Not "You Get What You Pay For"
Last time... This is not a "you get what you pay for" situation because AirTran and Jetblue are dirt cheap too yet provide better customer experiences... I would bet money that most customers would choose Jetblue vs. Southwest in a comparison test (one-way on each) on a New York to Florida route. Southwest should consider changing its policy - even if it adds 5-10 minutes to their turnaround times - not much considering all of the schedule padding that we know happens... Jetblue always seems to load passengers quickly - I have never been late on a Jetblue departure.
Good luck!
Last time... This is not a "you get what you pay for" situation because AirTran and Jetblue are dirt cheap too yet provide better customer experiences... I would bet money that most customers would choose Jetblue vs. Southwest in a comparison test (one-way on each) on a New York to Florida route. Southwest should consider changing its policy - even if it adds 5-10 minutes to their turnaround times - not much considering all of the schedule padding that we know happens... Jetblue always seems to load passengers quickly - I have never been late on a Jetblue departure.
Good luck!