Passenger Strikes Back wins against Delta

[say again]

No, you're one of those lav servicers on a corporate jet.


Just because it comes out of your pie hole doesn't make it obvious.


I'm sure the airlines have the bigger picture el capitan. Let them worry about the problems they have and you continue to file flight plans, clean the cabin, and make sure catering gets there on time!

hahaha, thanks for the laugh, yet again. You're ignorance is simply mind-blowing.

Again, very weak my friend. Try and do better next time, for your sake. I'm actually embarrassed for you.

 

[Scope out RJ's]

hahaha, thanks for the laugh, yet again. You're ignorance is simply mind-blowing.

Again, very weak my friend. Try and do better next time, for your sake. I'm actually embarrassed for you.

Hey kid, isn't recess over yet? Get off the computer and get back to class.

 

[say again]

Hey kid, isn't recess over yet? Get off the computer and get back to class.

Now that was funny!!!

I really hope you write these down so you can use them in the future. Your wit is astonishing.

 

[Scope out RJ's]

Now that was funny!!!

I really hope you write these down so you can use them in the future. Your wit is astonishing.

Thanks, after 1900 posts I would think yours would be at least par, but it isn't.

 

[say again]

Thanks, after 1900 posts I would think yours would be at least par, but it isn't.

According to your standards?? That's not saying much at all. Actually, it's almost a compliment in a way. Thanks. :beer:

 

[10nCLR]

OK General. Things do happen that we have no control over, fine, I'm not disputing that at all. What I am saying is that customer service in general is going to SH!T!! This is from personal experiences, as well as listening to CSR's talking to others. I see you disagree with that, but many customers certainly don't. It's sad, but it is what it is ,and nothing is going to change unless the airlines decide to make changes. Take it for what it is, but the statistics prove my statements.

I never worked on the frontline, only below wing and the OCC, but I do have a few friends as agents and I've also overheard abusive conversations from pax. You are right, the trend seems to be getting worse, but is it due to overworked staff, reduced pay, fear of getting laid off, increased media negativity, stupid bandwagon know it all pax, congested airspace, uncontrollable wx IROPS etc etc.? Sometimes I do encounter a few disgruntled CSRs, lately DL when nonreving, who are very unwilling to help a fellow airline employee. Sometimes you will get a grumpy smart ass agent because they have had to put up with stupid ass passengers all day, who all know how an airline should operate. I swear, passengers are getting dumber and dumber. I have a lot of respect for those frontline agents who have to take a lot of crap from stubborn and irrate pax. They are the ones who have to explain why its delayed, cancelled etc, over and over again while maintaining a smile with the pax leaning over the counter ready to throw down. They are the ones trying to rebook pax one after the other while listening to them tell their bitch story. I feel kind of lucky and so should some pilots during IROPS, because I get to press a button and whamo, flight cancelled. One call to the station and that's it. Pilots, well they get to hide behind that door. Unfortunately the FA has to put up with the paxs' attitudes during flight and you(pilots) get to listen to it later on, during her/his bitch session, but that's a whole different story.
:beer:
Changes, Oh yeah!, like having each airline hold a mandatory orientation class for every passenger who flies on them. Then after initial indoctrination, they will then have to attend a recurrent class every year. Things taught could be; conditions and reasons for IROPs, GDP's, AFPs, airports to avoid, best time of day to fly, current economic status of the airline industry, how to talk respectfully to CSRs, how to read through the media's negative attitudes, how to pack lightly and how to beat down a terrorist amongst many, many other current or future issues. But most of all, which Kool-Aid flavor was voted best of the year.
:laugh:

 

[say again]

I never worked on the frontline, only below wing and the OCC, but I do have a few friends as agents and I've also overheard abusive conversations from pax. You are right, the trend seems to be getting worse, but is it due to overworked staff, reduced pay, fear of getting laid off, increased media negativity, stupid bandwagon know it all pax, congested airspace, uncontrollable wx IROPS etc etc.? Sometimes I do encounter a few disgruntled CSRs, lately DL when nonreving, who are very unwilling to help a fellow airline employee. Sometimes you will get a grumpy smart ass agent because they have had to put up with stupid ass passengers all day, who all know how an airline should operate. I swear, passengers are getting dumber and dumber. I have a lot of respect for those frontline agents who have to take a lot of crap from stubborn and irrate pax. They are the ones who have to explain why its delayed, cancelled etc, over and over again while maintaining a smile with the pax leaning over the counter ready to throw down. They are the ones trying to rebook pax one after the other while listening to them tell their bitch story. I feel kind of lucky and so should some pilots during IROPS, because I get to press a button and whamo, flight cancelled. One call to the station and that's it. Pilots, well they get to hide behind that door. Unfortunately the FA has to put up with the paxs' attitudes during flight and you(pilots) get to listen to it later on, during her/his bitch session, but that's a whole different story.
:beer:
Changes, Oh yeah!, like having each airline hold a mandatory orientation class for every passenger who flies on them. Then after initial indoctrination, they will then have to attend a recurrent class every year. Things taught could be; conditions and reasons for IROPs, GDP's, AFPs, airports to avoid, best time of day to fly, current economic status of the airline industry, how to talk respectfully to CSRs, how to read through the media's negative attitudes, how to pack lightly and how to beat down a terrorist amongst many, many other current or future issues. But most of all, which Kool-Aid flavor was voted best of the year.
:laugh:

Dealing with upset, irate, impatient, etc passengers is all part of the job. If they can't handle the situation properly then they shouldn't be there. End of story. Granted, your gonna have a bad day, but on a daily basis?? Come on.

The blue Kool-Aid has my vote!!:beer:

 

[10nCLR]

Dealing with upset, irate, impatient, etc passengers is all part of the job. If they can't handle the situation properly then they shouldn't be there. End of story. Granted, your gonna have a bad day, but on a daily basis?? Come on.

The blue Kool-Aid has my vote!!:beer:

Kudos to those that can handle it!!

 

[Scope out RJ's]

Dealing with upset, irate, impatient, etc passengers is all part of the job. If they can't handle the situation properly then they shouldn't be there. End of story. Granted, your gonna have a bad day, but on a daily basis?? Come on.

The blue Kool-Aid has my vote!!:beer:

Too bad there's not a vote for stupid. You'd win hands down:beer:

 

[say again]

Kudos to those that can handle it!!

It's a dying breed!!