Southwest Non Rev # busy?

labbats

Zulu who?
Joined
May 25, 2003
Posts
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I've been trying to call 866-359-7967 on and off for 24 hours and it's been busy every time. What's the scoop?
 

DH2WN

Well-known member
Joined
Feb 18, 2005
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366
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Use the option where they call you back. 5 min later you get a call from someone.
 

GuppyWN

Well-known member
Joined
Nov 5, 2005
Posts
3,204
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14000
Exactly. Revenue management decided to flood the market with $30/60/90 fares and the website and phone numbers are jammed.

Before long we'll be like United where you fly around with 100% load factor losing your butt.

Gup
 

FlyinFife

Fangoriously Awesome
Joined
Apr 13, 2005
Posts
95
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I was on hold for 20 minutes trying to list. I've been on hold every time I've called to list for the past four months.
 

citabriapilot

V Murdda...
Joined
Apr 13, 2004
Posts
361
Total Time
7,500
I noticed the change, too. Four months ago I got through before it even completed a full ring.

Now it's always busy. I think they may have cut back staffing in the non-rev phone answering dept...
 

Whataburger

Well-known member
Joined
Jul 30, 2005
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It's because our flights are so full, the non-revs be scramblin'.:)
 

ofacegangsta

Active member
Joined
Jul 13, 2007
Posts
38
Total Time
10000>
I noticed the change, too. Four months ago I got through before it even completed a full ring.

Now it's always busy. I think they may have cut back staffing in the non-rev phone answering dept...

The calls are routed to any one of the res-centers. The only difference between a non-rev and a paying-pax call is what number you dialed. It all ends-up in the same place and in gets put in line in the same order.
 
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