Passenger Strikes Back wins against Delta

[AC560]

Just FYI but the billing rate is far greater than what the lawyer actually gets paid. When I did paralegal work my time was billed at $85/hr but I was paid $35.

Sort of like being a flight instructor!

 

[Captzaahlie]

How much money did we save on that particular flight in fuel savings for cancelling it? Maybe it was more than $838?

Bye Bye--General Lee

Great attitude the Genital has: lets "F" the consumer as long as we can make a buck. Genital are you in training for a management position? Sounds like it to me.....

 

[say again]

Great attitude the Genital has: lets "F" the consumer as long as we can make a buck. Genital are you in training for a management position? Sounds like it to me.....

My point exactly. Seems to be the mentality of many.

 

[General Lee]

Great attitude the Genital has: lets "F" the consumer as long as we can make a buck. Genital are you in training for a management position? Sounds like it to me.....

Did I really say that? I doubt it. If getting a break on high fuel was a result of cancelling a flight for unknown reasons, then great. I doubt that was the reason we did it, though, but savings none the less.


Bye Bye--General Lee

 

[waveflyer]

the fact that so many pilots are "above" cleaning up an aircraft is what fuels so many of the contentious contracts. when pilots are doing everything they can to offer the best service-- it places the credibility issue directly on management.

I argue and fight for more money and healthier schedules-- not for laziness.

 

[~~~^~~~]

I think I might remember the WX system in question and Delta made a good call. Jet Blue operated the flight because it did not harm the them to have airplanes stuck at JFK the next morning. But, anything that arrived at JFK was indeed stuck there until 11, 12, or 1300 the next morning.

IMHO the Claimant only won because the defense side was a no show. But for him, a win is a win. If he is a real New York attorney that spent 5 to 10 hours on the phone, typing this up and filing it, trotting over to the Court house, then negotiating settlement, he still lost. With this AIG mess and Lehman, there is plenty of other work that pays much better....

 

[genus]

Look at the big picture.

Yes, you have to look at the big picture. It looks like this guy was going to HPN which would have been an ASA flight (50 pax max). This flight was probably also a stand-up. If the crew had to take any delay in the morning, then the crew would time out and the airplane would be stuck if the weather didn't cause the airplane to be grounded. In addition, that airplane would have been scheduled for a full day of flying the next day which would impact many more flights downline. As a final point, if weather was moving in, the FAA was probably restricting flights into the NYC area (as they love to do when a cloud moves into the area) so Delta proactively cancelled smaller flights to allow more mainline Delta flights to go, thus getting more passengers to NYC on time. So the cost would have been much greater than the fuel they saved by cancelling this flight and they only inconvienced at most 50 pax out of the tens of thousands that traveled that day. Looks to me that Delta made the right call.

Just my .02.

 

[10nCLR]

I think I might remember the WX system in question and Delta made a good call. Jet Blue operated the flight because it did not harm the them to have airplanes stuck at JFK the next morning. But, anything that arrived at JFK was indeed stuck there until 11, 12, or 1300 the next morning.

You stand correct.
That next day was fcstd to be the snowiest day of the year. FCSTD Friday and storm tapering off articles. Operationally a good call by Delta. A/C was probably a RON and Delta didn't want it stuck there all morning or even all day while it could of been put to good use somewhere else; a spare, upgrade or even for a possible extra section, etc. Efficient utilization of A/C and crew members was the objective for the airline. Have to think of the whole picture here, also, crew overnight could have turned their following days trip into a crew sched nightmare, which it would 've. The big boys always tell us to cnxl a certain percentage of flts in preparation for a fcstd winter/summer IROP. We also like to not have a bunch of a/c stuck the next morning/day at the hub; ORD, DEN, SLC. A/C snowed in in blizzard conditions can make plowing the ramp even more difficult for airport authorities. Yet alone gate space shortage etc with seriously long deice lines. It's better to prepare by being proactive because reorganization of the fleet and crews is less of a headache once the snow settles, thus a clean startup with minimized customer service chaos.

 

[Bad-Andy]

have a great time flying Jetblue and SWA to ATL the next time you have to go there.

General,

You and I both know there ain't NOTHIN' "great" about having to fly to ATL... :nuts: (regardless of who it's on...)

(I keed, I keeeeed......)

 

[Scope out RJ's]

Hahaha. Weak.

Do you think I work for either of those companies??

No, you're one of those lav servicers on a corporate jet.

Just stating the obvious.

Just because it comes out of your pie hole doesn't make it obvious.

It's just not this event I'm talking about either. It's a problem w/ the airlines whether or not you can see it. So go ahead w/ the insults (like it really bothers me), shows your maturity, and proves that there is truth to what I say.

I'm sure the airlines have the bigger picture el capitan. Let them worry about the problems they have and you continue to file flight plans, clean the cabin, and make sure catering gets there on time!

 

[say again]

No, you're one of those lav servicers on a corporate jet.


Just because it comes out of your pie hole doesn't make it obvious.


I'm sure the airlines have the bigger picture el capitan. Let them worry about the problems they have and you continue to file flight plans, clean the cabin, and make sure catering gets there on time!

hahaha, thanks for the laugh, yet again. You're ignorance is simply mind-blowing.

Again, very weak my friend. Try and do better next time, for your sake. I'm actually embarrassed for you.

 

[Scope out RJ's]

hahaha, thanks for the laugh, yet again. You're ignorance is simply mind-blowing.

Again, very weak my friend. Try and do better next time, for your sake. I'm actually embarrassed for you.

Hey kid, isn't recess over yet? Get off the computer and get back to class.

 

[say again]

Hey kid, isn't recess over yet? Get off the computer and get back to class.

Now that was funny!!!

I really hope you write these down so you can use them in the future. Your wit is astonishing.

 

[Scope out RJ's]

Now that was funny!!!

I really hope you write these down so you can use them in the future. Your wit is astonishing.

Thanks, after 1900 posts I would think yours would be at least par, but it isn't.

 

[say again]

Thanks, after 1900 posts I would think yours would be at least par, but it isn't.

According to your standards?? That's not saying much at all. Actually, it's almost a compliment in a way. Thanks. :beer:

 

[10nCLR]

OK General. Things do happen that we have no control over, fine, I'm not disputing that at all. What I am saying is that customer service in general is going to SH!T!! This is from personal experiences, as well as listening to CSR's talking to others. I see you disagree with that, but many customers certainly don't. It's sad, but it is what it is ,and nothing is going to change unless the airlines decide to make changes. Take it for what it is, but the statistics prove my statements.

I never worked on the frontline, only below wing and the OCC, but I do have a few friends as agents and I've also overheard abusive conversations from pax. You are right, the trend seems to be getting worse, but is it due to overworked staff, reduced pay, fear of getting laid off, increased media negativity, stupid bandwagon know it all pax, congested airspace, uncontrollable wx IROPS etc etc.? Sometimes I do encounter a few disgruntled CSRs, lately DL when nonreving, who are very unwilling to help a fellow airline employee. Sometimes you will get a grumpy smart ass agent because they have had to put up with stupid ass passengers all day, who all know how an airline should operate. I swear, passengers are getting dumber and dumber. I have a lot of respect for those frontline agents who have to take a lot of crap from stubborn and irrate pax. They are the ones who have to explain why its delayed, cancelled etc, over and over again while maintaining a smile with the pax leaning over the counter ready to throw down. They are the ones trying to rebook pax one after the other while listening to them tell their bitch story. I feel kind of lucky and so should some pilots during IROPS, because I get to press a button and whamo, flight cancelled. One call to the station and that's it. Pilots, well they get to hide behind that door. Unfortunately the FA has to put up with the paxs' attitudes during flight and you(pilots) get to listen to it later on, during her/his bitch session, but that's a whole different story.
:beer:
Changes, Oh yeah!, like having each airline hold a mandatory orientation class for every passenger who flies on them. Then after initial indoctrination, they will then have to attend a recurrent class every year. Things taught could be; conditions and reasons for IROPs, GDP's, AFPs, airports to avoid, best time of day to fly, current economic status of the airline industry, how to talk respectfully to CSRs, how to read through the media's negative attitudes, how to pack lightly and how to beat down a terrorist amongst many, many other current or future issues. But most of all, which Kool-Aid flavor was voted best of the year.
:laugh:

 

[say again]

I never worked on the frontline, only below wing and the OCC, but I do have a few friends as agents and I've also overheard abusive conversations from pax. You are right, the trend seems to be getting worse, but is it due to overworked staff, reduced pay, fear of getting laid off, increased media negativity, stupid bandwagon know it all pax, congested airspace, uncontrollable wx IROPS etc etc.? Sometimes I do encounter a few disgruntled CSRs, lately DL when nonreving, who are very unwilling to help a fellow airline employee. Sometimes you will get a grumpy smart ass agent because they have had to put up with stupid ass passengers all day, who all know how an airline should operate. I swear, passengers are getting dumber and dumber. I have a lot of respect for those frontline agents who have to take a lot of crap from stubborn and irrate pax. They are the ones who have to explain why its delayed, cancelled etc, over and over again while maintaining a smile with the pax leaning over the counter ready to throw down. They are the ones trying to rebook pax one after the other while listening to them tell their bitch story. I feel kind of lucky and so should some pilots during IROPS, because I get to press a button and whamo, flight cancelled. One call to the station and that's it. Pilots, well they get to hide behind that door. Unfortunately the FA has to put up with the paxs' attitudes during flight and you(pilots) get to listen to it later on, during her/his bitch session, but that's a whole different story.
:beer:
Changes, Oh yeah!, like having each airline hold a mandatory orientation class for every passenger who flies on them. Then after initial indoctrination, they will then have to attend a recurrent class every year. Things taught could be; conditions and reasons for IROPs, GDP's, AFPs, airports to avoid, best time of day to fly, current economic status of the airline industry, how to talk respectfully to CSRs, how to read through the media's negative attitudes, how to pack lightly and how to beat down a terrorist amongst many, many other current or future issues. But most of all, which Kool-Aid flavor was voted best of the year.
:laugh:

Dealing with upset, irate, impatient, etc passengers is all part of the job. If they can't handle the situation properly then they shouldn't be there. End of story. Granted, your gonna have a bad day, but on a daily basis?? Come on.

The blue Kool-Aid has my vote!!:beer:

 

[10nCLR]

Dealing with upset, irate, impatient, etc passengers is all part of the job. If they can't handle the situation properly then they shouldn't be there. End of story. Granted, your gonna have a bad day, but on a daily basis?? Come on.

The blue Kool-Aid has my vote!!:beer:

Kudos to those that can handle it!!

 

[Scope out RJ's]

Dealing with upset, irate, impatient, etc passengers is all part of the job. If they can't handle the situation properly then they shouldn't be there. End of story. Granted, your gonna have a bad day, but on a daily basis?? Come on.

The blue Kool-Aid has my vote!!:beer:

Too bad there's not a vote for stupid. You'd win hands down:beer:

 

[say again]

Kudos to those that can handle it!!

It's a dying breed!!