With size, it is hard to be personal and that for the most part is what any owner wants. It is hard to put down an $11.0m jet for a DVD that does not work. On the other hand, if the owner was not part of Netjets, you can be assured someone would fix the DVD or get a replacement.
As for the repo hours. It is the bane of existance for this type company. Scheduling is the biggest headache in the business. After all, the reason that you have an aircraft is that you want to leave when you want to leave,
If this is the hardest thing for a 121 carrier to do with a fixed schedule, impagine what it is like to do this in the Netjets environment.
As for safety, it is a perceived value and one that is assumed. If the owner did not look at it that way, would he put his family on it. Then again, would he not have safe pilots if he had his own? Of course he would.
The perceived value is as an arranger. It is supposed to make things simpler however after reading one of their contracts, it would take a law firm to understand parts of it.
This model is showing its age and the pilot issues just another aspect of that. How it is dealt with will determin e the future.