwing.

I'm happy for you, now I'm off to the beach. adios.

 

[jpeace02]

The funny thing is I tried to contact management (of course if I went directly through my OS team I would probably get some contact quickly. Owners used to have a representative in the "Office of the Chairman" to field our complaints and problems. These people were called the "Owner's Ombudsmen". They are gone. Who knows where their emails go. I called the phone number for my "Ombudsman" and now just get a switchboard operator who since she did not know who to send the call to just took a message. I am actually waiting to see how long until I get a call. (Of course if it was an urgent or major issue I would go through my OS team or sales rep). I also used to get a random survey every 10+/- flights asking my opinion on everything from food to pilots to the FBO. I have not gotten a single survey since last summer -- and neither has any other owner I know. As I have posted before -- if you don't want to hear the answer don't ask the question. In the old days when I had an issue and called my Ombudsman I had answers and solutions within days. The facts were accurately researched. But that is when owners were job #1.

It's nice to hear some truth every once in a while on this site. Yes, I'm furloughed but you guys with NJA blinders on are annoying.

It's great we made money last quarter, but at what ultimate price? I have no idea if NJAowner is real or not but if this is a reflection of the current sentiment of owners.....

There's still a big question about the direction of the ship. Meanwhile Avantair is kicking the crap out of us in small aircraft. How does NJA operate in a 'pre-owned' aircraft market. Not saying we can't but it'd be real nice to see a plan.

 

[jonjuan]

Meanwhile Avantair is kicking the crap out of us in small aircraft. How does NJA operate in a 'pre-owned' aircraft market. Not saying we can't but it'd be real nice to see a plan.

Same way as flops The aircraft ain't getting any younger. No one is buying new airplanes.

 

[gutshotdraw]

No one is buying new airplanes.

Somebody is....


http://www.ainonline.com/news/singl...poised-for-double-digit-growth-in-2011-25121/

 

[netjetwife]

The funny thing is I tried to contact management (of course if I went directly through my OS team I would probably get some contact quickly. Owners used to have a representative in the "Office of the Chairman" to field our complaints and problems. These people were called the "Owner's Ombudsmen". They are gone. Who knows where their emails go. I called the phone number for my "Ombudsman" and now just get a switchboard operator who since she did not know who to send the call to just took a message. I am actually waiting to see how long until I get a call. (Of course if it was an urgent or major issue I would go through my OS team or sales rep). I also used to get a random survey every 10+/- flights asking my opinion on everything from food to pilots to the FBO. I have not gotten a single survey since last summer -- and neither has any other owner I know. As I have posted before -- if you don't want to hear the answer don't ask the question. In the old days when I had an issue and called my Ombudsman I had answers and solutions within days. The facts were accurately researched. But that is when owners were job #1.

'Owner, I fully support your decision to discuss your concerns with management. Client feedback is important and I think owners should feel free to send in the survey info without waiting to be asked. I hope they get back to you soon; it's the very least you deserve.

As always, I wish you and your family well.
NJW

 

[jppt2000]

Njaowner,

From our perspective, owner services is useless. Right now, everyone in the office is afraid to get fired and no one will say what needs to be said to Sokol. If you bring him bad news or disagree with him, it seems that you are now unemployed. Maybe not but that's what it looks like. Not that you should have to do this, but have you tried to email sokol directly?

Our perspective? As I've posted before, please speak for yourself.
You have no idea what really goes on behind the blackberry.

 

[jonjuan]

Somebody is....


http://www.ainonline.com/news/singl...poised-for-double-digit-growth-in-2011-25121/

Sorry, I meant in the U.S.

 

[gutshotdraw]

How's your Mandarin? Or Hindi?

 

[glasspilot]

<~~~~~ never interviewed at NetJets. Sorry to blow the "disgruntled and jealous" theroy.

 

[fly4funcrj]

Our perspective? As I've posted before, please speak for yourself.
You have no idea what really goes on behind the blackberry.

Not 100% of the time.. But I can and do visit upstairs. I have also seen PERSONALLY owner services cover up their mistakes. As of the past couple months, when the company drops the ball, an email goes directly to Sokol. So far, his response has been surprised. No I can't speak for everyone but you can speak for yourself as well. EVERY pilot I speak with shares the same opinion. We all have our opinions. Oh, I did work in the office for a bit I kinda have a clue..

 

[NJAowner]

Fly4crj -- as an owner, and based upon what I read this is the difference....

if the company made a mistake: RTS wanted to know about the mistake to make the owner feel wanted, appreciated and feel that it was an abnormality which would not happen again; new management wants to know about the mistake so that they could terminate the people involved.

Most owners have or do run business and realize mistakes happen. You correct them, apologize and learn from them so that the same mistake is not repeated. Everyone makes mistakes. And when are return for the mistake you are immediately offered a significant upgrade on a future flight -- all are happy. (Gee -- upgrade me from an Excel to a DA-2000 and that easily remedies a bunch). To me that sounds like old management. Under the new management, most employees are concerned with shifting blame or excusing their performance so that they retain their jobs. And the upgrade is not forthcoming -- you know it costs the company extra $$ which hits somebody's report.

Just my observation.

 

[jppt2000]

Not 100% of the time.. But I can and do visit upstairs. I have also seen PERSONALLY owner services cover up their mistakes. As of the past couple months, when the company drops the ball, an email goes directly to Sokol. So far, his response has been surprised. No I can't speak for everyone but you can speak for yourself as well. EVERY pilot I speak with shares the same opinion. We all have our opinions. Oh, I did work in the office for a bit I kinda have a clue..

One, two, maybe a dozen pilots, how can say the few instances you say you've seen are the norm?
I've personally seen them perform tremendously.
You appear to be on a mission to hurt or damage NJA.

 

[gunfyter]

NetJets always does this

One, two, maybe a dozen pilots, how can say the few instances you say you've seen are the norm?
I've personally seen them perform tremendously.
You appear to be on a mission to hurt or damage NJA.

Every day there are people behind the scenes making everything happen for us and our owners.... Handling issues we will never know existed because they are taken care of for us perfectly -- in most instances. When something doesn't go perfectly --- thats when you notice.

But i think its bad form to throw fellow employees under the bus on a public forum. its discusting actually.

 

[rajflyboy]

Not 100% of the time.. But I can and do visit upstairs. I have also seen PERSONALLY owner services cover up their mistakes. As of the past couple months, when the company drops the ball, an email goes directly to Sokol. So far, his response has been surprised. No I can't speak for everyone but you can speak for yourself as well. EVERY pilot I speak with shares the same opinion. We all have our opinions. Oh, I did work in the office for a bit I kinda have a clue..

Thats been going on forever. Not just under the DS watchdog program.