UAL Capt in DEN- December 2010

[ChinaClipper]

Trust Me!

The CSR in question is a tool! No sense of humor, no common decency, hostile towardno-revs and pilots, particularly.... and a bit of a control freak. I have had personal interactions with him and should be shown the door for his anti-social garbage toward EVERYONE! He won't be hard to spot, works the day shift SHORT, glasses and looks like he may have a few children buried in his crawl space......:angryfire If you get a bad vibe its him.......

 

[Tweaker]

The truth has to be somewhere in the middle here or is there history between these folks? because I just cannot envision two adult professionals making all that fuss over, well Nothing! there has to be more to this story.

You have lead an existence glorifyingly free of anuses who are thick on the ground in this industry. I envy you. I have no trouble believing any of this.

 

[GuppyWN]

Agents love to hate the white shirt! United doesn't employ every agent that power trips on pilots.

Gup

 

[Dumb Pilot]

You have lead an existence glorifyingly free of anuses who are thick on the ground in this industry. I envy you. I have no trouble believing any of this.

I have been working at a captain oriented airline only for the past 4 years my dear sir, I can assure you that I remember how is like. Seems to me that a few days of public protest with more than willing off duty flight crews once in a while is a healthy thing, just think of it as cardio

 

[glasspilot1]

............In today's society, touching anyone can be misconstrued and if brought to the attention of HR or the Police, can become a very difficult situation.

If I couldn't get access to the JB pilots bag, I would have went back to the cockpit, sat down, and started making phone calls. The jet would not have left the gate until I had the bag in the cockpit. If I don't have authority on the jetway, I sure as hell have it while sitting in the airplane.

A350

A350:

You are the only one here who has really confronted the question: "What did the Capt. do right and what did he do wrong"?

Your suggestion, above, is what he should have done. When I read where he was out in the JW trying to push himself past the agent I told myself "This is not going to end good!"

 

[Hawker800]

Whoa. If a CSR has this authority over a Captain at United, then I will have to purchase a competitors tickets from now on. Have alot of miles on United commuting back and forth to my corporate job through Denver. Especially since United will not back their Captain. I can remember the day that that Captain would have grabbed that CSR by the collar and the seat of his britches and sent him through the door to fetch that bag.

 

[Dizel8]

Dizel:

No irony at all.

Once you get "physical" with anyone at work, all bets are off. ALPA or otherwise.

A350

Maybe I missed it, how did you come to the conclusion that the Captain got physical?

 

[densoo]

Maybe I missed it, how did you come to the conclusion that the Captain got physical?

Like it or not, there was contact. With no witnesses, the CSR can spin the story.

The Captain then attempted to go around him, when he forcibly tried to stop the Captain’s progress again making physical contact. The Captain continued to move to gain access through the door. When it became apparent that the Captain was going to gain access, Mr. ****** abruptly stopped pushing, flopped back and stated, “That’s assault.”

 

[jonjuan]

I can remember the day that that Captain would have grabbed that CSR by the collar and the seat of his britches and sent him through the door to fetch that bag.

You must mean around the time of the Tenerife accident.

 

[Dizel8]

Like it or not, there was contact. With no witnesses, the CSR can spin the story.

Certainly he can, but that doesn't mean it happened. Any one can accuse you of anything, but that doesn't make it true.

Just based on what I have read here, this CSR's attitude is known by others.

 

[charlie2]

If there are no witnesses how do you think the trial will go?

 

[glasspilot1]

Just based on what I have read here, this CSR's attitude is known by others.

Dizel, I think you might have something there. If this does go to trial the CA attorneys will probably be able to find many people that will say this agents a jerk (so to speak).

 

[UAL-GSO]

Like it or not, there was contact. With no witnesses, the CSR can spin the story.

Every state is different - most require an element of intent to be proven for a conviction. I.E. - did the Captain intend to physically harm the CSR or was he simply trying to get around him. It sounds like the CSR was the primary physical aggressor in this situation, but that will be up to the court to decide.

If he so chooses, that Captain could spend a few minutes with a Magistrate and probably get a warrant for the same charge against the CSR. The whole situation is sad, but unfortunately b.s. crap like this clogs up the courts every day.

 

[densoo]

Certainly he can, but that doesn't mean it happened. Any one can accuse you of anything, but that doesn't make it true. Just based on what I have read here, this CSR's attitude is known by others.

It's all spin from this point on. The CSR called the cops, accusing the CA of assualt. The first question the cops will ask is did you have physical contact with him. I just brushed up against him, I was trying to get around him, whatever, if the answer is yes then the CA is on the defensive from that point on.

Next is like an offensive foul in basketball. Who had position. From the narrative, the CSR was standing in front of the door. The CA tried to push through him. He made the first contact and he initiated the contact. Unless he're running from a greater hazard like a burning plane, that doesn't look good for the CA.

Finally, the sympathies. The wildly wealthy spoiled CA (as is the stereotype and how he will be portrayed) or the harried low paid CSR?

It is outrageous we get treated this way, from gutting our pay and beneftis, to going through security, and then having to deal with our own fellow employees who want to get their ego trip of the day by disrespecting jumpseaters, deadheaders, nonrevs, and even working crewmembers who have to beg to be let down the jetway.

Nevertheless, I would not want to be in this guy's shoes.

 

[Dumb Pilot]

From another forum!!!!

The problem is that ALPA WOULD get behind this if it had occurred exactly as the Altar Boy version printed here. From some reliable sources I spoke to today the truth is somewhere in between. The key is to follow the arrest. The pilot "was" a member of an exclusive club in N.M. The cops were actually on his side until he showed his inability to keep his cool and lost it on the jetway. There is supposedly video footage of the entire event and that is being used to validate the CSR's claims. What we have in this thread is an email/council letter of damage control by the LEC and the Capt trying to make him not look like a tool in front of his peers. In the age of the internet it is posted on a forum and gains traction as the gospel. When in fact the Captain's version as posted in the OP are far from the truth and what the video evidence shows.

This comes from a reliable source within the union that says this could wind up being a black eye for ALPA. The CSR and company have too much evidence against him to let him off free. They said termination is still on the table.

The information the ALPA guy had was that the OMC was assigned a seat in the cabin. It had boarding zone 4. The agents were told the overhead bins were full and they were tagging ALL bags for passengers sitting in zones 3-4. The JetBlue pilot handed the agent his boarding pass and the agent tagged his bag per UA procedures. The Capt used some threatening body language toward the agent, didn't know the door code and acted up pretty significantly on the jetway.