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PHL Operations
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BoilerUP
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B-J-J Fighter
Royce Gracie in Action
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LowlyPropCapt
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CaptainChris77
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----- Original Message ----- From:
To:
Cc:
Sent: April 06, 2007 11:49 AM
Subject: CS issue at PHL
This is in reference to flight ...., PHL-... on April 5, 2007. Scheduled departure ..40 local.
The inbound aircraft arrived at the gate at approximately ..00 local time. The inbound crew advised us that there were feces spattered in the lavatory and that they had requested a lavatory service, interior and exterior. I inspected the lav and determined we could not depart with it in that condition. Initially, we elected to hold off boarding until the issue was resolved. We repeated the request for lavatory service to operations via radio at approximately ..10, stating that we would be unable to depart until the interior of the lav was cleaned.
At approximately ..20, with no activity and after additional calls to op's, we elected to board the aircraft, but reiterated that we were unable to depart with the lav in that condition. I then went outside the aircraft to attempt to locate ground service personnel. I located a lav service truck, but it was vacant. I spoke to a supervisor who was assisting with baggage loading. He appeared concerned and made a radio call. I then went inside the terminal in an attempt to locate cleaning supplies in order to take care of the lav myself, but was unsuccessful in locating the necessary supplies. The gate agent was very helpful in this regard, but nobody else to whom we spoke registered any level of concern.
I returned to the aircraft at approximately ..30, in time to see the previously mentioned lav service truck drive away. I again called op's to have the lav service truck return and complete the job, but was advised he had gone to a distant gate and was busy.
At approximately ..35 I contacted SOC and advised them of what was happening (or actually what was NOT happening) and that we were unable to depart until the lav was cleaned. I asked the dispatcher to call the station to either get someone out to take care of the lav or to bring me some supplies so I could do it myself. At approximately ..45 I made an announcement to the passengers that we were awaiting necessary ground service and were unable to depart.
At approximately ..50 I headed up the jetway to look for someone wearing a tie. About halfway up I met a very annoyed looking ramp worker coming down with a can of spray cleaner in his hand. He went to the lav and returned about two minutes later saying it was done. We commenced the pushback at ..00. We reported the off time as ..00 and stated the delay was due to lav service.
Upon arrival in ..., the flight attendant reported that the lav had not been cleaned. Inspection revealed that spray cleaner had been applied to some surfaces in the lavatory, but no attempt whatsoever was made to remove the feces from those surfaces.
Furthermore, I called SOC and asked how the delay was coded. I was told it was coded to ATC and downline delay. A bald faced lie, since the aircraft arrived at the gate in PHL 40 minutes prior to scheduled departure and we made the decision to delay boarding 30 minutes prior to scheduled departure
As you can probably tell frome the above dissertation, I am incensed at the events described. This is an inexcuseable and deliberate failure on the part of the PHL station to properly execute their responsibilities; the result of which was a 20 minute delay (the reason for which they lied about in an attempt to cover it up) and the presentation to our customers of an airplane spattered with human feces.
This is not the image we wish to present.
Sincerely,
To:
Cc:
Sent: April 06, 2007 11:49 AM
Subject: CS issue at PHL
This is in reference to flight ...., PHL-... on April 5, 2007. Scheduled departure ..40 local.
The inbound aircraft arrived at the gate at approximately ..00 local time. The inbound crew advised us that there were feces spattered in the lavatory and that they had requested a lavatory service, interior and exterior. I inspected the lav and determined we could not depart with it in that condition. Initially, we elected to hold off boarding until the issue was resolved. We repeated the request for lavatory service to operations via radio at approximately ..10, stating that we would be unable to depart until the interior of the lav was cleaned.
At approximately ..20, with no activity and after additional calls to op's, we elected to board the aircraft, but reiterated that we were unable to depart with the lav in that condition. I then went outside the aircraft to attempt to locate ground service personnel. I located a lav service truck, but it was vacant. I spoke to a supervisor who was assisting with baggage loading. He appeared concerned and made a radio call. I then went inside the terminal in an attempt to locate cleaning supplies in order to take care of the lav myself, but was unsuccessful in locating the necessary supplies. The gate agent was very helpful in this regard, but nobody else to whom we spoke registered any level of concern.
I returned to the aircraft at approximately ..30, in time to see the previously mentioned lav service truck drive away. I again called op's to have the lav service truck return and complete the job, but was advised he had gone to a distant gate and was busy.
At approximately ..35 I contacted SOC and advised them of what was happening (or actually what was NOT happening) and that we were unable to depart until the lav was cleaned. I asked the dispatcher to call the station to either get someone out to take care of the lav or to bring me some supplies so I could do it myself. At approximately ..45 I made an announcement to the passengers that we were awaiting necessary ground service and were unable to depart.
At approximately ..50 I headed up the jetway to look for someone wearing a tie. About halfway up I met a very annoyed looking ramp worker coming down with a can of spray cleaner in his hand. He went to the lav and returned about two minutes later saying it was done. We commenced the pushback at ..00. We reported the off time as ..00 and stated the delay was due to lav service.
Upon arrival in ..., the flight attendant reported that the lav had not been cleaned. Inspection revealed that spray cleaner had been applied to some surfaces in the lavatory, but no attempt whatsoever was made to remove the feces from those surfaces.
Furthermore, I called SOC and asked how the delay was coded. I was told it was coded to ATC and downline delay. A bald faced lie, since the aircraft arrived at the gate in PHL 40 minutes prior to scheduled departure and we made the decision to delay boarding 30 minutes prior to scheduled departure
As you can probably tell frome the above dissertation, I am incensed at the events described. This is an inexcuseable and deliberate failure on the part of the PHL station to properly execute their responsibilities; the result of which was a 20 minute delay (the reason for which they lied about in an attempt to cover it up) and the presentation to our customers of an airplane spattered with human feces.
This is not the image we wish to present.
Sincerely,
DiverDriver
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Drill Sgt. Dad
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bizzum
Well-known member
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- Feb 24, 2005
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Thats because they are part of the prison work release program. The state pays USair 3 grand per person to hire them. It is a good thing the TSA hassles us crew members because we are the real problem....
Crabs in a barrel. One reaches the top and another pulls him down. People making an effort to do good and you pull them down. Nice. What a tool.
BoilerUP
Citation style...
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- Nov 11, 2003
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- 5,311
Ever missed your commute home because it took 10 minutes to get parked? I have.
Ever had to flag down a catering truck because the previous 5 calls to Ops went unanswered? I have.
Ever arrived 10 minutes early, had a 30 minute turn, and left 10 minutes late because nobody was around to load your carry-on bags? I have.
Ever have a pushback crew walk away and disappear because you were told to hold the push because there is an airplane behind you? I have.
Ever watch a CHQ 145 taxiing toward spot 13 almost get hit because a tug driver ignored his wingwalker that was desperately jumping up and down making an X push an airplane right in front of it? I have.
Ever wondered how much $$$ in fuel, engine, APU, airframe, mx and crew costs are wasted daily because you can't get parked? I have.
There has been positive progress on the F gates ramp, and I *do* thank those I see busting their humps to get us out in a quick turn or leave early. That said, I was a ramper for 14 months in college and I know how much it sucks in the winter and summer, and I'm not gonna pat anybody on the back back for simply doing their friggin job. If you want a Coke or a bottle of water that's fine, we're all in this together...but please don't run off to watch the Phillies game at the JetRock and make a bunch of people miss their connections, alright?
Ever had to flag down a catering truck because the previous 5 calls to Ops went unanswered? I have.
Ever arrived 10 minutes early, had a 30 minute turn, and left 10 minutes late because nobody was around to load your carry-on bags? I have.
Ever have a pushback crew walk away and disappear because you were told to hold the push because there is an airplane behind you? I have.
Ever watch a CHQ 145 taxiing toward spot 13 almost get hit because a tug driver ignored his wingwalker that was desperately jumping up and down making an X push an airplane right in front of it? I have.
Ever wondered how much $$$ in fuel, engine, APU, airframe, mx and crew costs are wasted daily because you can't get parked? I have.
There has been positive progress on the F gates ramp, and I *do* thank those I see busting their humps to get us out in a quick turn or leave early. That said, I was a ramper for 14 months in college and I know how much it sucks in the winter and summer, and I'm not gonna pat anybody on the back back for simply doing their friggin job. If you want a Coke or a bottle of water that's fine, we're all in this together...but please don't run off to watch the Phillies game at the JetRock and make a bunch of people miss their connections, alright?
bizzum
Well-known member
- Joined
- Feb 24, 2005
- Posts
- 240
Sounds like a typical day in PHL.........
bizzum
Well-known member
- Joined
- Feb 24, 2005
- Posts
- 240
If we only had to wait 2 mins in PHL for a gate, no one would be complaining. It's the fact that we wait 10+ mins, after we are already late, and the pax miss thier connections. And Boilers comment about watching the game inside is exactly how it is. If the Phillies, 76ers, or Eagles are playing, forget about getting rampers. They are all in their break room watching the TV. There is nothing cheap about it, its how PHL runs.
Out of your next few trips there, seriously notice how long it takes to pull into a gate. Sometimes 2 minutes seems like 10. Im not saying its perfect, but where is? Yeah, the sports thing is a cheap shot. Most of the dudes in the hood hate baseball, and the Sixers nowdays for that matter.
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