The company I have worked for for the past nine years purhased a quarter share of a Hawker to supplement our in-house fleet. Netjet's first trip for our CEO was a pick-up at the Executive Terminal in LAS.
The crew mistakingly went to Signature resulting in a 40 minute delay for the boss, while they figured out the error. Upon their arrival to the correct FBO, I personaly greeted the crew and read on their Trip Sheet that the pick-up was in fact The Executive Terminal. I guess Netjet's is used to always going to Signature.
While mistakes do happen, I was amazed at the atitude of the flight crew. With their union pins on their uniform, they did not seem at all concerned about the fact that the CEO of a Fortune 50 Corp was delayed for 40 minutes. By they way. they figured out only after a call from Disptach that they were at the wrong FBO. After taxing to the other side of the field, the crew did not even have the courtesy to acknoledge the mistake and seemed to make little effort to ensure a quick turn . The so-called PIC did not even ask our CEO if there was anything they could get him while he waited on the airplane while they sorted things out.
If this is the culture of Netjet crews, I for the life of me can not understand how owners tolerate this atitude. Has Netjets gotten too big? I sure do hope that this was an isolated experience.
I would be interested to hear from other Netjet pilots.
The crew mistakingly went to Signature resulting in a 40 minute delay for the boss, while they figured out the error. Upon their arrival to the correct FBO, I personaly greeted the crew and read on their Trip Sheet that the pick-up was in fact The Executive Terminal. I guess Netjet's is used to always going to Signature.
While mistakes do happen, I was amazed at the atitude of the flight crew. With their union pins on their uniform, they did not seem at all concerned about the fact that the CEO of a Fortune 50 Corp was delayed for 40 minutes. By they way. they figured out only after a call from Disptach that they were at the wrong FBO. After taxing to the other side of the field, the crew did not even have the courtesy to acknoledge the mistake and seemed to make little effort to ensure a quick turn . The so-called PIC did not even ask our CEO if there was anything they could get him while he waited on the airplane while they sorted things out.
If this is the culture of Netjet crews, I for the life of me can not understand how owners tolerate this atitude. Has Netjets gotten too big? I sure do hope that this was an isolated experience.
I would be interested to hear from other Netjet pilots.