Fubijaakr
Seniority is Forever
- Joined
- Dec 7, 2003
- Posts
- 2,537
I've been here 22 and have watched the results of management attempting to cater to the whims of the general public. If you give children everything they want you end up with spoiled brats. The same holds true with the flying public. Look what we've given them so far:
1. Deregulation. As a result, airlines have lost more money in the last thirty years than ANY OTHER INDUSTRY.
2. Passenger Bill of Rights. Now, instead of getting people to their destinations in spite of weather delays, they get cancelled flights at the 2.5 hour mark.
3. EAS. The government spends huge amounts of money so places like Escanaba, MI can have air service. It doesn't matter that the planes fly back and forth empty. EAS does have a place where communities are isolated, but you can drive from Escanaba to Milwaukee.
But, by all means, lets give the public everything they want, even if it is economically and/or physically impracticable.
Yeah, that's it. And what do we get in return? A bunch of spoiled brats who treat our employees poorly when there is any kind of glitch in the system or, God forbid, you ask them to turn their cell phone off when you want to close the aircraft door.
Herb Kelleher nailed it. The customer isn't always right.
However, I understand your need, as an RJ CA, to defend an economically unviable system.
1. Deregulation. As a result, airlines have lost more money in the last thirty years than ANY OTHER INDUSTRY.
2. Passenger Bill of Rights. Now, instead of getting people to their destinations in spite of weather delays, they get cancelled flights at the 2.5 hour mark.
3. EAS. The government spends huge amounts of money so places like Escanaba, MI can have air service. It doesn't matter that the planes fly back and forth empty. EAS does have a place where communities are isolated, but you can drive from Escanaba to Milwaukee.
But, by all means, lets give the public everything they want, even if it is economically and/or physically impracticable.
Yeah, that's it. And what do we get in return? A bunch of spoiled brats who treat our employees poorly when there is any kind of glitch in the system or, God forbid, you ask them to turn their cell phone off when you want to close the aircraft door.
Herb Kelleher nailed it. The customer isn't always right.
However, I understand your need, as an RJ CA, to defend an economically unviable system.
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