HA25
Tokyo Tokyo!
- Joined
- Dec 16, 2001
- Posts
- 3,643
My friend forwarded this to me regarding an email he sent Midwest Express after I told him of their plan to farm out more flying to RAH. His email to them is at the bottom, their response, right below.
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Response (Midwest Airlines) - 05/30/2009 09:26 PM
Dear Mr. XXXXXXX,
Thank you for contacting Midwest Airlines Online Customer Service.
We are sorry to hear that you are considering not flying on Midwest Airlines in the future due to our agreement with Republic Airways. We appreciate the opportunity to explain our agreement further.
First, our agreement with Republic is not new. Last September, Republic agreed to provide Midwest Airlines with needed capital and we agreed to hire Republic to operate many of our routes under the Midwest Connect banner. Those flights have been successfully operated by Republic, using their Embraer 170 jets. These are full sized aircraft which are extremely fuel efficient. This change in aircraft type was due in part to the worsening fuel costs and economic climate that all airlines were and are experiencing.
At that time, Midwest Airlines agreed to begin the process of adding the Embraer aircraft to our operating certificate. Until that process was completed, we were not allowed to use our own crews. Once the process was completed, we would be able to re-hire many of our furloughed pilots and flight attendants to operate the Republic aircraft but only if they agreed to renegotiate their contracts. In March, 2009, it was announced that Midwest Airlines was suspending its application to add the Embraer aircraft to its certificate after the unions refusal to negotiate.
Lastly, the article you read recently was about the addition of 2 Embraer 190's which will have the ability to reach the West Coast nonstop. These aircraft are also full sized jets with excellent fuel efficiency. They are not "Regional Jets".
The designation of "Regional Airline" is based on many factors including number of employees, number of flights, number of passengers and amount of revenue. It does not define how much their pilots are paid. Rather, pilots salaries are more likely to be based on the type of aircraft they fly and the number of hours they have accrued on that type of aircraft.
We are committed to providing our customers with “the best care in the air” and on the ground. Our employees work hard to provide that quality service and our commitment to continuing that is not changing. The changes we have had to make are some of the many ways we are adapting to the current economic situation. We hope you can appreciate our commitment to the success of Midwest Airlines for our customers and employees.
Your loyal support is very important to us. We hope that you continue to choose us for your travel needs for many years to come.
Sincerely,
Linda
Customer Service
Midwest Airlines
Customer (Jon XXXXXXX) - 05/21/2009 08:11 PM
I just read a wsj article that says you're going to be farming out flying to a company called republic airlines.. they're a "regional" airline, one of those that pays their pilots $20000/yr..
what are you thinking? you've just lost a customer.
Auto-Response - 05/21/2009 08:11 PM
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Response (Midwest Airlines) - 05/30/2009 09:26 PM
Dear Mr. XXXXXXX,
Thank you for contacting Midwest Airlines Online Customer Service.
We are sorry to hear that you are considering not flying on Midwest Airlines in the future due to our agreement with Republic Airways. We appreciate the opportunity to explain our agreement further.
First, our agreement with Republic is not new. Last September, Republic agreed to provide Midwest Airlines with needed capital and we agreed to hire Republic to operate many of our routes under the Midwest Connect banner. Those flights have been successfully operated by Republic, using their Embraer 170 jets. These are full sized aircraft which are extremely fuel efficient. This change in aircraft type was due in part to the worsening fuel costs and economic climate that all airlines were and are experiencing.
At that time, Midwest Airlines agreed to begin the process of adding the Embraer aircraft to our operating certificate. Until that process was completed, we were not allowed to use our own crews. Once the process was completed, we would be able to re-hire many of our furloughed pilots and flight attendants to operate the Republic aircraft but only if they agreed to renegotiate their contracts. In March, 2009, it was announced that Midwest Airlines was suspending its application to add the Embraer aircraft to its certificate after the unions refusal to negotiate.
Lastly, the article you read recently was about the addition of 2 Embraer 190's which will have the ability to reach the West Coast nonstop. These aircraft are also full sized jets with excellent fuel efficiency. They are not "Regional Jets".
The designation of "Regional Airline" is based on many factors including number of employees, number of flights, number of passengers and amount of revenue. It does not define how much their pilots are paid. Rather, pilots salaries are more likely to be based on the type of aircraft they fly and the number of hours they have accrued on that type of aircraft.
We are committed to providing our customers with “the best care in the air” and on the ground. Our employees work hard to provide that quality service and our commitment to continuing that is not changing. The changes we have had to make are some of the many ways we are adapting to the current economic situation. We hope you can appreciate our commitment to the success of Midwest Airlines for our customers and employees.
Your loyal support is very important to us. We hope that you continue to choose us for your travel needs for many years to come.
Sincerely,
Linda
Customer Service
Midwest Airlines
Customer (Jon XXXXXXX) - 05/21/2009 08:11 PM
I just read a wsj article that says you're going to be farming out flying to a company called republic airlines.. they're a "regional" airline, one of those that pays their pilots $20000/yr..
what are you thinking? you've just lost a customer.
Auto-Response - 05/21/2009 08:11 PM
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