Lightspeed headsets

[darien]

If you have an older anr headset without the cellphone/cd adaptor You can send it into lightspeed and they will put a new one on for 75 bucks. They will also replace your earcushions refurb the unit and give it a new 1yr extended warranty.

I learned about it from talking to their rep. at the Sun and Fun. The rep. told me that they just started doing this a couple of weeks ago

I have a 20xl with this conversion it pretty much makes it like a new 25xl. Not to mention my cord had a slice in it so it needed replacing anyway.

 

[Wankel7]

Does that include the shipping for the headsets?

I wonder what the quality is like for the music/cell hook up?


Wankel7

 

[SteveR]

Lightspeed has EXCELLENT customer service. They fixed the cord on my 15k (the no-auto-off ANR version of the 15x) a couple of weeks ago for free. I called them up, they said send it in, that is covered by warranty. The replaced BOTH cables on the headset, only one was damaged, and shipped it back to me, all for free! You just don't find customer service like that anymore! In all the headset was gone for about 10-12 days.

 

[avbug]

Actually, David Clark built their reputation on that kind of customer service. However, Lightspeed has been really good about it. I had a problem with a headset a few years ago. The headset band had failed during an IMC climb, and I'd taped it with a roll of electrical tape I carried in my flight suit. A couple of months later, the right earcup went out. I sent it same day to them, and a day later it came back with a new chord, battery pack, refurbished, and I think they put new ear seals on it, too.

When I bought that headset, it was just to try it out...it was used when I bought it. Lightspeed was doing a promotion in which they offered a great price on older models that were refurbed to flight instructors, if they'd tell people about them (if they liked the headset). I was reasonably impressed. I still have the headset. If I bought another of that kind, I'd probably get the latest Lightspeed. I like them. They're comfortable and the comm is terriffic on them.

 

[350DRIVER]

Telex is the only company that I will deal with, great product/company in my opinion. . . The Airman ANR 500 is by far the most comfortable and lightweight headseat that I have ever owned. The customer service support is superior and excellent. I have had two minor cosmetic problems with the headset(s) in the past and after a very brief and short phone call I was sent a brand new set (two times) at no charge, they only requested that I send them back the defective one(s) once I recieved the new ones. They have appeared to go above and beyond what I had expected of them since the last episode was after the warranty had expired. They could have simply just decided to fix them but "replacing" the set completely was much more time efficient in my opinion.

The ANR works very well in the jets as well as in the turbo-props and blocks out most of the unwanted noise.

Boise also makes a nice top of the line headset but after a few hours it get's rather uncomfortable and "heavy". I did appreciate how well of a anr system the unit it has built into it.

I would go TELEX all the way and not look back...





3 5 0

 

[NoPlaneNoGain]

I agree that the Lightspeed's are great!

I've owned a pair or 20XLs for several years and love them! I had to send them back to the factory once for a faulty power supply and they were very quick about fixing them at no charge. I can wear them all day and they are still comfortable.

I also own David Clarks. They are good, but begin to hurt after a while.

The Telex's I owned were very uncomfortable. They felt like a vise-grip on my head and I promptly sold those to someone else.

 

[Airpiraterob]

Lightspeeds ....good....mmmm

i agree. ive used the lightspeeds for a long time. through my flight instruction. through freight. and all i can say is a great customer service company. and a good warranty.

the warranty is great cause a lightspeed headset wont last through 1000 hours of hard working industrial style flying use without needing some work done to it (where the DC will last longer)....but its under warranty so it gets fixed for free.

1st set broke the headband and the sound was getting cloudy/mushy from the mike....sent it in, replaced.

2nd set plugs shorted out and broke, sent it in....refurbished set came back....it sits on my shelf now as its too bulky to really travel with and use in the ERJ and plus the ANR works fo rprops the best, and not really against wind noise of the jet.

for the erj i use a passive telex 100 set. folds up nicely about half as compact as the Lightspeeds and is durable enough to use. put about 1000+ hours on that set so far with no problems at all....the mic is really loud though so the affore mentioned wind noise realyl comes through.

i just need an ANR that works with the upper sound spectrum of white noise/wind noise.

 

[deadstick]

Good support.

HOWEVER...I get a deafening "chirp" from my 30G's when near/on the ground at airports with radar. I asked a rep about it at a show and got "Yea, we are having a problem with that." No solution. I have to turn off the ANR on short final. At least the unit has such GREAT passive qualities (NOTE: dripping with sarcasm).

Anobody else?

 

[I.P. Freley]

I've had the same experience, deadstick.

As for the passive qualities... Well... I am of the opinion that going without a headset is better than Litespeeds with the ANC turned off. I think the design of the headset actually amplifies the ambient sound when the electronics are turned off.

A great-sounding headset, to be sure. Durable? Not even close. You will need to get them fixed every 500hrs or so, which is rather too frequently than I would like (not to mention the number of days you are stuck with them before you get home from your five-day).

I am back to the passive DC's that I first bought as a student. Been in the shop once for an actual repair, and that's with 4000hrs of use.

 

[Ralgha]

I get a chirp in my 25XLs near radar, but it's not like it's bad. It's not loud or anything, just a quiet chirp in the background. I couldn't ask for better customer service, I mailed my headset in for repair on a Thursday and had it back the next Monday, for free.

The passive qualities aren't great, but way better than a Bose.

 

[photopilot]

I have the lightspeed 20-3G and although I used to think they were great, I am starting to wish I could get my money back. I had a problem with them in September, luckily I was flying in Portland and was able to take them in and have them fixed. Worked fine for a while.

Last week, while on a 135 initial they went haywire. Loud sreeching and static from the right earcup while on my last approach. I managed to fly the approach, land and taxi in, even though they were screaming in my ear. My right ear rang for two days. Now they are sitting on my desk while I use my old Telex non ANR backup set.

I appreciate that they have good customer service, but if I am going to have to send them in every 6 months, and have the potential for horribly distracting noises while flying IMC, I want my money back so I can get a more reliable headset. Who wants to carry a backup headset everyday because of the unreliable performance of an expensive ANR.

 

[pilotman2105]

I have the lightspeed 20-3G and although I used to think they were great, I am starting to wish I could get my money back. I had a problem with them in September, luckily I was flying in Portland and was able to take them in and have them fixed. Worked fine for a while.

Last week, while on a 135 initial they went haywire. Loud sreeching and static from the right earcup while on my last approach. I managed to fly the approach, land and taxi in, even though they were screaming in my ear. My right ear rang for two days. Now they are sitting on my desk while I use my old Telex non ANR backup set.

I appreciate that they have good customer service, but if I am going to have to send them in every 6 months, and have the potential for horribly distracting noises while flying IMC, I want my money back so I can get a more reliable headset. Who wants to carry a backup headset everyday because of the unreliable performance of an expensive ANR.

You are the first person that I've heard that has had a negative experience with Lightspeeds. I'm sure that if you give them a call and express your dissatisfaction, they'll do everything they can to see to it that you are taken care of.

I've had one problem with my Lightspeeds and it was resolved immediately. I love their product and will buy nothing other than Lightspeeds.

I'll be very interested to hear how your problem resolves.

 

[I.P. Freley]

Errr... As stated above, I had a problem with my Litespeeds, too. More than one, actually. If you read this thread, everyone raves about the customer service, which means they've NEEDED it... Which means they aren't perfectly reliable.

The greatest customer service in the world is for naught if you can't rely on them to go more than six months without something breaking, thus I am back to the DC's.

 

[English]

Hey I.P.,
The Bose headsets are perfect for the Saab. Usually there's a reasonably priced set on eBay. They are much more comfy than the DCs.

 

[hangar7guy]

Lightspeeds rule!

I've used a pair of the 20K for years, and it's good as new despite all the flight instructing I do (plugging in and unplugging several times a day in little airplanes). I'll put their durability up against Clarks (or any others) and day.

The only problem I've had was an intermittent in the audio cable and they repaired that...plus installing new head cushion and ear seals...all for no charge. And the headset had been OUT of warranty for over a year! And I had them back in less than a week!

I do experience a slight squeal when near radar antennas, but it's a pretty minor annoyance. It's a small price to pay for the incredible comfort. As for David Clarks, just hearing or reading the name makes my head hurt. No thanks.

 

[JediNein]

I get a deafening "chirp" from my 30G's when near/on the ground at airports with radar.

I get the same chirp from the Bose or the Passive DCs. The more powerful the transmitter, the worse the chirp. Usually I am the only one that hears it, even if the other person has a Bose.



A friend's Bose failed out of the box and instead of returning it to the retailer, Bose asked me to ship it to them directly. They also suggested an upgrade to my 1 y/o headset to get rid of a hot spot. The hot spot would only develop after about 7 hours of wear.

I overnighted both sets to Bose. They worked on and shipped the same day as they arrived. Shipping was overnight. Bose fixed the problem with the first set, gave both sets hi-tension springs (no more hot spot!), and replaced my ear cushions at no charge.

David Clark did the same thing when my 2 y/o headset mic failed. They replaced the mic, upgraded the cushion, and replaced the ear seals, then shipped the set back overnight.

I used the DC for two flights while my Bose was gone. It was like strapping on two brick amplifiers. The noise level was amazing (loud!), even with a set of ear plugs. My ears rang for hours afterwards.

A Lightspeed might be cheaper, but it certainly doesn't seem to withstand heavy use.

Fly SAFE!
Jedi Nein

 

[I.P. Freley]

>>>I'll put their durability up against Clarks (or any others) and day.<<<

With all due respect, I hope you realize that your experience with Litespeeds is in no way indicative of other people's experiences with them. You are either extraordinarily lucky or you baby them beyond belief. Just read this thread and see how many Litespeed repairs have been reported. Mine went in three times in under 18 months before I gave up on them (they're presently broken, again, and have been for three years).

I agree, the sound quality is amazing. When you don't have the headband break, an earcup go out on you in the middle of a long cross-country, or have the volume go to "DEAF" for no apparent reason... But that's what these things do, and I'm not the only one. An FO I flew with some months ago had his Litespeeds jury-rigged to stay together on his head, with some duct tape and bubblegum as a backup.

You can't possibly think that the all-plastic Litespeeds are as durable as the mostly-metal DC line....? And as for comfort, I've never found the DC line to be uncomfortable. And something noone's pointed out yet about the Litespeed is how far away from your head the mass in the earcups is. A rapid turn of the head finds inertia keeping the headset nearly stationary while your head turns, followed by the headset snapping into place. VERY annoying. Not to mention that "comfortable" earpiece design, with all the pleats and such, is absolutely EXCELLENT at holding in "ear sweat" in the summer months. Pretty soon your headset can start smelling worse than your shoes.

By the way, how on earth do you people fit the Litespeeds in your flight cases with all your books? I'd have to carry the headset separately if I wished to wear them now.

One more thing... You can't "reverse" the headset, so the mike is on the same side of your head no matter what. A small annoyance, sure, and it's only annoying if it's on the side you don't want it to be on! 50-50 chance of that, though....!

 

[CA1900]

You can't possibly think that the all-plastic Litespeeds are as durable as the mostly-metal DC line....?

Well, I've twice had the earcup-holding rivet snap on my DC 13.4's, leaving the earcup hanging by its wire and the headband jabbing my skull. Maybe it's just my fat head. But unlike you, I DO find the DC to be uncomfortable on long flights, both by physical head pressure and the noise fatigue, so I just can't go back to them full time.

Not to mention that "comfortable" earpiece design, with all the pleats and such, is absolutely EXCELLENT at holding in "ear sweat" in the summer months. Pretty soon your headset can start smelling worse than your shoes.

Ewwww...

I ran into the same durability problems with my 20K headsets. I traded them in last year on their new design, the 20 3G, and they're MUCH better. The materials seem better, the fit-and-finish is tighter, and they no longer have the crinkly-plastic earseals to catch the sweat. (But we never sweat in the 1900 anyway....heh...) All in all a much better design. We'll see how the durability holds up, but I'm much happier with them than the 20K.

 

[Wankel7]

I talked with Lightspeed about doing the upgrade for my 20XL. I think I might go thru with it. They said the 75 includes shipping back you. They ship it to you the same way you shipped it to them. So, if you shipped it second day air you get it back that way.

It also includes two wires. One for you to plug into a cd player. Then one that plugs into a cell phone. I think that is a 2.5mm plug.

Wankel

 

[Swass]

Talk about durable....

I have a pair of Sigtronics that I still wear occasionally, they are built like a tank and have a great microphone. They are a little on the heavy side though. As far as passive's go, they rock when I changed seals (gel).



Wait, I can't hear a thing with my head up here.

 

[I.P. Freley]

>>>Maybe it's just my fat head. <<<

Funny, I was starting to wonder if it was BECAUSE of my fat head that I thought the DC's were comfortable. I hear this complaint all the time, that DC's are attempting to wedge your ears into your skull, but in over a decade of use I've never found the DC's to be any more or less comfortable than other brands that I have tried.

And that rivet you mention? Mine are rusted but have held strong. The only failure on my 13.4's was the headband itself, which snapped one fine day after taking the headset off. It took ten years for that failure to happen, I might point out, and I've had that same failure on the Litespeeds TWICE. Seems five or six months is the best I can get out of them.

As I've stated before, you can't fault the noise attenuating qualites of the Litespeed, and certainly not the price as compared to Bose. But... I do know two people who've had Bose, and after three returns in one case and four in the other, I think they're no better built than the Litespeeds. These headsets are great for more casual users, but if you're depending on them for a 500+ hrs/yr professional pilot job, you might find yourself with an unfortunate amount of down time.

Then again, maybe I'll attempt the "return and upgrade" thing and see if I don't change my mind. No matter what I might think to the contrary, I'm not ALWAYS right.

Still don't know what to do about carrying them around... A rollaboard, flight case, and computer case are one too many already, and adding a FOURTH bag to carry the Litespeeds is a bit too much.

 

[Ralgha]

I've got a job that's far more than 500 hours/yr, and my Lightspeeds hold up just fine. I drop them all the time too. The head whipping issue I find is worse with DCs and DC clones because they just don't fit as well. Hell, a pair of Sigtronics (I think) that I used the left earpiece (that the mic was attached too) would come completely off the ear with even a moderate speed head turn.

Maybe I just don't sweat as much as some people, but I don't find them uncomfortable in high heat either.

 

[I.P. Freley]

After looking at their website (for the first time in years, I might add), imagine my chagrin at finding... It's been so long, I forgot how to spell it! LOL

In any case, the LIGHTspeed website (apparently I've been thinking about that titanium bicycle frame I'd always wanted) shows that to trade up from my headset to the newest all-singing, all-dancing headset would run $300. That assumes that I even know my headset's model number, which I don't, and that I can find them in my closet, which I can't.

I guess Ralgha and I will have to agree to disagree about the 500+hr job thing. I find in viewing the site that the headset the FO I was flying with, the one that is literally held together with tape, is the newest model... And is therefore way newer than mine, yet still suffers the same problem, namely the broken headband or associated hardware. I'm glad Ralgha's has managed to survive the abuse of a propilot's daily wear, but mine didn't, and nor have any others that I have seen.

As for the "whipping" thing, I simply don't understand how you can say that DC's are "worse". DC's are accused by most as being too tight, which means they clamp more, which also means that they won't/don't move around on your head as much (must be my fat head!). On more than one occasion I had the Lightspeeds come completely off my head in strong turbulence or, more often, with a very rapid movement of the head.

Too bad, really. I still remember the first time I wore them, and I was totally blown away. I would still be using them if I didn't find them incompatible with my needs/likes.

Looks like they've changed the earpad design, at least on the newer ones, as they don't appear to have the "pleated" look that mine has.

Now... If only I could FIND the bloody things!

Oh, in their favor, Lightspeeds will survive being partially submerged in water when your apartment floods, and be nary the worse for wear... Trust me on this one.

 

[Ralgha]

I can't explain the head whipping thing, that's just my experience. I've never had the Lightspeeds move appreciably, though you can definatly feel their inertia, but the DC type headsets I've worn often come slightly away from my head in a quick head turn. Maybe it's just my head.

 

[whatwasthat?]

I've had the 20XL's for 2-3 years and they've been great except...
-one broken headband, replaced with a new beefier one - So far so good...
-two broken earcup stirrup things, replaced with a new beefier one each time - I should be getting the latest stronger one soon...

Otherwise I think they're a good value and perform well. I imagine they'll continue to strengthen the parts until they are strong enough. Considering their customer service is so good, the parts are easy to replace and duct tape and coat hangers can fix anything for a little while... I'm still happy with them.

By the way I fly five legs a day five days a week and am pretty rough on them so I'm not too surprised they get worn out like any other tool.

I've never had the problem where they fall off if I turn my head. You might try turning your head slower...

However, it sure is hard to look cool wearing the monsterous things. I'd suggest borrowing some Bose's for dating.

 

[Wankel7]

Does lightspeed have a website?

 

[five-alive]

www.anrheadsets.com

 

[Whirlwind]

I own two pairs of Lightspeeds, a 15xl and a 20xl. I use them when taking pax along in the airplane as well as for discovery flights (ahh, the joys of being a CFI).

When I reached 250 hours of dual given, I decided to treat myself and invested in a Bose X headset. It is expensive, but IMHO worth it. Many days I fly 4 or 5 hours, and at the end of the day my ears just do not hurt and my head is not sore the way it was with the 20xl headset.

I think a lot of people pass on the Bose because of the cost, but really if you consider the number of hours you'll fly with a headset, then consider that a good ANR is $500+, it really isn't that much more to get what I think is the best headset on the market.

My 2 cents...

 

[weekendwarrior]

When I reached 250 hours of dual given, I decided to treat myself and invested in a Bose X headset. It is expensive, but IMHO worth it. Many days I fly 4 or 5 hours, and at the end of the day my ears just do not hurt and my head is not sore the way it was with the 20xl headset.

My 2 cents... [/B]

I agree here completely. I've had DC's that gave me a headache after 30 mins. Plus, they really push hard on sunglasses. I've probably got 300 hours on my Bose. Not a problem since new. After about 2 minutes, I forget I'm even wearing them. I've flown mild aerobatics, lots of turbulence in my little C-140, and most recently flying light twins. I'm thinking about a second pair of headsets for my wife, and seriously considered the Lightspeed 303G's.

Another forum I am on keeps talking about all the great customer service when the break. That's the key, when they break. I'll stick with Bose I think. Since they have a no interest payment plan, I think I may splurge for another pair. You pay like $150 down, and $85/month until paid off. When it's your comfort, I think $1000 is not too much for headsets.

 

[Mustang5.0]

I have the lightspeed Thirty-3g's, the only problem I have with em is the ANR cuts in and out on the ground during run-up and taxiing, as soon as I'm off the ground they work flawlessly, no problems otherwise, not even the radar chirp others have had.

Anyone else have problems with the lightspeeds on the ground?? Not a major problem but annoying. This is my first ANR headset so maybe this is normal, but i'm assuming it's not.