I remember one particular recurrent where we viewed gruesome pictures and listened to passenger / crew accounts of the U.S. Air jet that landed on the Skywest Metroliner at LAX.
There were some interesting facts that came out of this crash. Some of this information was gathered from surviving passengers and crew members. Other parts were gathered from the position of bodies at the overwing exit.
According to FA and passenger accounts, the left side, forward exit of the aircraft was blocked due to fire. Apparently, this included the Overwing Exit on the left side of the aircraft as well. Further, the forward exit aircraft right was able to be used, but the airplane was at such an attitude that is was difficult to get out - but the passengers could.
As the FAs were yelling to the passengers to come to the forward exit, the passengers were not listening. Two passengers at the overwing exit (males) got into a fist fight over "who" would open the exit. In the mean time, passengers were panicking, not listening to the FAs, and clogged up the overwing exit. An FA in the front of the plane decided to leave her post and try to get the passengers out by getting them to come to the front exit. She was trampled and killed by the passengers.
I cannot remember the exact number of passengers that were found at the overwing exit, but I think it was about 15-16, all in a pile. Had those two passengers not fought over which would open the exit, more people would have lived. I saw the pictures of the charred bodies - they were horrific.
My point in all this? People do not listen - even when in an emergency.
When I was an FA, I had to brief exit row passengers on every flight. I would get all of their attention, explain the exit row criteria, tell them what to do in case of an emergency, and then ask "each" of them for a "verbal confirmation" that they understood what I told them.
It was interesting how many "nods" I would get, to which my response was "a verbal confirmation please." That was sometimes my clue of someone that did not speak English or someone that had no business sitting there. You would also be interested to know that I had passengers with canes, broken legs, small children, etc., that would insist on sitting there. They did not get the meaning of "get people out in an emergency." Of course they were reseated, but it was always a fight.
I could go on about this topic, but it is past my bed time!
Kathy