I vote no. Though this is merely my opinion, I form it through statements like this:
The problem with the major airlines, Delta in particular, is that they try to be "everything to everybody".
The the fluff in the Delta.com press release about customer choice shows that they still don't get it.
Customers want cheap seats to places they want to go. They don't need a "digital flying experience" nor a "harmonious expression of individuality". Until the airlines realize they're selling seats and not ideals, they're doomed.
If they really wanted to succeed at this they should have copied AirTran.
What do you all think?
"It’s our goal to make flying the way it used to be – fun, exciting, interesting or simply relaxing – whatever the customer is looking for that day," said John Selvaggio, president of Song and a 30-year veteran of the airline industry. "We’re introducing choices back into the experience. And, we’re going to ask customers to vote products and service on or off the aircraft. So, when we say ‘the choice is truly yours,’ we mean it."
The problem with the major airlines, Delta in particular, is that they try to be "everything to everybody".
The the fluff in the Delta.com press release about customer choice shows that they still don't get it.
Customers want cheap seats to places they want to go. They don't need a "digital flying experience" nor a "harmonious expression of individuality". Until the airlines realize they're selling seats and not ideals, they're doomed.
If they really wanted to succeed at this they should have copied AirTran.
What do you all think?