Did you fill out a previous application? If so, and it is up on the application page, you should be able to fill out that one. Mine had both First Officer and Second Officer, the time page just transfered over and there was minimal changes. The S/O had the flight time supp. on it. If you cant get it resolved, make sure your resume is uploaded and hopefully they go on that and send you a supp. There are others in your situation. No one can explain why. If your application says "active" your in good shape (vs. "on file") If you can't work it out this time, there is always next time, just hope thats not the case. Good luck!