In spite of this mess, some USAirways empoyees continued to do their jobs well. I ended up in PHL Saturday night after flying a charter to PVR and back. Rather than go to the hotel, I went to the gate of the next USAirways flight to Charlotte, where I hoped to join a family reunion. At the gate, I found one gate agent, a line of frustrated passengers, about 25 standby pax (many were non-revs), and two other pilots looking for a JS.
This gate agent processed every pax, boarded the pax, patiently answered all questions, politely printed boarding passes when pax showed up at the gate without one, and managed to get all the standbys on the flight.
The pilots were friendly when I checked in with them, offering to try to store my bag if I couldn't find room for it, even though the cockpit was full with a company pilot in the JS. I didn't know about the baggage fiasco, and only now understand his comment of "whatever you do, don't check your bag."
The flight attendants smiled and were polite. I was excitedly calling my wife, telling her I was on the flight and was told by an FA to "get off the phone!" I turned around to see him smiling at me, and he said, "just kidding."
Anyway, all the USAirways employees I came in contact did a good job. I can understand their frustration. I'm in the same boat with my airline. I know this is rambling, but I just want to thank the USAirways employees who got me to my family on Christmas. Those who did the job well did it for the satisfaction of doing a job well. Certainly not for the inept management, or the decimated paycheck.
Like them, I'll continue to go to work and do the job to the best of my abilities. I'm going to savor greeting the pax and thanking them for flying my airline. I love this job, and don't know how much longer I'm going to have it. I'm sure that is the feeling of many of the USAirways employees...