So, I just wanna re-cap this... Flight 504 from FLL-EWR diverts to Bradley, and people are stuck on the plane for 7 hours due to weather and extenuating circumstances (even at a JB station)... Let's assume the Captain and crew do everything to get fuel, food, buses, etc., to the airplane, but nothing materializes... Then this poor Captain is brought to Forest Hills to give an interview for a podcast/video which is then disseminated to all of JB? I'm just trying to piece this all together..
That's exactly what has happened.
The suits are covering their butts because they didn't prepare properly for that storm, they haven't devoted the resources they need to deal with situations like this, and they STILL have monumentally POOR planning when it comes to diversions and contingencies.
But, in true jetblue fashion, it was the pilot's lack of teamwork that was the real problem.
So, he was summoned to establish that fact and preserve the illusion that is jetblue.