UAL to charge $25.....

[DX Rick]

To talk to a customer service rep!
They were talking about it on Fox this morning. They interviewed the former CEO of SWA as to why they would do such a thing.
They weren't clear on whether it was a CS rep on the phone or at the airport.

Either way. If you're hurting that badly for money, shut the airline down.

 

[pianoman]

$25 for.... what?

 

[Princedietrich]

The term "customer service rep" is vague enough that it could be defined VERY loosely. Imagine the chaos that would ensue if they defined gate agents, ticket agents, skycaps and flight attendants as CSRs. I could see some weasely bean counter dreaming that one up while sitting on the crapper.

 

[DX Rick]

The term "customer service rep" is vague enough that it could be defined VERY loosely. Imagine the chaos that would ensue if they defined gate agents, ticket agents, skycaps and flight attendants as CSRs. I could see some weasely bean counter dreaming that one up while sitting on the crapper.

I agree.
I could just see the gate agent with a credit card swiper, taking peoples credit cards and swiping them before the pax is allowed to ask the question.

But I think right now it's only for reps on the phone. I'm sure they'll just ask for a credit card before asking the question, like Microsoft does.

 

[contrail67]

Most of the airlines are charging for bags...been doing that...so they should shut down...all of them? in your opinion?

Think

 

[Morning Wood]

Maybe to talk to someone in Bangalore?

 

[Baze]

Perhaps someone named "Floyd"?

Maybe to talk to someone in Bangalore?

 

[xrated]

Best part is, for another $25 you get a happy ending!

 

[Chairman]

I thought all of this was BS. But rode on US AIR last month and watched as just about every passenger had no problem paying $2 for a soda and $1 for water and coffee. I was shocked. If you charge them they will pay!

Chairman

 

[DX Rick]

Most of the airlines are charging for bags...been doing that...so they should shut down...all of them? in your opinion?

Think

Just up the ticket price and include all this stuff, then the passenger will be less like to bitch about being nickle and dimed to death.

$25 for the 2nd bag is a fine idea. People over pack these days, taking 3-4 bags per person. When I was a kid, I never saw people pushing carts around the terminal because they have to bring their whole house with them.

Up the ticket price and increase customer service. You might be suprised that the passengers will pay for it if the service is good.

 

[banger]

You can't just up the ticket price. It won't work. People do an internet search with the lowest fare button pushed. Then if you add 5 cents to the cost your ticket gets presented last and they fly on someone else. You got to get the money after the ticket is bought!

 

[pianoman]

You can't just up the ticket price. It won't work. People do an internet search with the lowest fare button pushed. Then if you add 5 cents to the cost your ticket gets presented last and they fly on someone else. You got to get the money after the ticket is bought!

Unfortunately, he's right. People just aren't that smart.

 

[swa737-700]

Unfortunately, he's right. People just aren't that smart.

I disagree. Our loads seem to be on the rise. Folks are catching on that all you pay for is a ticket at SWA. Give the traveling public a little credit.

 

[banger]

I disagree. Our loads seem to be on the rise. Folks are catching on that all you pay for is a ticket at SWA. Give the traveling public a little credit.

Are you sure its not because you have the lowest ticket price?

 

[GuppyWN]

If you call 80/137 "on the rise" then sure. A lot of people just check expedia or orbitz where WN doesn't play. Why? Because it's my belief that in more markets than you think we AREN'T the lowest fare.

Gup

 

[jetracer5]

Not sure how is works but why do the airlines even offer places like expedia to sell some of there tickets???

 

[WayBack]

Just shut your doors.
The UAL pilot group, mainly because of your ALPA, has bent over the rest of the industry by taking over 60% in pay cuts while your CEO makes MILLIONS!
Yeah, your pay cuts are really saving the airline. Bankruptcy twice?
When will you morons learn that pilot paycuts will never save an airline from shutting down? You have your own ALPA pilot group to thank for that.

 

[Andy]

WayBack, how on God's green earth do you figure 60% pay cuts???????? How many years are you going back to come up with THAT number (gotta be a couple of decades) and why are you ignoring any pay raises that occurred in the interim??? I realize that there are a lot of stupid posts on this forum, but puleeze!

 

[NEDude]

There was an article in the WSJ a few weeks ago that stated most passengers actually preferred it this way. Pay a low fare up front and then pay extra only for the services they valued.

 

[AC560]

Unfortunately, he's right. People just aren't that smart.

And those not so smart people get drawn to the aviation industry (and apparently the US automotive industry as well) like moths to a fire.