Signature FBO (Still sucks)

[Snakum]

I'm a Million Air fan. Last two trips I wound up at Million Air (LUK then AVL) and we got a brand new forest green Jaguar courtesy car both times.

Niiiiice!


Minh

 

[Geronimo4497]

How about Signature DET (Detroit) The tower comes complete with bullet holes! Ghetto Signature should be the real name. Don't worry though, they still charge $160 for a light turboprop handling charge.



Now this is a complete rumor, but........... I heard from a line guy at one of the Jet Aviation's that Jet is trying to aquire the lease for the BOS FBO. One can only hope.......


Did good ole' Ted Kennedy choose not go throught the metal detector because he was afraid he would not be able to squeeze his bloated beurocratic arse through?

 

[Flying Illini]

Did good ole' Ted Kennedy choose not go throught the metal detector because he was afraid he would not be able to squeeze his bloated beurocratic arse through?

Believe it or not, I asked him that same exact question and he drunkenly answered, "Yes."

 

[Vote4Pedro]

Going the other way

I'm going to go the other way here. I do a lot of flying out of Jax for Navy Contract missions... flying Lear 35/36. Usually go to NAS Jax per the contract, but dump in to Jax Int'l sometimes. Signature there pretty good. Always there to greet, smiles around the desks, helpful ladies... oh, and fresh cookies and water. Nice quick turns if you need them too.

 

[labbats]

Signature is awful. HPN in general is awful. I can't imagine the two together.

In DSM there's Signature and Elliott. Talk about night and day, not only in attitude but in pricing. I used to work the ramp back at another airport, and it is hard work, but you work there because you like planes and you enjoy talking to pilots and shooting the bull. If you don't like it, then go work at Home Depot. You'll get paid more anyhow.

 

[Geronimo4497]

Mmu

Well, I'm not a complete tool. I give another thumbs up to Signature MMU. Always helpful and always a cute young gal at the front desk wearing a smile!

 

[CRFLyPutt]

Looks like the lawsuits are piling up against Signature, it's about time.

Wonder if they can be sued for charging you out the wazuu for fuel? A$$ rape is a crime in most states.

 

[kingaira90]

YEP signature is numba 10

I agree, signature generally SUCKS big time. Can't say every experience is bad but more indifferent or bad, than good. And you get the indifferent/poor service while they are laying it to you with ramp fees and service fees (without the common courtesy of a reach around!). I loved it when we were in Austin in the summer (read blazing hot). We don't have an APU so we need grnd pwr to run the A/C to pre-cool the aircraft. The capt called 1 1/2 hrs before to get the pwr cart. Of course when we get there another plane has it and that is their ONLY one. Only ONE GPU in blazing hot Austin in the summer. WOW I was bowled over by their great service. I would think with their disgusting ramp/service fees they could afford another one or two gpu's.

Now on the other hand, we went into Madison Wisconsin the other day. Madison aviation I believe. Fantastic service, nice friendly line guys, lots of free stuff for pilots, a resturaunt. With a sign on the door as you enter from the ramp that says "WE DON'T CHARGE RAMP FEES, WE PREFER TO EARN YOUR BUSINESS". Now that is customer service! I wish we had more trips there just to give them more business.-kingaira90

 

[English]

No one has mentioned SFO yet?

I was there the other day. Jet A $5.42 a gallon. Fees were $400.

I was there for all of two hours, and it took the entire two hours to get ONE newspaper (that's all they had) coffee and ice. Couldn't get a carpet or a vacuum, or a crew car either. And, when time to leave, think I could find a GPU or a rampie to pull chocks, monitor engine start or guide me out? NOPE.

I really like the guys behind the desk, but they always seem so overwhelmed. I think they must be understaffed on the ramp, because I've never seen more than one guy out there at a time.

 

[TransMach]

Signature Flight Support

Mates,

I'm with you all in regards to Signature ... I avoid them at all costs! There is one Signature location, however, that is pretty good and that is AUS. Those folks are kind, warm and their prices are in line with industry and location.

TransMach

 

[Flying Illini]

We go to Madison, WI several times a month in our King Airs and Falcon 10's. The guys and gals up there are terrific! We never need to buy fuel, it's only about a 50 minute flight but we try to buy some b/c we feel that they should get something in return for their great service. And when you don't buy fuel, they NEVER get bent out of shape about it...EVER. Good people up there, very friendly and always a smile, even if they aren't happy, they still put a smile on their face for the customer.

 

[kingaira90]

Mates,

I'm with you all in regards to Signature ... I avoid them at all costs! There is one Signature location, however, that is pretty good and that is AUS. Those folks are kind, warm and their prices are in line with industry and location.

TransMach

The people at austin were fine, nice enough. My issue isn't with them, it is with their company. With the fees they charge I shouldn't have to worry about a GPU, which I will of course pay for also. If they had five and I was number six well ok, but they only had one in a place that is in the 90's and 100's every day during the summer. The line guy was very nice and apologized, he said they need another 1 or two every day. Although when my passengers get there and the plane is wicked hot they will be displeased with me and my company, not the FBO. Will the lack of a gpu kill any future business from that client. I hope not, but stranger things have happend with fickel passengers.-kingaira90

 

[CRFLyPutt]

The people at austin were fine, nice enough. My issue isn't with them, it is with their company. With the fees they charge I shouldn't have to worry about a GPU, which I will of course pay for also..........

Some of the Signature employees are great people. Like Cindy at CRP. The problem with Signature is, they're a European company who runs their business like FBOs and aviation are run in Europe with the fees and every other misc. charge they can come up with. So, if you want European aviation here in the States...... eheem HELL NO, then keep supporting them. It won't be long till the usage fees and eveything else Europe is infamous for, as far as GA is concerned, will sneak their way into OUR every day environment.

Wanna get charged for using a VOR, intersection or an ILS? Keep using these clowns and one day before you know it there'll be taxi meters on your GPS.

 

[Vik]

signature sucks esp for general aviation. I avoid them like the plague!

 

[Indigo]

Also going the other way

I'm going to go the other way here. I do a lot of flying out of Jax for Navy Contract missions... flying Lear 35/36. Usually go to NAS Jax per the contract, but dump in to Jax Int'l sometimes. Signature there pretty good. Always there to greet, smiles around the desks, helpful ladies... oh, and fresh cookies and water. Nice quick turns if you need them too.

Agree with you here. I was pleasantly surprised by Signature JAX.

 

[PGH STEEL]

Was at Signature BED on Thur for a drop n go in a C-750 $499.00 ramp.
A$$HOLES!!!!

 

[Gutenberg]

There are some cool guys from signature at palwaukee

 

[BOZO]

Don't mean to change the subject but the airports with only one FBO seem to suck the worst for corporate/charter service and fees. KSAN comes to mind...will there ever be another choice there? I have often thought about making it my mission in life to bring some competition to Lindbergh!

 

[Diesel]

being a netjeter we seem to go to every signature there is.

I remember the day that MMU Lynton jet turned into signature. overnight their service went from awsome to suck.

We can all go on and on about signature's nit picking 25 dollars for this and 5 dollars for that. It all sucks.

I think NJ gets even worse from signatures because they know we have to go there and don't even try.

Madison Wisc does have one of the best FBO's. I do like Atlantic's because they seem to know their sh!t.

2 things that irk me.
Don't only have 50 channels on the tv after i just paid for all these fees and the crazy price of fuel.

When you actually get around to pulling up the gpu please actually invest in a good gpu not one that looks like it starte DC3's in WWII.

 

[CRFLyPutt]

I wonder if they know what their "customers" really think about them?