United's service at core of its problems

[beytzim]

Passengers don't give a rat's ass if an airplane is 14 or 15 minutes. They Don't like being an hour late and missing their connection and then having the rude, unsympathetic and arrogant CSRs tell em some bogus excuse like its the weather when it's a beautiful day outside.

People like myself hate flying United. Their service DOES suck and until they change their snotty ways, many of us will fly other airlines.

Hopefully, this Ch.11 thing will sober them up a bit, and snap them back into reality - that includes the pilots!

 

[trainerjet]

And this from a guy who thinks flying celebrities, CEOs and the beautiful people in his shiny jet is where it's at.

 

[Ty Webb]

I don't like to bash United, but I learned a long time ago not to mention the name of United Airlines at the dinner table when visiting family in IL and WI. It was like saying a dirty word . . . . . Many people in the Chicago area had come to hate riding UAL, and it is going to take a lot of work to change that perception.

That's why I knew Avolar was a truly stupid idea- most corporate customers have their own airplanes so that they don't have to deal with the airlines, so UAL saying that their name would bring them business from corporate clients told me that they didn't have a frigging clue about how they were perceived by corporate travelers.

Anyway, they can probably turn it around, but I don't think most of the employees have any idea of how painful it is going to be to be for the next few years.

 

[P3-Adub]

Canyonblue,

Naw, I get what you are saying. I also get what others are saying about customer service ! I think that there is change taking place as we speak, just hope that the bow is not below the water line too much to save her ! New management, more comptetive employee costs coming soon, old planes parked, cost cuts aplenty, fewer employees, and sounds like a new model for domestic and international operations. Live for tomorrow and not yesterday folks ! Wish I was there to say thanks to all of our wonderful passengers for sticking with us !

Change or die people keep chanting on these boards, that is what is happening, with a little assistance from the judge. My prediction is that UAL will survive and will be considered a great career option once again !

Happy Holidays !