Fractionals and military

[SIG600]

With the plethora of experience that the fractionals have to choose from these days... how competitive is a 2-3000 hour military (fighter) guy against dudes with 5000+ hours and 121 experience, and how are they with reservists and managing the time they need to commit to their "other" job?

 

[J D]

As long as you meet the mins you should be fine. I just interviewed at CS and the focus there was on customer service vice how many hours I had. I can't tell you how times it was pointed out to me during the interview that fracs are a lot different then 121. They seemed to be looking more at people skills then how many hours you have. I also was given the impression that they are very military friendly. Friends at NJ tell me the same thing.

 

[Whale Rider]

At XOJet time and experience is important. However, Military or not, "People Skills" are HUGE! Its something you're born with and can't be taught.

Good Luck on your quest. :beer:

 

[J D]

Whale rider is right, I didn't mean to imply that experience and flight time didn't matter, it does. But the inter-personal skills are huge part of what they are looking for.

 

[skyward80]

Woah guys! He did say he was a fighter guy... words like "inter-personal"... well, it's just too many syllables. Just kidding, SIG! Couldn't resist.

One of the guys in my unit used to work at NJA a few years ago and said they were very pro-military.

Good luck on your job search!

Skyward80 (<----tanker trash)

 

[HotelMonkey]

NJA is very pro-military. Best of luck.

 

[RNObased]

At XOJet time and experience is important. However, Military or not, "People Skills" are HUGE! Its something you're born with and can't be taught.

Good Luck on your quest. :beer:

I beg to differ, so you can't learn how to give good customer service??? Or how to speak with a CEO???? Or how to double check the catering order to make sure it is right??? That is a big brush you are painting with. This stuff can be learned, like flying a aircraft can be learn, it isn't something you are born with.

 

[clydefastly]

I beg to differ, so you can't learn how to give good customer service??? Or how to speak with a CEO???? Or how to double check the catering order to make sure it is right??? That is a big brush you are painting with. This stuff can be learned, like flying a aircraft can be learn, it isn't something you are born with.

People can learn how to properly interact with a passenger, or follow company procedures, but not all of the folks out there have an enjoyable personality. Some people don't know how to excercise discretion. Unfortunately some people in our industry are not willing or able to give the type of service that is expected.
All of the fracs seem to be focusing on hiring people that have "customer service experience". With many high time, experienced pilots looking for new jobs, the fracs can be extremely picky.
I agree with Whale Rider.Personality, people skills, whatever you want to call it is now the competitive edge that most flight operations are looking for.
A positive attitude can take you a long way.
Good luck to all who are going through hard times!!!!

 

[Whale Rider]

I beg to differ, so you can't learn how to give good customer service??? Or how to speak with a CEO???? Or how to double check the catering order to make sure it is right??? That is a big brush you are painting with. This stuff can be learned, like flying a aircraft can be learn, it isn't something you are born with.

You sound like someone who shouldn't quit thier day job. I feel sorry for you if you work in corporate.

 

[Semore Butts]

Sorry Whale... Don't agree

When I was doin NVG's in the UH-60 I didn't know jack about customer service.

I've been in the VIP business since 1995. I've learned from some incredibly good people regarding customer service.

In fact, recently, we've had to put emphasis on our new aviator training because of an influx of M.I. (military Intellegence) pilots.

They have been flying "Gray" airplanes full of radios. They have limited knowledge of VIP flying.

They are very trainable and do just fine.

I would think this would apply to fighter guys as well?

They only have 1 emergency procedure that they have to know. (Eject!) (Sorry couldn't resist hahahaha)

But given the opportunity, they generally do just fine.

 

[RNObased]

You sound like someone who shouldn't quit thier day job. I feel sorry for you if you work in corporate.

You feel sorry for me??? Wow, I feel sorry for you. Anyone that thinks that people can't learn a new skill, has a very narrow minded view of the world. Or take themselve just a little too seriously.

Customer service is nothing "you are born with" it isn't the ability to to run a fast time in the 100 meter dash or the ability to hit a curve ball.

Also thanks for the advice about not quitting my day job, I won't. It is one of the best gigs in aviation and I saw the potential many years ago.

 

[Whale Rider]

You feel sorry for me??? Wow, I feel sorry for you. Anyone that thinks that people can't learn a new skill, has a very narrow minded view of the world. Or take themselve just a little too seriously.

Customer service is nothing "you are born with" it isn't the ability to to run a fast time in the 100 meter dash or the ability to hit a curve ball.

Also thanks for the advice about not quitting my day job, I won't. It is one of the best gigs in aviation and I saw the potential many years ago.

Don't know what dream world your living in. But Customer service is something you're born with. Not everyone has customer service skills no matter how much training you give them. Glad you like your job, with your attitude you'll need it. Feel so sorry for you. :bomb:

BTW who do you work for? Bet you don't have the guts to post it. :laugh:

 

[Jafo73]

Don't know what dream world your living in. But Customer service is something you're born with. Not everyone has customer service skills no matter how much training you give them. Glad you like your job, with your attitude you'll need it. Feel so sorry for you. :bomb:

BTW who do you work for? Bet you don't have the guts to post it. :laugh:

I disagree. Having been on both sides (in the operations center and as a pilot) at a Fractional, someone with the desire can be taught customer service, and to the same degree, most customer service reps don't and won't understand the flying side.

 

[Whale Rider]

I disagree. Having been on both sides (in the operations center and as a pilot) at a Fractional, someone with the desire can be taught customer service, and to the same degree, most customer service reps don't and won't understand the flying side.

Yes I agree, With the desire. but what happens when the pilot doesn't have the desire and just wants to fly the plane? What do you say to that? I've been in corporate 8 years, I too have experience.

 

[CA1900]

BTW who do you work for? Bet you don't have the guts to post it. :laugh:

I can't believe you're so thick that you haven't figured out who RNObased works for...

 

[RNObased]

Don't know what dream world your living in. But Customer service is something you're born with. Not everyone has customer service skills no matter how much training you give them. Glad you like your job, with your attitude you'll need it. Feel so sorry for you. :bomb:

BTW who do you work for? Bet you don't have the guts to post it. :laugh:

Hmmm.... Well now that we feel sorry for each other.

I will get down to business, I have plenty of guts not that it matters to you. My attitude is fine thanks for checking and if you had been paying attention the last several years you would know that I'm a long time capt at NJA. Take all the shots you want, what you say doesn't really matter to me in the least.

You have your opionion and obviously nothing in this world will ever change that or make you think that there is maybe another way to do things.

Now the question, big talking corportate dude is who do you work for????? Now I bet there will be nothing but crickets.

 

[Whale Rider]

I can't believe you're so thick that you haven't figured out who RNObased works for...

Thanks you sir you are very very smart! I guess I didn't figure it out.

 

[Whale Rider]

When I was doin NVG's in the UH-60 I didn't know jack about customer service.

I've been in the VIP business since 1995. I've learned from some incredibly good people regarding customer service.

In fact, recently, we've had to put emphasis on our new aviator training because of an influx of M.I. (military Intellegence) pilots.

They have been flying "Gray" airplanes full of radios. They have limited knowledge of VIP flying.

They are very trainable and do just fine.

I would think this would apply to fighter guys as well?

They only have 1 emergency procedure that they have to know. (Eject!) (Sorry couldn't resist hahahaha)

But given the opportunity, they generally do just fine.

Ha?

 

[Whale Rider]

Hmmm.... Well now that we feel sorry for each other.

I will get down to business, I have plenty of guts not that it matters to you. My attitude is fine thanks for checking and if you had been paying attention the last several years you would know that I'm a long time capt at NJA. Take all the shots you want, what you say doesn't really matter to me in the least.

You have your opionion and obviously nothing in this world will ever change that or make you think that there is maybe another way to do things.

Now the question, big talking corportate dude is who do you work for????? Now I bet there will be nothing but crickets.

Thanks for countering everything I've put down. I 've done enough to expose your insecurities. There is always another and better way of doing things. Its no secret I'm a Captain at XOJet. I really don't care what you've said here in this thread. As I said earlier on Reply#3. At XOJet customer service is HUGE! We know the pilots coming to interview here have the aviation skills to do the job. But we are also looking at the personalities that fit the mold for customer service. Unfortunately not everyone fits this or aviation skills or both. Just like if someone didn't do good on a sim ride or oral. Most likely they won't get picked as with any company. This is very simple. The pilots we've hired have been some of the best I've seen in my 17 year career. So what I'm telling you does work. Take it for what its worth, but, for us, it works! Our pax rave over it. So you can go on and on about this, but first hand, it works. No Crickets required. So long Captain!

 

[RNObased]

Thanks for countering everything I've put down. I 've done enough to expose your insecurities. There is always another and better way of doing things. Its no secret I'm a Captain at XOJet. I really don't care what you've said here in this thread. As I said earlier on Reply#3. At XOJet customer service is HUGE! We know the pilots coming to interview here have the aviation skills to do the job. But we are also looking at the personalities that fit the mold for customer service. Unfortunately not everyone fits this or aviation skills or both. Just like if someone didn't do good on a sim ride or oral. Most likely they won't get picked as with any company. This is very simple. The pilots we've hired have been some of the best I've seen in my 17 year career. So what I'm telling you does work. Take it for what its worth, but, for us, it works! Our pax rave over it. So you can go on and on about this, but first hand, it works. No Crickets required. So long Captain!

You are truely one of the weirdest people I have ever encountered on this web site. You feel the need to point out how great you are at every turn and point out what you call my insecurities. I'm fine BTW.

Good to you and XOJet I'm sure you two are a match made in heaven. I'm done with you and your overworked ego.