homerjdispatch
Gods gift to dispatch
- Joined
- Jul 21, 2003
- Posts
- 1,250
The stupidest thing I've ever heard of, I know you have to do it, we've done it at ASA from DFW to the west coast b/4 and so has Jetblue on a trans con, but still not fair to the pax. We are after all about customer service. Maybe if you can't sell a full plane then you shouldn't in the winter.
I agree that it's not fair to the passengers, but neither is leaving them behind because our "major partner" thinks its better to put RJ's on the city pair. Its not like we do it on every leg. Most of the time its not an issue.
Each flight is looked at on a case by case basis. I only know of 2 times we have had to fuel stop YYZ-SLC since we started the service. Both times, we thought it was better customer service by fuel stopping, than bumping passengers.