I'll tell you this rene from a pax standpoint who knows what's up....
Last year I airlined home on UA flights ASE-DEN-BHM. ASE-DEN Skywest, DEN-BHM on you guys. The SkyWest crews, very professional, friendly, clean, well spoken, well groomed (I'm talking cabin crews here, flight crews are flight crews in my book). Cabin appearance? Clean, well lit, well maintained, very few wear scratches in the paint, appeared to be well maintained from a pax standpoint. In flight service? What you would expect on a short leg.
Mesa flight? Inbound aircraft late, went to Starbucks with the flight crew. Good guys, professional, not the spiky hair type. Cabin crew? One looked like she came out of the hood, the other had some definite porn star qualities. With a slight beer buzz, possibly doable. Neither were intelligable on the PA. Cabin appearance? Grimy. Hadn't been cleaned in God knows how long, I felt like I needed a shower halfway through that 2 hour hell. Loose fittings rattled like a baby toy during the taxi, brakes sounded like an overloaded 18 wheeler trying to stop in a gigantic litter box full of angry cats. In flight service? What I would have expected on the ASE-DEN leg. Very little, even fewer smiles. I might add the galley hag in the back kept the lav locked until a parent threatened to let his little boy piss in the galley. I thought that was pretty funny..... It wasn't MEL'ed either, just an FA who felt like it had to be locked if the seatbelt sign was on. Seems to be the norm on Mesa..
I'm no fan of SkyWest, but you guys have a long way to go before much in that "memo" is true. Nothing against Mesa crews. For many years they busted hump to get me to work and home. I've also run across more than one professional and well demeanored Mesa FA. Just seems like my last experience as a "paying" passenger is more the norm than not.
I'd also love to see one of those Delta comment card things you speak of. I've been medallion level of some sort for the last 2 years and have yet to see one.