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UAX Letter to UAL Pilots over jumpseat dispute.

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Flyerdan

Well-known member
Joined
Dec 23, 2007
Posts
231
Got this in my mailbox this morning and am instructed to distribute it to all UAL pilots catching a ride to work. I hope this gets corrected before it gets ugly.

"

Important Letter to United Pilots


June 30, 2008

To United Airlines pilots:

On behalf of the Jumpseat Committees representing all of the carriers flying as United Express, welcome aboard. Unfortunately, this letter has been provided to you because you will likely be affected by a difficult decision, reluctantly arrived at by the United Express (UAX) pilots. Over the last couple of years, United Airlines (UAL) has made changes to the gate jumpseating and priority software programs. Several of these changes have adversely affected not only the UAX pilots, but also the UAL pilots, as well. There is widespread confusion and frustration amongst many of the pilots regarding how the gate computer sorts priorities for jumpseat requests. Based upon the UAX agreement tables, jumpseat requests on UAX flights are supposed to be processed like this:

1. On their own flights, UAX pilots are sorted first, in order of their seniority.
2. UAL pilots and “other” UAX pilots are sorted next, in order of their check-in.
3. Non UAL/UAX pilots (“offline pilots”) are then sorted, in order of their check-in.

HOWEVER, the current software being used by UAL does NOT sort jumpseat requests in this order. Instead, all jumpseat requests are sorted as if the flight were a mainline UAL flight. This means that UAX pilots are being bumped by UAL pilots on their own UAX flights. The computer software also sorts some UAX pilots as if they were offline pilots, even on their own flights. Despite nine (9) months of repeated appeals to UAL management, and despite the fact that a minor software change would solve this issue (simply change the computers to recognize the carriers’ flight number) UAX carriers have recently been told that UAL will not fix this blatant degradation of our jumpseat agreements because to do so would not generate revenue for UAL. This position is untenable.

We have now sent a detailed letter to UALPA’s MEC, addressing these very important issues, and we have provided UALPA with specific examples of where UAL has made non-revenue generating changes to the gate software. The UAX pilots have respectfully requested that the gate jumpseat software be fixed within thirty (30) days. Regrettably, if UAL does not fix the jumpseat software within thirty (30) days, UAX pilots will be left with no other choice but to deny all UAL pilots any requests for the jumpseat, regardless of aircraft tail-colors beginning 07/31/08.

On behalf of all UAX pilots, we sincerely hope that we will not be forced to deny any UAL pilot a ride, as we are mindful of the fact that many UAL pilots will be negatively impacted. To that end, we are simply asking that you immediately call or email your MEC to let them know how important your UAX commute is, and to help us all obtain a fair and just resolution. Thank you for your professionalism and active cooperation.

Signed, the pilots of:

Chautauqua Airlines
Colgan Airlines
Go Jets Airlines
Mesa Air Group
Shuttle America
SkyWest Airlines
"
 
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Jumpseat wars are a lose/lose situation. Don't deny somebody a ride to work cause the system is broken. Couldn't a simple memo to gate agents detailing the above solve the issue? Couldn't the pilots solve this themselves without the agents by having all those that show up resolve the boarding priority amongst themselves.
 
It boggles the mind how unfair this is to UAX pilots. In addition to that, the software in its current state will assign UAX pilots from one airline higher priority than another. (Example, a Chautauqua would have higher priority on a SkyWest flight than a SkyWest pilot.) Let's hope this gets fixed, and soon. (And I say this as a concerned citizen of the airline community--I'm not a commuter.)

-Goose
 
Jumpseat wars are a lose/lose situation. Don't deny somebody a ride to work cause the system is broken. Couldn't a simple memo to gate agents detailing the above solve the issue? Couldn't the pilots solve this themselves without the agents by having all those that show up resolve the boarding priority amongst themselves.

Your scaring me by putting that much responsibility on the gate agents. Most of these people can hardly board planes on time let alone figure out jumpseat priority.
 
Your scaring me by putting that much responsibility on the gate agents. Most of these people can hardly board planes on time let alone figure out jumpseat priority.

Personal experience: The ones in DEN are actaully very good, while the ones in ORD scare me.
 
Got this in my mailbox this morning and am instructed to distribute it to all UAL pilots catching a ride to work. I hope this gets corrected before it gets ugly.

"

Important Letter to United Pilots


June 30, 2008

To United Airlines pilots:

On behalf of the Jumpseat Committees representing all of the carriers flying as United Express, welcome aboard. Unfortunately, this letter has been provided to you because you will likely be affected by a difficult decision, reluctantly arrived at by the United Express (UAX) pilots. Over the last couple of years, United Airlines (UAL) has made changes to the gate jumpseating and priority software programs. Several of these changes have adversely affected not only the UAX pilots, but also the UAL pilots, as well. There is widespread confusion and frustration amongst many of the pilots regarding how the gate computer sorts priorities for jumpseat requests. Based upon the UAX agreement tables, jumpseat requests on UAX flights are supposed to be processed like this:

1. On their own flights, UAX pilots are sorted first, in order of their seniority.
2. UAL pilots and “other” UAX pilots are sorted next, in order of their check-in.
3. Non UAL/UAX pilots (“offline pilots”) are then sorted, in order of their check-in.

HOWEVER, the current software being used by UAL does NOT sort jumpseat requests in this order. Instead, all jumpseat requests are sorted as if the flight were a mainline UAL flight. This means that UAX pilots are being bumped by UAL pilots on their own UAX flights. The computer software also sorts some UAX pilots as if they were offline pilots, even on their own flights. Despite nine (9) months of repeated appeals to UAL management, and despite the fact that a minor software change would solve this issue (simply change the computers to recognize the carriers’ flight number) UAX carriers have recently been told that UAL will not fix this blatant degradation of our jumpseat agreements because to do so would not generate revenue for UAL. This position is untenable.

We have now sent a detailed letter to UALPA’s MEC, addressing these very important issues, and we have provided UALPA with specific examples of where UAL has made non-revenue generating changes to the gate software. The UAX pilots have respectfully requested that the gate jumpseat software be fixed within thirty (30) days. Regrettably, if UAL does not fix the jumpseat software within thirty (30) days, UAX pilots will be left with no other choice but to deny all UAL pilots any requests for the jumpseat, regardless of aircraft tail-colors beginning 07/31/08.

On behalf of all UAX pilots, we sincerely hope that we will not be forced to deny any UAL pilot a ride, as we are mindful of the fact that many UAL pilots will be negatively impacted. To that end, we are simply asking that you immediately call or email your MEC to let them know how important your UAX commute is, and to help us all obtain a fair and just resolution. Thank you for your professionalism and active cooperation.

Signed, the pilots of:

Chautauqua Airlines
Colgan Airlines
Go Jets Airlines
Mesa Air Group
Shuttle America
SkyWest Airlines
"
Well for one thing the "SkyWest Pilots" did not sign this letter. They lack a union and a spine. Besides why are you asking for something to be fixed when its not going to matter anyway when United Disappears.

You are just wasting your time.
 
Well for one thing the "SkyWest Pilots" did not sign this letter. They lack a union and a spine. Besides why are you asking for something to be fixed when its not going to matter anyway when United Disappears.

You are just wasting your time.

Wow...all this time, SkyWest needed to have a union in order to have authority over their own jumpseat. Damn, had they known that, they may have voted differently.

I think if you take a second to read the beginning of the letter, you will note that it said each express carrier's jumpseat committees came to this agreement mutually.
 
If this is true...

I usually agree that js wars don't make much sense, but in this case ample warning has been given. There is a clear problem (especially for uax pilots) and there is a clear resolution, fixing the computer.

If the status quo is maintained United has no reason to improve to the agreed upon level their computer system. What recourse do the uax pilots have to get united to comply?

Could you imagine if the reverse were the case?!! If mainline pilots were getting put on the bottom of their own flights?? The problem would get resolved.

The only short term solution I see is the one stated. Each pilot has to go up on his own to the gate and figure out priority for the JS. Sorry if the flights go out a minute or two late, but the UA computer system is not doing the job.
 
United actually tried to force us (Mesa) to give their pilots (UAL Mainline) priority over our own pilots on Mesa planes. We respectfully declined and we were subsequently re prioritized as "L" (Luggage). Some other airlines played but Mesa didn’t. They started this crap so let the fun begin.
 

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