Passenger Strikes Back wins against Delta

[Noserider76]

That's the problem with many airlines today. Why not treat the customers right in the first place, so you don't have to "rely" on other airlines f-ing up to get them back?? Sad, very sad how customer service is non-existent. Honestly, I only fly JetBlue or SW when I have the choice, just for that mentality.

DL proactively cancelled the flight. They do that for various reasons when a big weather event is forecast. Just because one airline with a history of weather difficulties happened to make it in this case doesn't really mean jack. This guy could just have easily ended up in a divert with no gates or jetways available and stuck on an aircraft for hours with overflowing lavs, no food or water, and no a/c. DL was trying to avoid that possibility. This guy really had no case in my opinion. They just couldn't be bothered with him.

 

[say again]

Oh come el capitan, you know what I mean. All those lav fumes got what little brain you have spinning?

Hahaha. Weak.

Do you think I work for either of those companies??
Just stating the obvious. It's just not this event I'm talking about either. It's a problem w/ the airlines whether or not you can see it. So go ahead w/ the insults (like it really bothers me), shows your maturity, and proves that there is truth to what I say.

 

[say again]

DL proactively cancelled the flight. They do that for various reasons when a big weather event is forecast. Just because one airline with a history of weather difficulties happened to make it in this case doesn't really mean jack. This guy could just have easily ended up in a divert with no gates or jetways available and stuck on an aircraft for hours with overflowing lavs, no food or water, and no a/c. DL was trying to avoid that possibility. This guy really had no case in my opinion. They just couldn't be bothered with him.

I'm talking about their customer service as a whole, not just this one event.

 

[General Lee]

Who's whining General?? Seems like you. You don't like what somebody says and get all defensive. Grow up. I know the truth hurts, but it is what it is. I've flown enough to know that customer service at the majors suck. As for going to ATL, there's always AirTran.

All defensive? Don't you know there are things that go on out there that you and I have NO KNOWLEDGE of, yet you get into the "no customer service" shiate. Come on. Things happen. And, go enjoy Airtran too.


Bye Bye--General Lee

 

[say again]

All defensive? Don't you know there are things that go on out there that you and I have NO KNOWLEDGE of, yet you get into the "no customer service" shiate. Come on. Things happen. And, go enjoy Airtran too.


Bye Bye--General Lee

OK General. Things do happen that we have no control over, fine, I'm not disputing that at all. What I am saying is that customer service in general is going to SH!T!! This is from personal experiences, as well as listening to CSR's talking to others. I see you disagree with that, but many customers certainly don't. It's sad, but it is what it is ,and nothing is going to change unless the airlines decide to make changes. Take it for what it is, but the statistics prove my statements.

 

[AC560]

Just FYI but the billing rate is far greater than what the lawyer actually gets paid. When I did paralegal work my time was billed at $85/hr but I was paid $35.

Sort of like being a flight instructor!

 

[Captzaahlie]

How much money did we save on that particular flight in fuel savings for cancelling it? Maybe it was more than $838?

Bye Bye--General Lee

Great attitude the Genital has: lets "F" the consumer as long as we can make a buck. Genital are you in training for a management position? Sounds like it to me.....

 

[say again]

Great attitude the Genital has: lets "F" the consumer as long as we can make a buck. Genital are you in training for a management position? Sounds like it to me.....

My point exactly. Seems to be the mentality of many.

 

[General Lee]

Great attitude the Genital has: lets "F" the consumer as long as we can make a buck. Genital are you in training for a management position? Sounds like it to me.....

Did I really say that? I doubt it. If getting a break on high fuel was a result of cancelling a flight for unknown reasons, then great. I doubt that was the reason we did it, though, but savings none the less.


Bye Bye--General Lee

 

[waveflyer]

the fact that so many pilots are "above" cleaning up an aircraft is what fuels so many of the contentious contracts. when pilots are doing everything they can to offer the best service-- it places the credibility issue directly on management.

I argue and fight for more money and healthier schedules-- not for laziness.

 

[~~~^~~~]

I think I might remember the WX system in question and Delta made a good call. Jet Blue operated the flight because it did not harm the them to have airplanes stuck at JFK the next morning. But, anything that arrived at JFK was indeed stuck there until 11, 12, or 1300 the next morning.

IMHO the Claimant only won because the defense side was a no show. But for him, a win is a win. If he is a real New York attorney that spent 5 to 10 hours on the phone, typing this up and filing it, trotting over to the Court house, then negotiating settlement, he still lost. With this AIG mess and Lehman, there is plenty of other work that pays much better....

 

[genus]

Look at the big picture.

Yes, you have to look at the big picture. It looks like this guy was going to HPN which would have been an ASA flight (50 pax max). This flight was probably also a stand-up. If the crew had to take any delay in the morning, then the crew would time out and the airplane would be stuck if the weather didn't cause the airplane to be grounded. In addition, that airplane would have been scheduled for a full day of flying the next day which would impact many more flights downline. As a final point, if weather was moving in, the FAA was probably restricting flights into the NYC area (as they love to do when a cloud moves into the area) so Delta proactively cancelled smaller flights to allow more mainline Delta flights to go, thus getting more passengers to NYC on time. So the cost would have been much greater than the fuel they saved by cancelling this flight and they only inconvienced at most 50 pax out of the tens of thousands that traveled that day. Looks to me that Delta made the right call.

Just my .02.

 

[10nCLR]

I think I might remember the WX system in question and Delta made a good call. Jet Blue operated the flight because it did not harm the them to have airplanes stuck at JFK the next morning. But, anything that arrived at JFK was indeed stuck there until 11, 12, or 1300 the next morning.

You stand correct.
That next day was fcstd to be the snowiest day of the year. FCSTD Friday and storm tapering off articles. Operationally a good call by Delta. A/C was probably a RON and Delta didn't want it stuck there all morning or even all day while it could of been put to good use somewhere else; a spare, upgrade or even for a possible extra section, etc. Efficient utilization of A/C and crew members was the objective for the airline. Have to think of the whole picture here, also, crew overnight could have turned their following days trip into a crew sched nightmare, which it would 've. The big boys always tell us to cnxl a certain percentage of flts in preparation for a fcstd winter/summer IROP. We also like to not have a bunch of a/c stuck the next morning/day at the hub; ORD, DEN, SLC. A/C snowed in in blizzard conditions can make plowing the ramp even more difficult for airport authorities. Yet alone gate space shortage etc with seriously long deice lines. It's better to prepare by being proactive because reorganization of the fleet and crews is less of a headache once the snow settles, thus a clean startup with minimized customer service chaos.

 

[Bad-Andy]

have a great time flying Jetblue and SWA to ATL the next time you have to go there.

General,

You and I both know there ain't NOTHIN' "great" about having to fly to ATL... :nuts: (regardless of who it's on...)

(I keed, I keeeeed......)

 

[Scope out RJ's]

Hahaha. Weak.

Do you think I work for either of those companies??

No, you're one of those lav servicers on a corporate jet.

Just stating the obvious.

Just because it comes out of your pie hole doesn't make it obvious.

It's just not this event I'm talking about either. It's a problem w/ the airlines whether or not you can see it. So go ahead w/ the insults (like it really bothers me), shows your maturity, and proves that there is truth to what I say.

I'm sure the airlines have the bigger picture el capitan. Let them worry about the problems they have and you continue to file flight plans, clean the cabin, and make sure catering gets there on time!