However, like Airtran, the company offers a superior product that generally is better than the competitions when measured head to head (who said head?). quote]
This is business and in the end has little to do with the superiority of a given product but the effectiveness of the system involved. JetBlue offers a better product, but Airtran has consistently shown it has a better, albeit less glamoruous system. A comparison of the offering(s) of LCC's and major carriers generally finds WN lacking amenties wise, but their system is far more effective than the aforementioned carriers overall. Their fuel hedges have helped this point for sure, but they are clearly aware of that and working on fixes to the system. It's like Wendy's; sure they make a better burger/fry than McDondald's (imo) but they can't move it thru their system as effectively. This is the difference between Song and Ted. Song was/is a creative attempt to change and redifine the product and experience they give the customer. Ted is a different system to process UA's lower fare customer segment effectively. The overwhelming views of the ted product vs. Song, JetBlue, etc are rightfully subpar yet it continues along with full a/c like WN because the system is producing it's desired resutls. We as pilots continually focus on things that have nothing to do whether an airline works or not just what we personally feel is important-remember FlyI consistently received high pax/reviewer raves.
