Swa hawaii update

[Dan Roman]

..the funniest quote in this thread:



Because instead of hearing a rude ass "MAHALO!" when they're getting hosed they'll hear, "Bless your heart!"

:crying:

Hawaiians rep for providing good service is head and shoulders above anyone else between the mainland and Hawaii. Our Flight Attendants are outstanding. Ironically, since you are SWA, so are yours. But the perspective that Hawaiian provides a rude ass "MAHALO" is so far off base it" ridiculous. The overwhelming local perspective (and frequent flyers from the mainland) is Hawaiian is in a league of it's own.

 

[Dan Roman]

..the funniest quote in this thread:



Because instead of hearing a rude ass "MAHALO!" when they're getting hosed they'll hear, "Bless your heart!"

:crying:

You're perspective is actually a good example of a type of ignorance that is considered particularly irritating over here.... outsiders that don't know what they are talking about but willing to sound off anyway.
For many reasons my point that very few if any would prefer SWA over HA is true, your perspective that it's laughable shows just how little you know. Let me sum it up for you. With Hawaiian the cliche that you are in Hawaii when you start your flight rather than when you land is actually true. People love our service. Yet you think a LCC 737 from SWA staffed with people that know nothing about Hawaii (as you have demonstrated so well) and probably will be making the occasional inappropriate PA would somehow be competitive with us?
Look, I'm not bashing SWA, SWA is good at what it does. But it certainly would not be in anything near our league at serving Hawaii.

 

[Roomwithaview]

Romo

You're perspective is actually a good example of a type of ignorance that is considered particularly irritating over here.... outsiders that don't know what they are talking about but willing to sound off anyway.
For many reasons my point that very few if any would prefer SWA over HA is true, your perspective that it's laughable shows just how little you know. Let me sum it up for you. With Hawaiian the cliche that you are in Hawaii when you start your flight rather than when you land is actually true. People love our service. Yet you think a LCC 737 from SWA staffed with people that know nothing about Hawaii (as you have demonstrated so well) and probably will be making the occasional inappropriate PA would somehow be competitive with us?
Look, I'm not bashing SWA, SWA is good at what it does. But it certainly would not be in anything near our league at serving Hawaii.

I witnessed your (oversold) 717 service to the islands out of PHNL and I'm not talking about your FA's, I'm talking about your ops people and your gate agents.

I'm certain there is brand loyalty with HA just like there is with every company. However, when the reality of a buyout finally takes hold, it will be just like PHX and AWA. Or, NWA and DTW or MSP. Additionally, if/when we are the sole LCC (translation-the only logical choice in town) you'll get a chance to witness first hand who the brahs will flock to. Especially when the marketing campaign makes it clear we are the cheapest.

 

[redflyer65]

I'm certain there is brand loyalty with HA just like there is with every company. However, when the reality of a buyout finally takes hold, it will be just like PHX and AWA. Or, NWA and DTW or MSP.

This is exactly right. I can understand Dan, Jim, et al not wanting to be bought and go down the long road of morphing into something else. But this BS about how the people of Hawaii would do this or that is crazy. It's an island. Limited choices and you take the one that has a good price and good service.

I'm not disparaging HAL's service. I've heard good things but never used them personally. But in the end if SW or UAL or brand X buys them....the people of Hawaii aren't going to riot in the streets like Ferguson, MO. I'm sorry...ain't going to happen. Would many be sad to see it go away? Absolutely..and then life would go on...

 

[Jim]

....Especially when the marketing campaign makes it clear we are the cheapest.

http://blogs.wsj.com/middleseat/201...snt-cheapest-most-of-the-time-study-confirms/

It is well known Hawaiian does not have the cheapest fares to Hawaii, yet we keep our planes full and people keep buying our tickets. Not everyone wants to fly "Greyhound".

BTW, your pax may have their bags fly free to Hawaii but SWA won't be flying them for free. In the winter especially they will be paying Hawaiian and the other non-737 airlines to fly the bags out for them. Or they will be limiting the pax on the plane. Or maybe they will be diverting to Hilo for gas and even returning to the west coast at times.

BTW - ask Mesa/Go! how pissing off the locals helped them. They flew almost empty despite lower prices than Hawaiian.

 

[waveflyer]

Hawaiians rep for providing good service is head and shoulders above anyone else between the mainland and Hawaii. Our Flight Attendants are outstanding. Ironically, since you are SWA, so are yours. But the perspective that Hawaiian provides a rude ass "MAHALO" is so far off base it" ridiculous. The overwhelming local perspective (and frequent flyers from the mainland) is Hawaiian is in a league of it's own.

But!
If a SWA pilot posts something like this they are arrogant beyond belief

 

[fr8doggie]

But!

If a SWA pilot posts something like this they are arrogant beyond belief

They already did. Reference post #108.

 

[Dan Roman]

I witnessed your (oversold) 717 service to the islands out of PHNL and I'm not talking about your FA's, I'm talking about your ops people and your gate agents.

I'm certain there is brand loyalty with HA just like there is with every company. However, when the reality of a buyout finally takes hold, it will be just like PHX and AWA. Or, NWA and DTW or MSP. Additionally, if/when we are the sole LCC (translation-the only logical choice in town) you'll get a chance to witness first hand who the brahs will flock to. Especially when the marketing campaign makes it clear we are the cheapest.

The cheapest eh? The seat mile costs on the A330 are much lower than a 737 to Hawaii. A 767 is also lower. SWA can't compete on cost in a head to head battle, if we were breaking even at a certain fare, you would be losing money. That doesn't take into the fact that SWA would have a huge pool of frequent fliers wanting to go to Hawaii. With the amount of people you carry domestically that would want to use their miles you would have two choices, limit the seats on your little 737's to the point that you would piss off a lot of people or just operate with a lot of frequent fliers and very little revenue.
That said, LCC's don't do well to Hawaii. Look at Allegiant, they fell flat on their face. Everyone that tries to be the "cheap" carrier to Hawaii fails, not just Allegiant, but the list goes on and on from ATA, Pacific East Air, Air Hawaii etc. As Jim said, the Mesa/ Go debacle was just the most recent failure of LCC's failing inter-island. Again, many have tried, but all have failed, so your little "logical choice" comment is not only arrogant, but wrong.

 

[Dan Roman]

I witnessed your (oversold) 717 service to the islands out of PHNL and I'm not talking about your FA's, I'm talking about your ops people and your gate agents.

.

Btw, one thing about Hawaii, if you are a jerk a lot of people here don't have any problem being rude to you. An arrogant pass rider/ jumpseater probably could, in fact feel the wrath of a gate agent. If your nice, they generally are very nice, if you are not, they can be pretty harsh.
I've heard a lot of people say how well they were treated on Hawaiian because most people are nice, but if you are jerk, you do make yourself a target and could very well feel it.
Again if you have a problem with Hawaiian the cause is probably right there in your bathroom mirror.

 

[HowardBorden]

Yet you think a LCC 737 from SWA staffed with people that know nothing about Hawaii (as you have demonstrated so well) and probably will be making the occasional inappropriate PA would somehow be competitive with us?

I have no idea if SWA will be competitive with anyone in the Hawaii market, we don't fly there.

What I do know is folks will flock to a cheaper product, that has been proven time and time again.

Hawaiians are consumers just like everyone else. Brand loyalty did nothing to save Aloha airlines according to CEO David Banmiller. "Aloha Airlines was founded in 1946 to give Hawaii's people a choice in inter-island air transportation," he said. "Unfortunately, unfair competition has succeeded in driving us out of business, bringing to an end a 61-year-old company with a proud legacy of serving millions of travelers in the true spirit of Aloha."

I doubt many will claim GO! had a superior product, but in the end they developed enough of a following to put Aloha out of business.