Southwest Ranks Number One in Customer Service for 2005!

[ivauir]

Southwest Ranks Number One in Customer Service for 2005!
Congratulations on meeting our goal of having the fewest Customer complaints for the entire year! It took a concerted effort from every Southwest Employee to earn this remarkable achievement. Way to go, Team!

The DOT released yearend and December operating statistics for 2005. The top performers in each category of the DOT’s Air Travel Consumer Report for Yearend 2005 are listed below.
Yearend 2005
Complaints (per 100,000 Customers)
1. Southwest 0.18
2. JetBlue 0.29
3. ExpressJet 0.31

 

[GuppyWN]

Congrats. Let's keep it up.

Gup

 

[SWA/FO]

wheres Fed Ex?

 

[320AV8R]

SW has done well in the past, & this is no exception.


Just like Nortwest Airlines has continuously sustained the title of treating customers, emloyees, and everyone else like sh!t for decades !!


320AV8R

 

[Saabslime]

Exactly what is there to complain about when the passengers who ride southwest don't have any expectations in the first place? I'm sure if you look at Greyhounds complaint ratio it's low as well.

 

[RVSM]

We have retained CC for another year. Yea!
Now if we can get OT and BAGS back to the top then we can get say we did something.

(On days like this I should change my handle to semi-gruntled.)

 

[furlough-boy]

You LUV guys ever get tired of patting yourselves on the back?

 

[CaptSeth]

We have retained CC for another year. Yea!
Now if we can get OT and BAGS back to the top then we can get say we did something.

(On days like this I should change my handle to semi-gruntled.)

For that you will have to unseat ATA Airlines.

 

[SWA/FO]

Exactly what is there to complain about when the passengers who ride southwest don't have any expectations in the first place? I'm sure if you look at Greyhounds complaint ratio it's low as well.

Well said...

You LUV guys ever get tired of patting yourselves on the back?

Nope

 

[MJG]

Congratulations on meeting our goal of having the fewest Customer complaints for the entire year!

Well, DUH.....

Half your passengers can't read or write in the first place much less know how to file a complaint with the DOT.

Sorry couldn't resist.

 

[SWA/FO]

Well, DUH.....

Half your passengers can't read or write in the first place much less know how to file a complaint with the DOT.

Sorry couldn't resist.

But they are smart on how they travel www.Southwest.com

 

[Uppercrust]

Where was Critter on the list????

 

[Benhuntn]

Saabslime PM me with your stats so I can do a rec LTR for you, or maybe you are holding out for the majors....NOT!!!!

 

[DonVerita]

Where was Critter on the list????

It shows how much of a nerd you really are when you spend the majority of your time thinking up trivial ways to bash an airline that is no longer in existance. Grow up, take off your leather Gimp suit and get out of the basement.

 

[Saabslime]

Hey buthuntr,
I'm exactly where I want to be but thanks so much for your concern.
I hear we'll be hiring this summer so I'll see what I can for you okeedokee? I just don't know if your stats will cut it at a real airline.

 

[ivauir]

Hey buthuntr,
I'm exactly where I want to be but thanks so much for your concern.
I hear we'll be hiring this summer so I'll see what I can for you okeedokee? I just don't know if your stats will cut it at a real airline.

Take your flamebait somewhere else pal. If you are exactly where you want to be then why post on a SWA thread? Does our pride in accomplishing a goal offend you?

It never ceases to amaze me at how any and every SWA thread attacts such hatred and bile. What are you guys so bitter about? Most of us here don't wish you any ill will, and the vast majority here hope the industry turns around. All of you "haters" need to either gorw up or seek help - many of you need to do both.

 

[Skank]

It shows how much of a nerd you really are when you spend the majority of your time thinking up trivial ways to bash an airline that is no longer in existance. Grow up, take off your leather Gimp suit and get out of the basement.

And for the love of God, take that ball out of your mouth!

 

[Mach 80]

Exactly what is there to complain about when the passengers who ride southwest don't have any expectations in the first place? I'm sure if you look at Greyhounds complaint ratio it's low as well.

A lot of people like saying that cliche but in fact it's not true. For the most part, people don't complain about the inflight movie or meals at other airlines. They complain about late flights, late checked bags (or no bags showing up), missing connections, cancelled flights, and most usually how these things are handled by employees when they do happen, which too often is in an uncaring, cold, "not my job" manner.

People like saabslime have their priorities out of whack and that's why the complaint ratio at their airlines are higher. They think as long as they have an inflight movie and some lousy $5 sandwich available that they are a "real" airline. A "real" airline has a high completion rate and is well run and treats customers with compassion and doesn't look upon them as "the enemy".

People usually just want the basics -- ontime flights with decent treatment from employees no matter if operations are normal or not. Southwest does that. Screw up the basics and you're going to get complaints. It isn't the meals or inflight movies.

 

[PHXFLYR]

You LUV guys ever get tired of patting yourselves on the back?

Boy,ain't that the truth?


PHXFLYR

 

[PHXFLYR]

Saabslime PM me with your stats so I can do a rec LTR for you, or maybe you are holding out for the majors....NOT!!!!

Boy you guys are sure thin-skinned....


PHXFLYR

 

[PHXFLYR]

People usually just want the basics -- ontime flights with decent treatment from employees no matter if operations are normal or not. Southwest does that........




I guess you never watched "Airline" on A+E Tuesday nights at 10pm, then?




PHXFLYR

 

[Benhuntn]

I am not thinned skinned. I happen to like to chat with a lot of our pax and I find many of them to be very nice and actually intelligent. They aren't bad people just because they like to save a buck on air travel. I don't mind you picking on SWA or me for that matter but it did piss me off when some kid jumped into a SWA thread to attack our passangers.

 

[PHXFLYR]

I am not thinned skinned. I happen to like to chat with a lot of our pax and I find many of them to be very nice and actually intelligent. They aren't bad people just because they like to save a buck on air travel. I don't mind you picking on SWA or me for that matter but it did piss me off when some kid jumped into a SWA thread to attack our passangers.

Oh....ok. I stand corrected,then! Sorry.....:0

PHXFLYR

 

[starvingredtail]

Hey,
Where is the JetBlue bashing? I noticed they came in a close 2nd? That was missed for 23 posts.
XXX
SRT

 

[Benhuntn]

phxflyr don't be sorry the world is filled with sorry people....

 

[FNG_that's me]

Hey,
Where is the JetBlue bashing? I noticed they came in a close 2nd? That was missed for 23 posts.
XXX
SRT

That's got to be a record. I'm just glad it's gone this far without someone asking why this list is posted in the major's board since it is a list of three regionals.

Before you shoot, that's not my opinion; I support my friends at both blue and swa. I'm just shocked that nobody else has said it.

 

[Hvy]

Southwest Ranks Number One in Customer Service for 2005!
Congratulations on meeting our goal of having the fewest Customer complaints for the entire year! It took a concerted effort from every Southwest Employee to earn this remarkable achievement. Way to go, Team!

The DOT released yearend and December operating statistics for 2005. The top performers in each category of the DOT’s Air Travel Consumer Report for Yearend 2005 are listed below.
Yearend 2005
Complaints (per 100,000 Customers)
1. Southwest 0.18
2. JetBlue 0.29
3. ExpressJet 0.31

CONGRATS!

 

[GuppyWN]

PHXflyer - you ever been to "YOUR" Vegas hub at that 11pm hour?

"Hello Kettle, I'm the pot."

Gup

 

[Hpilot]

I'd rather be a Target employee than a Wal-Mart employee.

 

[hyflyt560]

Do any of these "rankings" really matter? United was voted "Best Airline for North American Travel." Cathay was named "Airline of the Year" two years running. Singapore Airlines is Time's "Most Preferred Airline."