So is your IT dept as bad as ours?

bgaviator

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Just out of curiosity, is your IT department pretty good at fixing things, or is it terrible just like ours? We've had issues with portions of our Sabre software for over 3 months now. It's all pretty typical around here.....if the software develops a glitch, it takes months to get it resolved....if our IT department tries to make something better, they in turn break something else that used to work.....and then it takes months to get fixed what they broke.
I've been here for a little over a year now, and it now takes twice as long to do flight plans as it used to due to all of extra steps we need to take now due to constant glitches.
 

onewithwings

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Just out of curiosity, is your IT department pretty good at fixing things, or is it terrible just like ours?
PFFFFFT! Our IT department is 170 miles away and we have to handle our issues via phone. Since we are the "red headed step child", we are bottom of the barrel when it comes to priority.

Their remedy is to bump all the servers and when that doesn't work they attempt to trouble shoot which usually complicates things further. When they have all our systems completely "hosed", then they call in the "big dogs" and it's usually a quick fix....after we've taken massive delays to due inept IT dept.

It gets pretty hilarious. Everytime we call to report trouble they ask our phone number. One would think after over 25 years someone up there there would have it!
 

XPOO

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It only took IT a little over a year to come and stash all the cables and wires away that were strewn all over the floor from the last cubicle mod.
 

OneBadLT123

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With us it seems is if its more of a "Sabre getting back to our IT department" issue than our IT department itself. I would say ours does take into consideration the issues that arise, but unless they get a word back from Sabre about certain issues, there really isnt much they can do.

Sabre right now has been giving us a ton of problems. Its seems as if Flight Explorer 9.1b has been a crapshoot since they upgraded. It has really gone down hill since Sabre acquired them.
 

bgaviator

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With us it seems is if its more of a "Sabre getting back to our IT department" issue than our IT department itself. I would say ours does take into consideration the issues that arise, but unless they get a word back from Sabre about certain issues, there really isnt much they can do.

Sabre right now has been giving us a ton of problems. Its seems as if Flight Explorer 9.1b has been a crapshoot since they upgraded. It has really gone down hill since Sabre acquired them.
I was told by my boss once that Sabre has gone to a tiered support system....basically, if your company is willing to shell out the most money, they'll ask "how high?" when you tell them to jump......but with us, being a regional, and not having that kind of money to shell out, we are always last on priority.....hence sometimes it taking months for anything to get fixed.
 

OneBadLT123

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I was told by my boss once that Sabre has gone to a tiered support system....basically, if your company is willing to shell out the most money, they'll ask "how high?" when you tell them to jump......but with us, being a regional, and not having that kind of money to shell out, we are always last on priority.....hence sometimes it taking months for anything to get fixed.
Yeah I hear ya on the regional thing. Same story over here on that one. Kinda crappy though they offer the best support to the highest bidder. I mean what kind of company does that when they are dependent on their program in order to have a safe/efficient operation? It's just unfortunate.
 

onewithwings

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Yeah I hear ya on the regional thing. Same story over here on that one. Kinda crappy though they offer the best support to the highest bidder. I mean what kind of company does that when they are dependent on their program in order to have a safe/efficient operation? It's just unfortunate.
That's why this lil' bitty regional went to Fusion. FE got waaaay to expensive to operate.
 

shooter

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PFFFFFT! Our IT department is 170 miles away and we have to handle our issues via phone. Since we are the "red headed step child", we are bottom of the barrel when it comes to priority.

Their remedy is to bump all the servers and when that doesn't work they attempt to trouble shoot which usually complicates things further. When they have all our systems completely "hosed", then they call in the "big dogs" and it's usually a quick fix....after we've taken massive delays to due inept IT dept.

It gets pretty hilarious. Everytime we call to report trouble they ask our phone number. One would think after over 25 years someone up there there would have it!
Don't feel like the lone ranger there 1ww. We are the red headed step child as well. The "necessary evil" according to XM. They have NO FREAKING CLUE what our office does, is capable of doing, how we do what we do...but the have no problem spouting off the "necessary evil" comments. I can't wait to see what I will be when I grow up! lol.


EDIT: As far as the IT dept.; I love it when they say the network will be coming down for x amount of time, or they say your issue will open a ticket on your problem and get someone out there the next day. :rolleyes: Okay, your flights will not operate until the next day...how's that?
 
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