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If you ever can get a hold of it, "Hey, let's beat Southwest" is a very funny "what-not-to-do" CRM-wise video that I have seen. Also, Pinnacle recently finished one and uses in their CRM program that isn't too far off the mark of some of the stuff that can go on out on the line. They compiled a video using a dramatization of your basic nightmare CRM/TEM scenario and used comic relief to good effect to get the message across without everyone going into a post-lunch food coma watching it.

http://www.youtube.com/watch?v=Vr-mNgbvfas

NOT Pinnacle CRM! But comical never the less!!!
 

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