SWA jumpseat denied for PSA & PDT

[LyodChristmas]

Could anyone at Southwest please get in touch with your jumpseat coordinator and help us out? We need help getting in touch with him and getting an update as to when your jumpseat will be available to us again. Here is the problem.

Last fall southwest updated the software they use on their computers at the gate. When the agent goes into the southwest CASS section of website the agent can only enter in 7 characters for an employee number. PSA and Piedmont have 8 characters in our employee numbers and this makes it impossible for a gate agent to check our information in CASS.

On a side note. Many of the gate agents are under the impression that if they can't clear us in CASS then they can't let us ride in the back if there is in open seat. Some fellow pilots have tried to explain to them that CASS is only for the cockpit jumpseat and that we still have reciprocal agreements for travel in the cabin, you can imagine how well this goes over when you tell the gate agent she doesn't know what she's talking about.

Anyways, can anyone please help? It's becoming a problem for some guys here and it's not really fair that you can ride on us and we can't ride on you, this has been going on for nearly 6 months.

Thank you

 

[328dude]

Could anyone at Southwest please get in touch with your jumpseat coordinator and help us out? We need help getting in touch with him and getting an update as to when your jumpseat will be available to us again. Here is the problem.

Last fall southwest updated the software they use on their computers at the gate. When the agent goes into the southwest CASS section of website the agent can only enter in 7 characters for an employee number. PSA and Piedmont have 8 characters in our employee numbers and this makes it impossible for a gate agent to check our information in CASS.

On a side note. Many of the gate agents are under the impression that if they can't clear us in CASS then they can't let us ride in the back if there is in open seat. Some fellow pilots have tried to explain to them that CASS is only for the cockpit jumpseat and that we still have reciprocal agreements for travel in the cabin, you can imagine how well this goes over when you tell the gate agent she doesn't know what she's talking about.

Anyways, can anyone please help? It's becoming a problem for some guys here and it's not really fair that you can ride on us and we can't ride on you, this has been going on for nearly 6 months.

Thank you

The problem was turned in to IT support for the new CS2 program. The system has lots of flaws that are getting worked out. Some take precedence over others.

One fix that is now present, is the option to add you as a cabin rider if you are denied CASS. I think this is the workaround until they get it fixed.

Can't help you with the CSR's though.

 

[Whataburger]

I'll pass this on to our Jumpseat Coordinator. I'll let ya know what I find out.

 

[GuppyWN]

Loyd,

PM sent.

Gup

 

[LyodChristmas]

Thanks guys, I know the pilots over here will appreciate an update.

 

[captairbusbb]

Whattaburger and Guppy WN.......You guys are the kind of people that makes JSing on WN so great.

You guys show class in showing fellow airmen and women that if there is a problem, you'll look into it right away.

Keep up the good work.......Love riding on you guys better than my own airline due to east/west conflicts that some people can't seem to get over.

Always welcomed on my JS......Captairbusbb

 

[PhatAJ2008]

Good to see there's still class around here.

 

[Whataburger]

I emailed my Jumpseat rep on Friday, and still have not hear a thing. I'll try another route.

 

[328dude]

I emailed my Jumpseat rep on Friday, and still have not hear a thing. I'll try another route.

Our Jumpseat Chairman is useless. Try the other guy, as he actually cares.

 

[Whataburger]

Our Jumpseat Chairman is useless. Try the other guy, as he actually cares.

Thanx